PokerStars Support - Random shuffle, loyalty bonus
From: PokerStars Support <support@pokerstars.com>Add to Contacts
To:
bwienman@rocketmail.com
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Hello Betty,
Thank you for your email.
We did *NOT* state that it is impossible to have a random shuffle. We stated it is impossible for a
computer *BY ITSELF* to produce a random shuffle.
"Whilst I agree that no computer program is capable of producing truly random results, this is not the
case for PokerStars. To explain why you need to understand that, on its own, a computer could only
produce a pseudo-random shuffle, with results essentially dictated by the program.
Consider the following situation however; what if the computer had a human casino dealer sitting next
to it shuffling decks of cards and feeding them into the computer, and the computer then dealt out the
cards in the order that the dealer shuffled them? In this case the computer isn't simply relying on
its own program to deal the cards. It is also influenced by an independent, random, and unpredictable
stimulus - the human dealer.
Similarly at PokerStars, the shuffle program is influenced by two independent, random, and
unpredictable external stimuli, being:
1) Combined mouse movements from players connected to PokerStars
2) Thermal movements around the computer's thermal entropy chip
Just one of these stimuli in combination with the shuffle program would be sufficient to produce an
entirely unpredictable and random shuffle, however PokerStars has applied both."
Further, we do not have any deposit bonuses available at this time, but you are free to utilize any of
our VIP loyalty rewards which are based on your volume of play. Full details are available here:
http://www.pokerstars.com/vip/
Thank you for your understanding.
Regards,
Lars
PokerStars Support Team