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07-23-2009 , 03:52 PM

#26

DMoogle

Carpal \'Tunnel

Join Date: Mar 2006 Posts: 7,268

Hm, sounds like something they don't ordinarily do. Definitely the right decision, FTP.

Quote:

Originally Posted by Lethal Bizzle

Excellent service would be not ****ing things up in the first place. FTP are definitely not an excellent service.

There's a difference between service and software. Some of the smaller sites have ****ty software, but really great software.

Quote

07-23-2009 , 04:08 PM

#27

Gregvenezia

old hand

Join Date: Dec 2008 Posts: 1,319

I have contacted FTP several times and even provided video proof of glitches that occurred while I was playing several sitngos. I have yet to hear back from them.

Since several people have already been reimbursed, I'm assuming that it will turn out well

Quote

07-23-2009 , 04:44 PM

#28

punkkipper

enthusiast

Join Date: Jul 2008 Posts: 85

I just had a recent positive FTP support experience. Hope it continues.

Quote

07-23-2009 , 05:14 PM

#29

The Donator

old hand

Join Date: Nov 2007 Posts: 1,825

I have had nothing but bad experiences with FTP support. I've had big hands folded, blinds missed, etc. etc. etc. and they don't even answer my e-mails.

Quote

07-23-2009 , 05:30 PM

#30

1S1ckPuppy

enthusiast

Join Date: Nov 2008 Posts: 73

FT sucks.

</thread>

Quote

07-23-2009 , 05:31 PM

#31

SimaoMacaco

old hand

Join Date: Jan 2007 Posts: 1,989

80% bad from FTP customer service. Too many to count or write here.

OP.. nice catch on a runner runner quads

Quote

07-23-2009 , 07:09 PM

#32

mike28

old hand

Join Date: Jul 2004 Posts: 1,259

i really expected to see borat in that neon green one piece in the op when i clicked this thread

Quote

07-23-2009 , 08:18 PM

#33

Montrealcorp

Carpal \'Tunnel

Join Date: May 2007 Posts: 16,936

anyone know if they have fees for withdrawal through checks ..thx

Quote

07-23-2009 , 08:28 PM

#34

Mittens

Pooh-Bah

Join Date: Oct 2008 Posts: 4,707

Quote:

Originally Posted by txpstwx

I've always been happy with their customer service too.

but their lack of rsa tokens makes me nervous

Quote

07-23-2009 , 08:41 PM

#35

Nofx Fan

banned

Join Date: Jun 2008 Posts: 7,632

I'll go ahead and add to this thread by saying that altough they took alomst 16 full days to get get back to me on my refund request, they did and refunded me in full.

I sent them screenshots, and emails telling them I was leaving(mostly because they were not even responding to my email). fwiw this refund was not in tournament dollars, and was not a bonus. It was cash.

I have more faith in them now then I did a day ago. Obviously there is alot of things they need to learn from this, but this refund was a step in the right direction.

Quote

07-23-2009 , 08:44 PM

#36

Gregvenezia

old hand

Join Date: Dec 2008 Posts: 1,319

Quote:

Originally Posted by Nofx Fan

Alright, I guess thats looking good for me. I sent them a video and explained how the software messed up, and I haven't heard from them yet so I thought they were just ignoring me.

Hopefully I'll hear from them soon

Quote

07-23-2009 , 08:48 PM

#37

Nofx Fan

banned

Join Date: Jun 2008 Posts: 7,632

Greg,

Seriously, after 16 days I had all lost hope. Hang in there.

Quote

07-25-2009 , 01:45 AM

#38

ubeenfranked

stranger

Join Date: Jul 2008 Posts: 5

life tilt + 1. FT isnt compensating me at all, they finally replied to my email today and flat out said No. No, but plz accept our sincere apologies. Apparently they aren't concerned about losing ~16k rake per month.

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