I deposited with instant echecks on 8/31 for $X amount. On 9/2 $X amount came out of my bank account. However, on 9/3, the check was "refunded" to my bank account even though I had sufficient funds in the bank account. I emailed FTP Support, and they told me that it can take up to 15 days for the check to clear, and if they are still having problems after that I will be contacted to see if I want them to remove $X amount from my FTP account.

So I never hear anything from them since my email on 9/3, but yesterday evening, I noticed that $X amount was removed from my FTP account. I didn't receive any notification that they were going to do this, and nothing shows up in the Transaction History. I don't think my account got hacked, but I would think that FTP would notify me that they were going to remove the $X from my account since they could not collect the funds from my bank account. I emailed Support yesterday, and will keep you guys updated... Has anyone else had this happen to them? Thanks guys.

I tried to withdraw from FTP via eCheck yesterday, and I got a notice that eCheck isn't available and that paper check was my only option.

something like this happened to me!


I tried to make a cashout 3 days ago for $400. I get an email back that my ftp account has been restricted (can log in but thats it, cant play) because an echeck deposit i made on 7/27 and 7/28 (600 each) was approved in error and an attempt to collect funds was never made. They took the remaining money from my account (around $700) and didn't approve my withdrawal.


I don't understand why i am being restricted when it wasn't my fault they never attempted to collect the funds. I have made three withdrawals ($2000 total) that were approved and the checks sent since 7/27. Now i have to wait god knows how many days for them to respond emails to find out how to deposit the other $100 because my echeck option has been taken away and my visa has never worked! I've paid in over $1200 in rake since 7/27 and now i am restricted over $100 when it wasn't even my fault.

UPDATE:

I got an email from FTP Support yesterday confirming that FTP Cashier removed the $X that they were unable to collect from my bank account. So it appears that everything is fine with the account.