Email from Neteller: Your account requires immediate attention - Internet Poker

Your account requires attention

Dear [me],

We sent you an email last month informing you that we require updated identity documents to ensure your account is up-to-date. According to our records your account has not yet been validated, and in order for you to continue enjoying NETELLER’s services, we need you to submit the documents to us by November 1, 2008. If we have not received updated documentation from you by this date, your account will be temporarily suspended until it has been updated.

Check out our website for more information on why we need you to submit new identity documentation.

How to validate your account
Validating your account is simple. All you need to do is email two documents to validate@neteller.com.

Just follow these 3 easy steps and we’ll do the rest.

1. Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving license or passport that clearly displays:

* Document number (ID number, license number, passport number), your full name and date of birth
* No black/blurred portions (all details must be in focus)
* All four corners of the document (i.e. no cropping)
* Expiry date that has not passed
* Front and back of the ID card or license

2. Verify your address
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank card/credit card statement that clearly displays:

* Your name and address
* An issue date within the last 3 months
* All four corners of the bill/statement (i.e. no cropping)

Acceptable utility bill statements include landline phone, heating, water, electricity, cable TV, internet and municipal government correspondence.

3. Email your digital photos or scans as attachments to validate@neteller.com.
You must send these items to us using the email address registered with your NETELLER account or we will be unable to process your documents. Click here to see samples of acceptable documents.

The NETELLER Payment Network

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09-19-2008 , 12:55 PM

Monteroy

Carpal \'Tunnel

Join Date: Dec 2006 Posts: 16,729

A call to their 1-800 customer service number might give some clues.

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09-19-2008 , 01:06 PM

moving shapes

veteran

Join Date: Sep 2006 Posts: 2,903

neteller have asked me to send them a copy of a bill/bank statement along with a copy of a government issued id also.

pretty annoying..

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09-19-2008 , 01:11 PM

oracle3001

adept

Join Date: Nov 2006 Posts: 790

Just spoke to live chat people and they said yes they started sending them out today. I was basically told rules is rules, whatever that is suppose to mean.

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09-19-2008 , 01:11 PM

smartalecc5

Carpal \'Tunnel

Join Date: Jul 2004 Posts: 7,023

sounds like 100% spam

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09-19-2008 , 01:18 PM

Wolitzer

old hand

Join Date: Jan 2007 Posts: 1,515

I got this a while ago and replied to them saying I've already verified my account twice and will take my business elsewhere if I'm made do it yet again. They didn't bother me again about it and I've went on using my account as normal since.

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09-19-2008 , 01:21 PM

Nina

grinder

Join Date: Dec 2006 Posts: 600

It's legit.

http://forumserver.twoplustwo.com/28...teller-281820/

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09-19-2008 , 03:56 PM

ubeticall

veteran

Join Date: Oct 2007 Posts: 2,190

I had to send in a copy of my ID and a utiliy bill to get my account from free to extended, you guys never done that?

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09-20-2008 , 07:42 AM

shark_fishin

Pooh-Bah

Join Date: Aug 2007 Posts: 4,085

yer i got this email, and they didnt sent me an email a month ago.
such bs imo, thinking of going to moneybookers instead or just bank transfering as im happy with my poker site.

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09-20-2008 , 10:14 AM

#10

didonk

veteran

Join Date: Feb 2008 Posts: 2,751

yeah i got the same e-mail. only weird thing is i dont remember getting a email about that last month even though it says i did at the top

Quote

09-20-2008 , 10:37 AM

#11

aplunk

grinder

Join Date: Dec 2005 Posts: 539

Quote:

Originally Posted by didonk

yeah i got the same e-mail. only weird thing is i dont remember getting a email about that last month even though it says i did at the top

Quote

09-20-2008 , 08:25 PM

#12

Frosteater

journeyman

Join Date: Nov 2006 Posts: 271

Quote:

Originally Posted by didonk

yeah i got the same e-mail. only weird thing is i dont remember getting a email about that last month even though it says i did at the top

+2

Throw currency exchange fees into the mix and you have to wonder if there aren't better options out there.

Also:

Quote:

Originally Posted by NETeller

For your own security and protection, please do not send us your account password, your banking or credit card information, your government ID information, or any other personal information that you want to safeguard.

What?

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09-21-2008 , 07:03 AM

#13

ras52

enthusiast

Join Date: Nov 2005 Posts: 71

Quote:

Originally Posted by Frosteater

Throw currency exchange fees into the mix and you have to wonder if there aren't better options out there.

I'm the UK and I opened a USD Neteller account mainly so I could transfer money between sites without currency exchange issues. I haven't reviewed the market post-UIGEA - I'd be interested to hear from non-US players on the alternatives to Neteller for inter-site transfers and for non-USD withdrawals.

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09-21-2008 , 07:57 AM

#14

ubeticall

veteran

Join Date: Oct 2007 Posts: 2,190

Quote:

Originally Posted by ras52

I have Moneybookers in € and pay 1,80€ for a transfer to my bank. Downside is the exchange fee when your poker account currencies are in USD..

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09-22-2008 , 09:03 AM

#15

didonk

veteran

Join Date: Feb 2008 Posts: 2,751

neteller ****** rules imo

i dont know where i'd be without it

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09-22-2008 , 09:30 AM

#16

74Offsuit

old hand

Join Date: May 2008 Posts: 1,383

I had a neteller account 3 years and all of a sudden they need this stuff?

Also, I'm pretty sure i didnt get an email a month ago.

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09-22-2008 , 11:39 AM

#17

Buconero

centurion

Join Date: Jan 2006 Posts: 113

I got this email yesterday even though they didn't send me an email last month and, in any case, had to send scans of these documents to have my account verified this time last year! They don't have a clue what they are doing.

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09-22-2008 , 06:27 PM

#18

SharkSandwich

old hand

Join Date: Jan 2007 Posts: 1,950

I was annoyed at having to do this (got the email a few days ago). But ****ed off they absolutely had not sent me an earlier email.

I think it's a ****ing disgrace now though given the number of people reporting here that the "earlier email" line is TOTAL BS.

I think I might just let them whistle for it.

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09-22-2008 , 07:08 PM

#19

oober

old hand

Join Date: Oct 2006 Posts: 1,648

Wow at complaining when US has a hell of a time with money transfers.

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09-22-2008 , 07:15 PM

#20

MNSUgoMAVS!

grinder

Join Date: Oct 2007 Posts: 450

Quote:

Originally Posted by Frosteater

What?

I think the for your own protection part is not that you shouldn't trust them with that info, it is that the fax or unencrypted e-mail might not be secure.

Quote

09-22-2008 , 07:23 PM

#21

awjpoker

grinder

Join Date: Dec 2005 Posts: 544

Quote:

Originally Posted by Wolitzer

You really sorted them out then, or perhaps as it says in the details that when it gets to November 1 and the Legislation comes into force you will no longer be able to use your account.....if i was you would not just ignore it and think it is solved.

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09-22-2008 , 08:00 PM

#22

Frosteater

journeyman

Join Date: Nov 2006 Posts: 271

Quote:

Originally Posted by MNSUgoMAVS!

I think the for your own protection part is not that you shouldn't trust them with that info, it is that the fax or unencrypted e-mail might not be secure.

And I agree with you. I'm certain I can trust them with that info, even though what's going on in my bank account is none of their business imo, but that might just be me.

I think what's alienating most of us is the fact, that - being their customers for quite a while - we have to provide information of this nature again, so if Neteller actually acknowledges (even if it's merely a legal thing) that the process itself is risky enough, that their customers were better off not going through it, I'd like a good reason to do it. Instead of getting BSed ("sent you an email last month", "your account has not yet been validated").

Quote:

Wow at complaining when US has a hell of a time with money transfers.

I know, isn't it outrageous? It's not like Neteller had introduced 25% transaction fees or something like that. Wait a sec ....

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09-23-2008 , 04:22 AM

#23

ras52

enthusiast

Join Date: Nov 2005 Posts: 71

Well I ended up in a "live chat" session with them. I don't have a colour scanner or a decent digital camera, so I ended up emailing a couple of scuzzy camera-phone pics. Haven't heard back yet.

As if all this wasn't annoying enough, last night I tried to deposit from Neteller to Virgin Poker through "WebDollar", and got a message saying it couldn't be processed. I emailed WebDollar support and got a reply asking (you guessed it)...

Quote:

...that you e-mail or fax us a copy of your passport or driving licence as personal identification that includes the following information:

o Name
o Address...

Either I've done something to make the world suddenly think I'm a drug dealer/money launderer/whatever, or these people just don't want my dollars.

Quote

09-23-2008 , 05:02 AM

#24

bouglas

grinder

Join Date: May 2007 Posts: 623

I have previously jumped through their hoops on two occasions to complete the verification process as well. I haven't recieved any further emails like the ones referred to in these threads however. The question is, if our accounts have been previously verified more than once and they want to do it again, does this mean they don't trust their own verification systems of the past?

Surely verified is verified, how can that change?