Omg, really...Patience has limits...Was I to live near them and I would go there with a shotgun. Okay, shotgun it's overreacting...but I would go there with a baseball bat and after destrying everything I would ask the names of the super incompetents who have assisted me (if I call call that assistance) during the last 6 days.
We talk blue, they answer red. It seems they read our emails with only one eye.
I find myself imagining a desk loaded with 1000 dossiers, 2000 notepads, pens wich sometimes work and other times don't; computer filled with virus and with porno pop-ups flashing every minute, phones ringing in non-stop mode and the assistant sweating like a pig trying ro read 500 emails while he redirects work to the next desk's sweating guy.

DAY 1:
I had never done a cashout on william hill before. Therefore, they asked for some documents. That's okay, I totally agree with that. However, I found it strange they only asked for the ID. Usually we are also asked a proof of address. But okay, they are the pros, they know what they are doing. So, I have sent the ID.

Day 2
"> > Dear xxxxxxxx,
> >
> > We note that you have requested a withdrawal from your account
> > XXXXXX. We therefore ask that you provide us with the following
> > documentation for identification purposes:
> >
> > - A utility bill (e.g. gas/electric) verifying your name and address
> >
> > Please forward all of the following as attachments to
> > documents@willhill.com in .JPEG format."


This is also a small idiot problem they have. They always tell us to send to "documents@willhill.com" but as anyone can confirm, this e-mail doesn't get answers. The email always comes back...(we have to send to support@willhill.com)
Anyway, I explained them that since my father has died, I am currently living with my mother, and I don't have any utility bills in my name. Therefore, I asked If I could send my mother's utility bill along with her ID.

Day 3:
THEY IGNORE MY QUESTION!!!!
"
> > Thank you for your email.
> >
> > We appreciate your time to contact us. In relation to your
> > query, please be informed that our Security team is requesting for
> > you to send us a photo-captured copy of your proof of address (any
> > billing statements or utility bill) and the ID of the owner on the
> > proof of address.
> >
> > Once we are in receipt of these documents, we will then be
> > able to fully assist you with your query."

Ok, here I lost all my patience, I confess:
"> Are you making fun of me? I want to file a complaint. Please provide
> information of what I have to do.
> IN CASE YOU ARE JUST BLIND, I WILL SHOW YOU AGAIN MY QUESTION:
> "Ayway, about the "utility bill", this is the problem:
> Since my father died (too much information i know..) I am currently
> living with my mother in Portugal. Therefore, all the bills are in her
> name. How can I solve this? Can I sent her id (which will
> prove I am her
> son) and the utility bill in her name?"

Day 4:
> SUBJECT: RE: YOUR WILLIAM HILL ACCOUNT
> Hi xxxxxxx,
>
> Thank you for your e-mail.
>
> Regarding your query, the last e-mail answered your question.
> Please do send your mother's ID and the Utility bill.
>
> Once validated, we will proceed with your concern.

TO WHICH I HAVE ANSWERED:
"If you read carefully your last email, you will see that you NEVER told
me I could send my mother's documents.
Anyway, I am sending everything now.

Thanks...
PS - I tried to send the pics to documents@willhill.com, only to
realize it's never delivered - just another problem of yours, since you
told me to sent to that E-mail... So, I hope this is the right e-mail and
finally everything is sorted out..."

"Hi XXXXXX,

Thank you for your email.

We apologise for the inconvenience that this have caused you. We have now received your documents and will be forwarded to our Security team for checking. Once we received an update we will send you an email.

We trust this answers your query. Should you have further questions or concerns, please do not hesitate to contact us via e-mail and our Live Chat facility. We are here to assist you 24/7.

Kind regards,

Jeremy

Customer Services
William Hill Online"


Day 5:
I GET THIS UNBELIEVABLE EMAIL:
"Hi XXXXXXX,

Thank you for your message and we apologize for any inconvenience this may have caused.

We can confirm that we have received the documents you sent. However, our Security Department is asking you to send a photo captured copies of the following documents (please do not scan).

* A proof of address issued within the past six months (e.g. a utility bill or bank statement) under the mother's name.

You must take picture using digital camera or mobile phone camera and send all the documents in JPEG format attachment to documents@willhill.com. To avoid any delays, please clearly mark them with your account number or username and for the attention of the Security Team. In doing this, please make sure that the copies are clear and all information is visible to read.

Once received, we will then be able to update your account and proceed with your request without further delays.

We are looking forward to your response. Should you have further questions or concerns, please do not hesitate to contact us via e-mail at support@willhill.com or via our Live Chat facility. We are here to assist you 24/7.

With regards,

Isabel

Customer Services
William Hill Online"

BOOM!!!! MY BRAIN EXPLODES!: mad:

"Ok, it's official: I lost my patience with you guys. I will open a thread
in every forum I know to talk about your incompetence.
Also, AND AGAIN I SAY THIS: PLEASE PROVIDE A PLACE/LINK WHERE I CAN FILL A
COMPLAINT.
This is because you simply talk nonsense!!! WHAT THE HELL ARE YOU TALKING
ABOUT!?!!? You did get a "proof of address" !!!! that is a proof of
address!!!! FOR GOD SAKE!!!! WHY do you have so many troubles to explain
yourself?! My language it's not English and I am sure I am talking
english!!!!! What was wrong with the pic I have sent you?!!? It's not
scanned!!! I used my camera to take pictures!!! The proof of address is
related to "ZON" - internet , tv and phone!!! ZON it's one of the top
companies in Portugal!!!
PLEASE READ THIS CAREFULLY ALL OF IT!!!!! PLEASE ANSWER WITH SOME LOGIC!!!

Day 6:
"Hi XXXXXXXXX,

Thank you for taking time to write to us and we apologise for the delay with our response.

We sincerely apologize for any inconvenience caused. However, all online betting websites request for documents from players at some point.

There are several reasons for this, the most important ones being:

1. We have a legal obligation under our gaming license to ensure that we are sending the funds to the correct person, and;

2. These documents aid us in compliance with international money laundering regulations, which have increased in severity in recent years.

We have checked the emails you have sent and documents we have received from you, however, we still await for a proof of address via a utility bill or bank statement. Kindly forward this document that was issued within the last 6 months, showing the name and address.

We hope to have a long and mutually beneficial relationship with you, and look forward to your cooperation in handling this matter.

Best regards,

Mike

Customer Services
William Hill Online"

My answer:
"
lol...But I did sent it along with the id pics !!!!
I am sending again now. "

Stay tunned...

OMFG!!!!!!!!!!


New email:

Subject: RE: Your William Hill account
Hi Claudio,

Thank you for your email and we apologise for the delay in our response.

In regards to your concern , please be informed that as per our Security Team, we still need you to send a copy of a proof of address like any utility bill issued within the last 6 months.

Please do not see this request as any sort of suspicion against the account; it is simply our security team applying our standard security checks to accounts.This is not only to protect the business but also to protect our clients and give them the confidence that we do have security procedures in place to ensure that we are confirming the Identity of a client.

I would also point out that in the Terms and Conditions which you have accepted in completing the registration process, it does refer to our rights to carry out such checks. Specifically it states:

5. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS

By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). You agree that from time to time, upon our request, You may be required to provide additional details in respect of any of such information You have provided us, of any deposits which You have made into Your Account.
5.2 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If such any such restrictions cause You a problem, please contact Customer Services.

Please fax the above documents to 0808 280 1485 or e-mail them as a .JPEG attachment to documents@willhill.com. To avoid any delays, please clearly mark them with your account number and for the attention of the Security Team.

Should you have further questions or concerns, please do not hesitate to contact us via e-mail at support@willhill.com or via our Live Chat facility. We are here to assist you 24/7.

With Regards,

Arabella

Customer Services
William Hill Online

My answer:

omg...I think I will cry...I don't know what more can I tell you...I don't know if I should be angry or just cry.
FOR THE LAST TIME: PLEASE ANSWER THIS: WHAT I HAVE JUST SENT YOU WASN'T A UTILITY BILL?! PLEASE SPEAK ENGLISH!!!!! WHY DO YOU KEEP TELLING ME YOU NEED THIS!? I ALREADY SENT IT TO YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WTF !?!?!?
I WLL SEND IT AGAIN FOR THE THIRD TIME! THIS IS GETTING RIDICULOUS!!!!
FURTHERMORE: STOP TALKING ABOUT "documents@willhill.com." BECAUSE THIS ADDRESS DOESN'T EXIST!!!! EVERYTIME I TRY SO SENDI IT THE EMAIL JUST COMES BACK!!!! I AM SENDING AGAIN THE UTILITY BILL TO THE SAME ADDRESS YOU ARE GETTING MY ANSWERS AND ANSWERING!!! PLEASE, WAKE UP....IF THERE IS SOMETHING WRONG WITH THIS UTILITY BILL, THEN PLEASE TELL ME WHAT IT IS AND I WILL TRY TO SEND ANOTHER!!!! THIS BECOMING THE STUPIDEST CONVERSATION EVER!!! THIS IS LIKE MONTY PYTHON'S CUSTOMER SUPPORT!!!

LOL

I am now talking with them using the chat...let us see....

NABILLLAC: Hi
Candice: Hi. This is Candice from Online Support. For security purposes, may I have your date of birth and the answer to your security question please?
NABILLLAC: Hi Candice
NABILLLAC: xx xxxxx xxxx
NABILLLAC: xxxxxx
Candice: Thank you for that information, Claudio.
Candice: How may I help you?
NABILLLAC: Before i explain, can I rest assure I have your full attention? Please be honest. If you are too busy, I prefer to talk later.
Candice: Sure. I am very much happy to be of service.
NABILLLAC: Ok, can you fully understand my english?
Candice: Yes, I do.
NABILLLAC: I just want to be sure, because what is happening here is SURREAL.
NABILLLAC: ok, here we go
NABILLLAC: I am having the stupidest issue ever (and funniest issue ever) with the support by email
NABILLLAC: I keep sending them the "utillity bill" they require, AND they keep answering me saying they need the utility bill. This being so ridiculous - 6th day now - that I even opened a thread in severall sites to talk about this customer support
NABILLLAC: Now you have your chance to save the company's image
NABILLLAC: because I lost all my hope
NABILLLAC: So, here it is the $1 000000 question:
Candice: I am sorry to hear that. May I have the email address where exactly you sent your utility bill?
NABILLLAC: can I send the document through here?
NABILLLAC: yes, you can
NABILLLAC: but I assure you they are getting my emails. Otherwise they would be answering me
NABILLLAC: they keep telling me documents@willhill.com and I keep telling them this email doesn't work!!!! Everytime I write to them I use this one : support@willhill.com
Candice: For the document you sent, please give me 5-10 minutes to check it for you.

NABILLLAC: ok, tyvm
Candice: No worries.
NABILLLAC: (*oops..i notice now i had a missclick...I meant "otherwise they WOULDN'T BE answering me", but I think you got it )
Candice: Thank you for patiently waiting. We are still having problems with email sent to documents@willhill.com.
Candice: According to our Security Team, we still need a photo captured copy of your proof of address.
Candice: You can send documents via live chat by logging into your account at http://sports.williamhill.com. Once you are logged in, please click on My Account >> Launch Live Chat.
Candice: Our apologies for the inconvenience this has caused you.
NABILLLAC: Ok, Candice...What I don't understand is what problemas are you having with the documents..what you mean "we still need" ?! What do you think it was the picture I have just sent today (for the third time) ?
Candice: We are having technical problem at the moment for that particular email address. In the meantime, you can send the proof of address via live chat.
Candice: We do understand your frustration at this point and we sincerely apologize for the inconvenience this has caused you.
NABILLLAC: Ok, THAT I do understand. But what I am trying to tell you is that I am not stupid to have sent it to that email with problems!!! Everytime I sent it, I used the other one: support@willhill.com this one works, right?
Candice: The direct email address for poker support is poker@willhill.com.
NABILLLAC: Ok. So, help me to understand this: everytime I sent the email to support@willhill.com , they read it and answered it. So, if they read it, how come they can't see (and use!) the attachment as well?
Candice: If you are receiving a response from there, then there is a possibility that attachments do not work when the time you sent the email.
Candice: As another option, you send the documents via live chat for now.
NABILLLAC: VOILÁ! Finally a clever answer!!!! Candice, you are probably the only person with brains on that site. (don't answer...lol)
NABILLLAC: ok, I will do that just now.
Candice: Thank you for your understanding, Claudio.
Candice: Yes, you can send the documents now.
NABILLLAC: So, I will have to log in in the software and send it through there, right?
Candice: Also, I would like to thank you for bringing this matter to our attention.
NABILLLAC: ( yw)
Candice: You will need to log into your main account at: http://sports.williamhill.com. Once you are logged in, please click on My Account >> Launch Live Chat.
NABILLLAC: Ok, I will do that. thank you very much. Before you go,
Candice: We currently do not have the option to send documents here in Online Support.
Candice: No worries.
NABILLLAC: If you want to know the entire "joke" you can read this thread when you have time. I will be updating it soon as I finish sending the document.
NABILLLAC: http://forumserver.twoplustwo.com/28.../#post36757435
NABILLLAC: Sorry for the title, but that was my opinion in these last days
NABILLLAC: at these last 6 days
NABILLLAC: if you read it, you will understand why I lost my patience
NABILLLAC: regarding to you, THANK YOU VERY MUCH
Candice: I am sorry to hear that it came to the point that you had to post this on a forum.
NABILLLAC: KEEP UP THE GOOD WORK
Candice: You are very much welcome, Claudio.
NABILLLAC: (NOT IN 1 FORUM...I DID IT ON 3 FORUNS...)
Candice: I will, that is for sure.
NABILLLAC: BYE BYE
Candice: Would that be all for now?
NABILLLAC: YES, thanks bye bye
Candice: No worries. If you have any other concerns or inquiries, feel free to contact us again by clicking on the Online Support button. We are available 24/7.


I will now try to send the utility bill...wish me luck

Ronald: Hi, you’re speaking to Ronald. How may I help you?
Claudio Lopes: Hi Ronald
Ronald: Hello.
Claudio Lopes: I have to send you some documents (utility bill) as requested
Ronald: In order to proceed with your concern. Can I please have your date of birth and the answer to your security question?
Claudio Lopes: xx xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Claudio Lopes: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Ronald: Alright. Have you sent these documents already?
Claudio Lopes: ehehhe, Trust me...you don't want to hear about it... lol....it's been crazy....can I send it now?
File attachment upload has started.
Claudio Lopes: I am sending it as we speak
Ronald: Alright.
Ronald: No worries.
Claudio Lopes: Like I have spoken by email with your collegues, I am sending the bill in my mother's name. Her Id I have already sent ike 2 days ago. But if you want, I can send it again, no problem
The file SAM_1756.JPG (5373.44KB) was received.
Ronald: Please provide us a copy of the ID of the owner of the address.
Claudio Lopes: So, that means "yes, please send it again" ahahha. Ok, I will send it :P
File attachment upload has started.
The file SAM_1758.JPG (4687.61KB) was received.
File attachment upload has started.
Ronald: Thank you. Please bear with me as I have to coordinate this with the relevant department. Kindly give me another 3 to 5 minutes.
Claudio Lopes: Ok, no worries
Claudio Lopes: (I am also sending the other side of the ID document)
The file SAM_1759.JPG (4429.75KB) was received.
Ronald: Alright. Thanks.
Communication with the chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Ronald: Please bear with me as I'm still waiting for the response from the relevant department. Please give me another 3 to 5 minutes to coordinate this query.
Claudio Lopes: no worries..take your time..I've been with this "novel" for the past 6 days....10 minutes more won't hurt...
Ronald: Thank you.
Ronald: Thank you for waiting. May I please ask if you have sent your own proof of address as well. :facepalm: :facepalm: :facepalm: :facepalm: :facepalm: :facepalm: :facepalm: :facepalm:
Claudio Lopes: ...Ronald, if I had that why would I send my mom's instead? :P As I explained through email I recently came to live with my mother (after my father died), therefore all the utility bills are in her name. I was told that meant no problem - I could send her documents. (if you look to her name, you can see she is my mother, since we share the last two names - a common thing in Portugal )
Ronald: Can you also send us a clear front photo-captured copy of your ID.
File attachment upload has started.
The file cla1.jpg (207.43KB) was received.
Claudio Lopes: Sending :9
Claudio Lopes:
File attachment upload has started.
The file Cláudio2.jpg (201.94KB) was received.
Ronald: Kindly give me another 3 to 5 minutes.
Claudio Lopes: no problem
Ronald: Thanks.
Ronald: I know I've taken much of your time. Please hang on with me for another 3 to 5 minutes.
Claudio Lopes: Really, no worries...I don't mind to wait. After 6 days of "MONTY PYTHON'S CUSTOMER SUPPORT!!!" ( i will give you some links later...) I feel all my patience is back
Ronald: Thank you for waiting.
Ronald: And thank you for staying on the line.
Ronald: Your account documents have been accepted now.
Ronald: Your account has been updated as well.
Ronald: And your pending xxxxxx USD withdrawal has been autorised now.
Claudio Lopes: that's good news
Communication with the chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Ronald: That is great to hear.
Claudio Lopes: i will probably have to wait some days for the cashout, right?
Ronald: Moneybookers withdrawal will just take 1 working day. You can probably get it by monday.
Claudio Lopes: wow! No, i got it just now...incredible
Claudio Lopes: Ok, I want to say thanks
Claudio Lopes: but before I go, I must tell you something
Ronald: No worries. Go ahead please.
Claudio Lopes: These last 6 days were crazy days regarding the customer's support. I had some of the more strange emails conversations ever!!! I was so angry that I decided to tell everyone what was happening. So, I opened 4 threads in 4 different poker sites, some of which were in english
Claudio Lopes: I am the first to say "congrats" or "good job" but I am also the first to point my finger when things are so bad...
Ronald: I truly appreciate your comments Claudio.
Claudio Lopes: I am just saying this because I feel it's only fair if you (or william hill) feels they should give their view of what happened. So, I am showing you two links
Claudio Lopes: http://forumserver.twoplustwo.com/28.../#post36757435
Claudio Lopes: http://www.pocketfives.com/f10017/cu...-hurts-674978/
Claudio Lopes: I know the title may be a little harsh, but if you take the time to read everything , I think you will understand how and why I was so angry
Claudio Lopes: Anyway, I can only appreciate your effort today to sort things out.
Claudio Lopes: Keep up the good work
Claudio Lopes: Bye Bye
Ronald: It's always been our pleasure to assist you and of having you as one of our valued customers.
Ronald: Thank you for your time as well, Claudio.
Ronald: It is your right to express your comments and it is our duty to provide you the best service that you deserve.
Ronald: Should you have further questions or concerns, please do not hesitate to contact us via e-mail at support@willhill.com or via our Live Chat facility. We are here to assist you 24/7.
Claudio Lopes: ok, bye bye
Ronald: No worries.
Ronald: Goodbye.
Ronald has disconnected.

im not trying to be rude.. but as a ROW player, why the **** are you playing on william hill?

I play on Pokerstars myself, but Williamhill is one of the most, mabye the most respected skin on the Ipoker network.

What you mean "row player"?

ROW = 'the rest of the world', i.e. not USA. US players hate ROW for being able to play at a much wider selection of poker sites, including Pokerstars and William Hill (fishinfornuts is from ROW but is self-banned from Stars afaik, fortunately I'm from ROW too).

Good luck at receiving your withdrawal! I feel that it's not the only case when emails are confused or hidden. E.g. to contact the support of Pokerhost (a Merge skin) via email, I had to send queries to their risk management team And I haven't really had a chance to withdraw, except for Redbet (Boss + Ongame) who handled it well, so most cashout problems are yet ahead in my career :|

Who else would be playing there, and why wouldn't he be?

Ipoker traffic improving as more skins join Betfair today, just wish they improve their mtt selection a bit.

They are a publicly listed company who have recorded profits in the hundreds of millions for each of the last five years. They have been in business since the 1960s. They have a huge presence on the UK high street and have an established reputation to protect. You can get advanced warnings if the company is in trouble via annual reports etc. They are probably one of the few companies where your money is in fact more secure than Stars. Better rakeback than Stars for most players, offsetting the generally lower rake at Stars. They are on the Ipoker network which (at least for the stakes I play) is softer than Stars.

As a ROW, why wouldn't you play on William Hill?

are you saying you'd understand if he was a US player?

U.S player can't play on WilliamHill or any part of the Ipoker network.


Did you even mean to respoond to my post. It sound more like a reply to fishinfornuts post.

william hill customer service is far and away the worst for customer service.
The only way i dont have problems cashing out is withdrawing via quickcash which is a voucher you take to local will hill shop.
Also i find if you withdraw little and often you also get no problems

glgl

Ah **** quoted wrong guy, sorry

Humm...Guys, let's make one thing clear: Never I had the doubt I would be getting my money! That was never the point. In what money concerns, we can trust pokerstars, full tilt (insert easy joke here); PKR, Bwin/party poker, Ladbrokes, 888poker and Ipoker network. I am probably missing some we can trust, but these are the ones I know I can trust.
Of course when I say "trust" it's never 100% ! 100% I only trust my mother and even her could try something if some day she goes crazy
We all saw what happened to full tilt. Nowadays, I never let too much money in the same site. (or bank! )

The issue here on this thread it's about the incompetence of Customer support. If no one complains, they won't be able to improve. And we all know they have to improve to stand a chance against the giants stars/tilt and bwin/party poker (at least here in Europe...)



Thanks for explaining that "row". (one day, mankind will write everything with 3 or 4 letters, row...ffs...lol, tldr...lmao...donk...fish...tilt...omg, omfg)



This tells me you haven't read what I wrote, because I got the money seconds after talking with them via chat. Let me guess: TLDR ?

You can't trust a site to payout becouse it's part of the Ipoker network. There have been Ipoker skins that have gone bust and not payed. But Williamhill is a big PLC which has been around for years, so there not going bust any time soon.

True!

Claudio, your performance was pretty bad too. Chill dude. Going crazy and linking each thread amd being all "do I have your full attention? Do you speak English?" is obnoxious.

I see a slightly disorganized customer service team still behaving professionally and dealing extremely well with a pretty rude customer.

If you had just replied first time, "document attached on last email I sent. Why are you asking for it again? Is there something different you need?" then it all would have been sorted out right away. Instead, you freaked and didn't communicate well at all and that prolonged everything.

The iPoker network which they are apart of runs bots, and also turns a blind eye to players running bots.
Their customer service is garbage. I sent them an e-mail awhile back and didn't receive a reply, about a week later I resent and never heard anything.
The software also blows, the network has low traffic, and I'm pretty sure they don't offer security tokens to protect your account.

Ah, my nipples! They hurt! They hurt when I twist them!

I don't think Ipoker run house bots. At some time in the past I think it was allowed in there TOS, and they may have done this a few years ago, but not now.

I'm a long time lurker but now I have run into a problem I do not know how to handle. I hope someone here has been able to resolve this before.

Short story: see email below.
Long story:

This weekend I wanted to start re-using my WH account again. Only that account is in dollars and they now only have euro and pound tables. Customer service advised me to close my dollar account and open a new euro account. Which I did. I deposited some euro and started playing.

Then my account was blocked because I was not age verified. Problem was resolved. And a few hours later the account was blocked again for the same reason. Problem was resolved. Two day's later I logged in and guess what, the account was blocked again for the same reason. And yes, it was resolved and I could play again.

So yesterday I tried to log in and, yes, the account was yet again blocked.
However this time WH customer service is no longer responding. And again not being age verified means I cannot withdraw my mony either.

So, HELP!, anyone an idea how to proceed or should I just write off the money on experience and move on to another iPoker skin?

My last email:

Op 13-4-2016 om 17:16 schreef poker@willhill.com:

> Upon checking I can see that your account is currently locked due to
> the reason that you are not yet age verified.

I DO NOT BELIEVE THIS!
==================

How many more times do you expect me to repeat this ????

------------------------------------------------------
Alexis - 08/04/2016 01:15 PM

We hereby confirm that we have received legible copy of your document,
we are pleased to confirm that we have verified the details registered on
your account through this document. We have now been able to confirm
that you are over the age of 18.

Your account has been updated and age verified.

------------------------------------------------------
Grace H. - 08/04/2016 11:54 PM

Having checked your account, I can confirm that your account is fully
activated and all of the restriction has been lifted.

------------------------------------------------------
Bon - 10/04/2016 09:12 AM

Thank you for sending in the ID, Proof of Address we requested.

I'm happy to let you know that everything checked out fine, as expected.

Your account is now fully active and you may enjoy the full range of
products and services on offer at William Hill.