I haven't been able to view more than 1 hand from the past lately, when I click on previous and just brings up 1 hand, not all the hands at the table. Somewhat annoying if I wanted to check out a past hand, but whatever. I haven't closed out the Lobby in a couple weeks though, probably should update.

Why are there no heads-up tables above 5/10 limit and 2/4NL? It is the preferred game of choice for some of us.

+1 on only being able to see one hand history when you 'view previous hand' it is really annoying.

good job on the updates/fixes but what still needs to be addressed is the glitchy and simply awful software re: player disconnects/reconnecting. if your internet goes out for literally 1 second you get disconnected from the table/instantly booted off/and can not rejoin for 5 minutes...

Whee.

Hey guys/rep(s) I have an issue that I need help with.

Been cashing out regularly weekly/biweekly via Money Transfer/WU for a few months now for $500-$1000 USD each time. Just tonight I requested another 1k cashout and my payout was transferred to a Check by Courier.

I called support and did my best to be as courteous as possible (I'm a student and work for a multinational corporation's call center as well) and was told that they will be sending an email over to the "appropriate department" and that a 1 time exception will be made.

I'm not sure if he mentioned "a possible one time" exception but he seemed sincere in what he stated over the phone. I currently do not bank at any banks and use prepaid cards/credit cards so options like M0n3ygr@m and WU are the only ones I can use to receive funds.

Anyone else have this issue, and if so how was it resolved? Any other pointers/tips would be much appreciated.

Thanks!

Maybe you got flagged by Western Union or Money Gram?

Hello. I have had an account on Bovada for a while and have only been active on it recently. I sent in my account verification form 4-5 days ago and I was wondering what a typical wait time is to get verified? Will I get an email and/or a message in my account when this process is complete?

I deposited yesterday and my first deposit bonus has not appeared yet. I found a casino bonus but nothing for poker. How long does the bonus usually take to appear in my BONUS section?

they do not show up in the bonus section

Can you play from Ireland on Bodog ?

I tried to sign up bu was not allowed.

Why ?

Anytime you guys have any problem that repeats itself (such as not being able to see more than one hand at a time in the previous hand), if you could just send me even a couple hand history numbers and a description of the problem.. it would be a huge help.

The network is always monitoring games and adds them as they feel the poker market can support them successfully. That said, I will pass your suggestions along.

I hope this is a good "weeeeee"

Unfortunately I am not able to help out with cashier related issues. Your best bet is to keep inquiring with support.

Your best bet is to call or email support. They should be able to give you a pretty quick answer.

Each operator on the site chooses who they wish to allow on the site. Operator choices are not something I have control of, nor do I have any information about.



Just wanted to say real quick that today marks one year that I came on as the liaison for the network. There have been bumps in the road, but overall it has been a great experience so far helping you guys enjoy the network even more while also helping the network grow. I hope this year is even better for all .

I have a deep hatred for bodog/bovada that started w screw ups on my first cashout 5ish yrs ago but ice you have done a great job this past year and i want to ty for that. Also great tourney adds ill be playing a handful of each daily

Yup. Any time you can add a $10k+ guarantee tournament, I'm on board.

This particular issue has been going on for a long time. 6 months at least. Reported here a number of times.

Is Bovada down? I keep getting for the last hour:

"Login failed. We're not able to process your request at this time. Please contact Customer Support for more information."

Thx for your efforts here Ice. They are appreciated.

Hands I played 2 days ago wont load from the hand history. Stuck on "download requested" for a long time. This used to happen occasionally with the old software, but a close and restart of the client would fix that.

But now its still stuck on "download requested" no matter what I do

Anyone else have this issue?

yeah. mine on 3/05 from 11:22:52 to 17:57:27 say download requested. and i have dl'd hands before and after on the 6th and 7th. hoping it's just stuck and will fix before the dl period is finished. how long is that anyway?

You get 7 days (from when it becomes available) to download hand histories. The few hh's I had did download, so I couldn't replicate the issue.. are there still issues with hand histories not downloading?

*****REMINDER*****

The Black Diamond Poker Open 2 Championship Series begins today at 5:02pm eastern with the $82 $25,000 guaranteed Kickoff event!

This will be followed by Event #1, a $109 $20,000 guaranteed turbo super stack at 8:02pm eastern.

Good luck to everyone participating at in the Championship Series!

Yes still a problem, hands played on March 7th, requested yesterday the 9th. Only 2 of 11 files were downloaded.

Reload bonus by any chance?

Since the latest update, the client seems to forget my "Table Settings" and "Game Play Settings" every time I log in. Default buy-in still works fine.

same here

+1