Dear Mr. Richard,
Thanks for contacting Bovada Poker Customer Service.
I'm not able to see that you requested to download your hand history. At this point, you may want to restart the software and try again. If you're still having issues, please let us know.
Our Poker Customer Service Team is available by e-mail at
poker@bovada.lv 24/7 to help if you need anything else.
Thanks,
Poker Customer Service