Originally Posted by JT314pokerplaya
I started a identical thread,but thought I'd copy to here also so more Bovada players could give me their opinions.
Hey everyone, so here's what is going on. Ive been playing on Bovada for over ten years if I include the years when it was Bodog. Nine times out of 10 I send something small through Western Union or Moneygram, ($200-500) and just bet sports with it and usually lose it. I have received payouts over the years, but lifetime I'm a loser on the site, as I'm obviously a losing sports handicapper.
So enough about my Bovada background. Around July 1st, I send $200 into my account and they give me a $40 extra credit (bonus) into my account. I lose the $240 betting baseball and playing some Sunday tournaments. On the 7th I send in $200, and the next day they give me a $115 extra credit (bonus) into my account. In my statement it just states "adjustment from july 7th" Rinse, wash , repeat...I again bet some baseball, play some weekend tourneys, and by the next week I've lost that money. On July 26th I western union $360 and on the next day, the 27th, they add another $360 into my account. My statement says "deposit" for one of the transactions" and manually issued" for the other $360. From July 26th until last night, August 4th, (almost two weeks) I put in over $15,000 in action through sports and poker according to my statement.
Over this time I qualify for Two Weeks of their current APT promotion, which is earn 150 poker points and receive $50 bonus. I also qualify for $45 in their baseball parlay promotion. I received all of these bonuses in my account with no problem. So this weekend I have around $1200 in my account, It's been 10 days since my last deposit/added money, and I haven't given it a second thought. I play the "big" sunday tourneys, don't cash anything, put a chunk of the remaining balance on the Yankees and they lose and I'm left with about $50. Today I wake up and the Rogers Cup tennis tournament has started so I make a parlay for the remaining balance and it wins.
I log on to my account and my balance is (-)$250! I don't have any email from Bovada, so I call support they put me on hold and they come back to say, "that the $360 they added two weeks ago was a mistake, and that they subtracted the $110 from the tennis parlay I won and that I owe them $250 and could I please send a Western Union to balance out my account. So I ask them how am I supposed to know when money gets added to my account that it's not a "bonus" as clearly I receive deposit bonuses quite often and how can I "bet/play" on the money EVERYDAY for TWO WEEKS with no problems and then they can just take the money back when they get around to it. I also bring up the July 7th $115 adjustment as an example of money being added to my account , to which they put me on hold for 5 minutes and then come back to say that was a"poker adjustment" and that that department could contact me if needed.
I'm told my options are A:send in the $250 to get my account to even if I want to continue playing on the site or B: close my account. I ask to speak to a manager, I'm put on hold for 3 minutes and then I'm hung up on. I call back, I'm put on hold for 5 minutes and again I'm disconnected. This is how they treat a customer of over 10 years??? So I come to 2+2 to receive advice, vent, and to see if anyone else has had this happen to him/her before. First of all, I wouldn't have bet with the $360 if I didn't think it was mine. It's not like I wokeup on the 27th, seen the extra $360 and just dumped it on a game like it's some quick come-up or mistake. I could of also called a friend, sat down heads-up and just dumped the account. Im not shady like that though, nor petty where I would want to lose access to my account over $360. I just kept playing/betting normally.
As stated before, I put in a volume of over 15k in wagers over that time frame, including earning around 1400 poker points in that time playing sitngos/tournaments. I don't know the exact conversion rate for poker points but I played ALOT of poker to earn that 1400 points. Iv'e been with the site for over 10 years, have referred multiple friend to the site, and have had nothing but positive experiences over the years until this. If indeed it was an oversight fine, but now I have to PAYBACK the money to continue to use the only site in the US I trust? So now I'm going to be closed out of one of the only remaining US poker markets? I wouldn't have played some of the tournaments I did and definitely wouldn't have made some of the bets I made if I knew at some random time in the future I would be forced to repay a "mistake" essentially paying for the same losing wagers TWICE. I'll be damned if I'm going to send in the $250 to get my balance out of the red. Advice Anyone?