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Betfair Poker Q&A July Thread Betfair Poker Q&A July Thread

08-13-2009 , 10:45 AM
is it possible to tell us what is new in betfair software when there is an update?

Thanks!
08-13-2009 , 11:08 AM
Quote:
Originally Posted by A1exxx
can we get more greeks/cypriots
This
08-13-2009 , 11:16 AM
russians are nice too
08-14-2009 , 08:42 AM
Quote:
Originally Posted by A1exxx
can we get different leaderboard for limit cash and no limit cash, seems as if limit players cant compete.
The problem with having a fixed limit cash leaderboard is that the limit traffic is quite low. That said I will pass this onto the powers that be and they will look into it

Quote:
Originally Posted by Wires
So I've decided to try Betfair but I cannot get the software to run. I've uninstalled and reinstalled several times now but it keeps freezing.

I install the software and get to the first screen where I can select the fixed window size (not available as I'm running vista) or the resizable window. Next to the resizable window option there is a blue text tab with the "upgrade now" message. As soon as I click this tab the software stops responding... every time. Is this a known problem with an easy fix?
Have you dowloaded the lastest DirectX? Are you running Betfair Poker as an administrator?

Quote:
Originally Posted by Floptimist
@FairRep

I spoke briefly to one of the Betfair sponsored Pro's(John Tabatabai/kunku wap). He said that Betfair were planning to act on the tablecamping/bumhunting issues very soon.

Here's what he said, from what I remember.

- Official email was on the way about the new HU changes.
- Inactive tables limited to 2 pr. stake.
- Email betfair if you encounter people breaking the rule, and Betfair will email the player in question and impose a ban.
- 1st offence 24 hour ban.
- 2nd offence 1 week ban.
- 3rd offence complete ban.

According to John Tabatabai this should take effect within a few days.

Do you know if this is true or not?

- Floptimist
I have mentioned earlier in the thread that Betfair Poker sees the "bum-hunting" craze as a problem and are looking to implement changes to combat it. However, I am not at liberty to say until these changes have been finalised and are official.

Hidden brag about chatting to John Tabatabai

Quote:
Originally Posted by abrblja
if i play nl100 6max 30-40k hands a month am I in the 40% rakeback or the 30% ?
You receive 30% rakeback if you earn 0-29,999 Betfair Points and 40% if you earn 30,000 or more. It would be best to double check your deal with the affiliate you signed up through as some affiliates offer slightly different terms as far as I am aware

Quote:
Originally Posted by nikinblinds
hello, ty for asking us to make the site better. your site is fantastic and i love it, but you should focus more on your existing customers instead of spending a fortune on trying to advertise in a saturated market. Let it be your usp.

customising a layout and being able to save it would be awesome.

stopping dumb promotions like giving away $1 million dollars to freerollers, really aggravating. Reward the high volume loyal customers that make you a fortune, let them cash in points for like wsope side event buyins or something. Giving away money to players that will never really get substantial money onto your site is terrible from a medium-long term business perspective.

tournaments. I rarely play them but i know some of my freinds were immensely pissed when u changed the 5k deepstack to a turbo, the 18k nightly and the 60k sundays are fine. If you think im gonna pay $500 for a $30k gaurantee then your staff need their heads checked. Bring in a nightly bigger mtt for bigger players, either a $50 or preferably $100 rebuy with a decent gaurantee, coincide it with the 18k and you will get a tonne of people double registering.

thanks, JammyJenny
Thanks for taking the time to compile a thorough post. Your comments have been noted and I promise you each and every one of them is being read by upper management at Betfair Poker

Quote:
Originally Posted by SMpro
is it possible to know when the withdrawal problem ll be fixed? i got nothing left to eat.
What problem are you experiencing? I use Neteller and have never had to wait more than 24 hours for my money, including at weekends

Quote:
Originally Posted by OllyPrior89
When creating my account it asked me if i wanted currency dispayed as Euros, USD, GBP etc, and i chose USD as this is what im used to from stars and FTP (even though im from England). When i go to deposit it says i cant deposit using my UK issued VISA because my account is USD rather than GBP.

So, Is there anyway i can change my account from USB to GBP??
I sent you a Pm about this, hopefully it hs been resolved, if not contact me once again

Quote:
Originally Posted by SteveyJay
is it possible to tell us what is new in betfair software when there is an update?

Thanks!
This is a good idea. If there are major changes there is an update thread in the Betfair forum. The most recent update was to improve stability and only contained updates to the back-end of the software. I agree though it would be good if after a major update there was a pop-up that informed you of changes.

A big thanks to everyone who has participated in this thread, all your comments are apprciated and have been passed on. I know that the upper managemrnt of Betfair Poker are regularly checking this thread and are commited to making changes to Betfair Poker that will improve it.
08-14-2009 , 11:59 AM
Quote:
Originally Posted by nikinblinds
hello, ty for asking us to make the site better. your site is fantastic and i love it, but you should focus more on your existing customers instead of spending a fortune on trying to advertise in a saturated market. Let it be your usp.

customising a layout and being able to save it would be awesome.

stopping dumb promotions like giving away $1 million dollars to freerollers, really aggravating. Reward the high volume loyal customers that make you a fortune, let them cash in points for like wsope side event buyins or something. Giving away money to players that will never really get substantial money onto your site is terrible from a medium-long term business perspective.

tournaments. I rarely play them but i know some of my freinds were immensely pissed when u changed the 5k deepstack to a turbo, the 18k nightly and the 60k sundays are fine. If you think im gonna pay $500 for a $30k gaurantee then your staff need their heads checked. Bring in a nightly bigger mtt for bigger players, either a $50 or preferably $100 rebuy with a decent gaurantee, coincide it with the 18k and you will get a tonne of people double registering.

thanks, JammyJenny
This. The $30k should have a buyin of $300. And bring back the $18k on sundays!!! Not eveyone can afford $500 buyins. You have a choice of <$50 or $500. hmm

Esp on the 'worthless points' unless you do sport betting. My volume has gone from £3k rake a month to less than £500 a month as i find games else where.

Also can the word 'rake' be unbanned from the forums. ITS SO ANNOYING not being able to say it.

Thanks for listening at least FairRep
08-14-2009 , 04:07 PM
all of this improvement stuff is incidental. why no comments about the hand rje8686 posted 10 days ago?

a poster on the betfair forum commented that amongst all the forumites and the many hands they must have played and all the various complaints about collusion etc NOT ONE PERSON has ever been compensated or reimbursed. In fact betfair consistently refuse to divulge any details about whether they have investigated someone or any action they might have taken.

There have been many incidents where cheating has been observed and the perpetrators are still playing on the site despite emails to betfair with all the evidence attached.

Why would anyone want to play on a site where they clearly couldnt give a stuff about collusion and cheating? There aren't enough bad things I can say about how inept this situation is and I for one would never return until this policy is changed.
08-14-2009 , 07:33 PM
Quote:
Originally Posted by Six of Clubs
all of this improvement stuff is incidental. why no comments about the hand rje8686 posted 10 days ago?

a poster on the betfair forum commented that amongst all the forumites and the many hands they must have played and all the various complaints about collusion etc NOT ONE PERSON has ever been compensated or reimbursed. In fact betfair consistently refuse to divulge any details about whether they have investigated someone or any action they might have taken.

There have been many incidents where cheating has been observed and the perpetrators are still playing on the site despite emails to betfair with all the evidence attached.

Why would anyone want to play on a site where they clearly couldnt give a stuff about collusion and cheating? There aren't enough bad things I can say about how inept this situation is and I for one would never return until this policy is changed.
I agree. I have reported cheating to betfair on atleast 2 occasions and nothing happened.

I guess when you have fk all customers playing anyway you dont want to ban the remaining few who are giving you rake.
08-16-2009 , 12:44 PM
can someone tell me what the 30,000$ New Breed Challenge is?

Its a tournament starting in 2 hours with a buyin of $500+$10


Is this just a normal tournament or something special?
08-31-2009 , 09:56 AM
i love betfair
09-07-2009 , 07:25 AM
Is it true that 100 danish players were invited to the WSOPE Qualifier (510$ buy in) for free because of the big overlay that betfair expected with 10 packages gtd. ? So I as a long term customer was one of the 2/3 that paid for this tournament and 100 danish players were playing their first hands in this donkament for free?
09-07-2009 , 11:09 AM
Quote:
Originally Posted by herbstl
Is it true that 100 danish players were invited to the WSOPE Qualifier (510$ buy in) for free because of the big overlay that betfair expected with 10 packages gtd. ? So I as a long term customer was one of the 2/3 that paid for this tournament and 100 danish players were playing their first hands in this donkament for free?
correct. what a joke huh? just shows how badly they treat high rakers etc.
09-07-2009 , 01:16 PM
So has the time bank issue and the reload issues been fixed yet? Those two failures in the software must be fixed before considering going back there.

I remember screaming at my computer when my big hands were being folded at betfair..
09-07-2009 , 01:17 PM
Quote:
Originally Posted by rje8686
correct. what a joke huh? just shows how badly they treat high rakers etc.
astonishingly bad business practice. really quite appalling.
09-07-2009 , 01:20 PM
On a side note I really really like betfair to succeed and would instantly go back there if some of the obvious software problems are dealt with. Take that back to your leadership and ensure that our suggestions are being heard!
10-08-2009 , 04:23 PM
Quote:
Originally Posted by herbstl
Is it true that 100 danish players were invited to the WSOPE Qualifier (510$ buy in) for free because of the big overlay that betfair expected with 10 packages gtd. ? So I as a long term customer was one of the 2/3 that paid for this tournament and 100 danish players were playing their first hands in this donkament for free?
I don`t know anything about this, but I had a similar experience last year. Through my rakeback provider I was invited to an MTT where the top ten finishers would get an entry to the $510 WSOPE Main Event satelite. When we were about to start there were only ten registrants so when the table opened we just got the message "You have won the tournament" (or somthing similar) and did not need to play a hand.
10-08-2009 , 05:42 PM
Quote:
Originally Posted by mephisto
On a side note I really really like betfair to succeed and would instantly go back there if some of the obvious software problems are dealt with. Take that back to your leadership and ensure that our suggestions are being heard!
+1

Betfair has the potential to be so much better.
11-26-2009 , 04:54 AM
So, Fairep.... Havent noticed you fair-repping much lately, nor have I noticed any changes to the boatload of problems at Betfair.

Hows about an update?
11-26-2009 , 05:32 AM
Quote:
Originally Posted by Floptimist
So, Fairep.... Havent noticed you fair-repping much lately, nor have I noticed any changes to the boatload of problems at Betfair.

Hows about an update?
No chance!
01-09-2010 , 05:55 PM
glad to see another betfair improvement thread resulted in substantial changes. good to know you listen to your customers. You want to be the 3rd biggest poker operator in europe.

L

O

L
01-09-2010 , 06:49 PM
Quote:
Originally Posted by nikinblinds
glad to see another betfair improvement thread resulted in substantial changes. good to know you listen to your customers. You want to be the 3rd biggest poker operator in europe.

L

O

L
be patient, maybe we will see some announcements in the august thread.
01-09-2010 , 07:11 PM
Make account balance visible on lobby or at least easier to find.
01-10-2010 , 04:53 AM
Turn off chat!!! cant stand the chats
01-10-2010 , 06:15 AM
Quote:
Originally Posted by DitMeMay
Turn off chat!!! cant stand the chats
you can completely turn the chat of by clicking on the "x" top right corner..but then you dont have any dealer messages etc.
01-10-2010 , 06:17 AM
@betfairrep


i just started playing on your site and is it just me or why is betfair so laggy if im at 5+ tables?

im on a mac if that helps.

one more thing,with the januar bonus i cant check them out it always tells me "we have no info on that account please try later"
01-10-2010 , 08:43 AM
In my experience, Betfair are good at saying that they listen to their customers but actually not very good at following it through and making the software friendlier for multi tablers.

On the one hand, this is good, as it stops the games looking too attractive to other good players from other sites and keeps the ratio between fish and decent players pretty high.

On the other hand though, it means that achieiving any kind of meaningful volume is terribly difficult unless you practically live on the site.

For once, I'd actually like to see Betfair listen to their customers and do some serious work on their software but their customers have been complaining about it for long enough now to suggest that nothing will be done any time soon, other than Betfair asking the same questions over and over because its cheaper to pretend you give a toss than it actuaslly is to do something about your customers concerns.

However, if that helps keep it amongst the softest sites on the net, its a cross I can bear

      
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