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11-29-2012 , 01:31 AM

#1476

Tyrannic

old hand

Join Date: Jul 2006 Posts: 1,896

small comment for your site: add a remember password or username option when signing in.

Quote

11-29-2012 , 03:46 AM

#1477

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by Tyrannic

small comment for your site: add a remember password or username option when signing in.

Hey Tyrannic thanks for the feedback

When you click the "Forgot your Password" link both are emailed to you.
Or is that not what you are after?

Let me know as we always welcome all feedback.

Many thanks

Best wishes

Johnny

Quote

11-29-2012 , 03:49 AM

#1478

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by TheAsianPlayboy

oh nm scratch that. I looked around on the carbon site, It says to put the code in the client under promotion, I was trying to put the code somewhere else. Haven't tried it yet, but will do so later tonight.

Hey TAP

Our site says to put it in the Promotion Code as well but you are right that Carbon's page is not working.
Many thanks for the heads up

Best wishes

Johnny

Quote

11-29-2012 , 01:55 PM

#1479

MrSokrates

enthusiast

Join Date: Jul 2010 Posts: 69

About Coral Poker (ipoker).
Looking at youre site the loyalty program looks correct but the rest is from when they were at ongame.

Also the 10k rakerace under Additional Promotions seems to be a 5k race.

The new players race for 1k dont exist. Last month they had a 3k race but cant find any for November.

Quote

11-29-2012 , 02:21 PM

#1480

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by MrSokrates

Hey MrS

Thanks for the feedback. Sounds like we are totally on the ball on this one.

I will get someone to look at it ASAP - but we'll need to get Coral involved tomorrow and then change it.

Thanks again

Best wishes

Johnny

Quote

11-29-2012 , 07:52 PM

#1481

Prince1015

enthusiast

Join Date: Oct 2012 Posts: 46

hi i still havent got paid my rakeback

Quote

11-29-2012 , 07:57 PM

#1482

Prince1015

enthusiast

Join Date: Oct 2012 Posts: 46

also how can i buy a RTR t shirt or hat?

Quote

11-29-2012 , 10:58 PM

#1483

ClickButtonsGud

enthusiast

Join Date: Nov 2012 Posts: 74

Hello I missed the $50-raked freeroll last month because I couldn't find it anywhere at rtr or in the carbon poker client on the 18th, can you please help me with the one next month? Ty.

Quote

11-29-2012 , 11:45 PM

#1484

GoDeViLs

veteran

Join Date: Dec 2010 Posts: 3,486

Quote:

Originally Posted by RakeTheRake

I think he means when you login, an option to select 'remember password' or 'remember login' so you dont have to type it in every time. It is common on poker clients for reference.

Quote

11-30-2012 , 12:35 AM

#1485

TheAsianPlayboy

old hand

Join Date: Oct 2012 Posts: 1,315

OMG I finally got to depositing on carbon, I was awarded a $125 bonus. Weird. Then when I went to claim a bonus through the client with the code, it didn't work!!!

is there anything you can do? I'm going to try and get a hold of a live chat support asap. Just checked and the 125 bonus isn't a poker bonus, I think it's for the casino.

Quote

11-30-2012 , 07:26 AM

#1486

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by Prince1015

hi i still havent got paid my rakeback

Hiya, the rakeback is paid weekly direct to your account at Juicy. It is paid on Wednesdays for the previous Wed-Tuesday period.

If you contact our support team here they will try to help you

Quote:

Originally Posted by Prince1015

also how can i buy a RTR t shirt or hat?

Again please contact our support team and they can sort that out for you

Best wishes

Johnny

Quote

11-30-2012 , 07:41 AM

#1487

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by ClickButtonsGud

Hello I missed the $50-raked freeroll last month because I couldn't find it anywhere at rtr or in the carbon poker client on the 18th, can you please help me with the one next month? Ty.

At Juicy Stakes?

Please PM me your account details and I will make sure you were included in the emails that went out

Best wishes

Johnny

Quote

11-30-2012 , 07:43 AM

#1488

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by GoDeViLs

I think he means when you login, an option to select 'remember password' or 'remember login' so you dont have to type it in every time. It is common on poker clients for reference.

Noted

I know we have considered in the past but it was vetoed for security reasons. We will revisit it.

Best wishes

Johnny

Quote

11-30-2012 , 08:04 AM

#1489

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by TheAsianPlayboy

OMG I finally got to depositing on carbon, I was awarded a $125 bonus. Weird. Then when I went to claim a bonus through the client with the code, it didn't work!!!

is there anything you can do? I'm going to try and get a hold of a live chat support asap. Just checked and the 125 bonus isn't a poker bonus, I think it's for the casino.

Hey TAP

Please contact our team here and they will try to help you.

You should definitely get the bonus you wanted and we will make sure of that.

Best wishes

Johnny

Quote

11-30-2012 , 01:22 PM

#1490

Blitzkrieg Piet

enthusiast

Join Date: Oct 2010 Posts: 70

Any news on december promotions
on Unibet yet?

Quote

11-30-2012 , 04:39 PM

#1491

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by Blitzkrieg Piet

Any news on december promotions
on Unibet yet?

Nope! Weve been pressuring them for a week now but to no avail which is a shame.
We probably wont hear now before Monday

I would recommend either Ladbrokes for December as the value there for the gadgets has returned!

Once you add in the 30% Sign up Bonus and the 30% Rakeback Plus all their races...you are looking at about 75%+ in returns

95,000 ($9,500 Rake) **************** ASUS UX31E Ultrabook
55,000 ($5,500 Rake) **************** Apple iPhone 5 16GB
36,000 ($3,600 Rake) **************** Samsung Galaxy Tab 2 (10.1)
27,000 ($2,700 Rake) **************** Sony 3D Blu Ray Home Cinema System
6,500 ($650 Rake) ******************* Sony Dock clock radio for iPod / iPhone

Hope that helps...for December at least

Best wishes

Johnny

Quote

12-01-2012 , 07:39 PM

#1492

TheAsianPlayboy

old hand

Join Date: Oct 2012 Posts: 1,315

So I got my bonus issue fixed

But I don't think I'm currently getting rakeback on carbon. I'm getting VIP points. Can you briefly tell me which one is better? I assume VIP is only better if you're putting in a lot of volume.

I sent this msg to rtr support and haven't gotten a response yet. It's been ~ 24 hrs I think.

Quote

12-02-2012 , 07:28 AM

#1493

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by TheAsianPlayboy

So I got my bonus issue fixed

Hey TAP

Our support work Monday to Fridays only I'm afraid. I'm the mug who gets the 7 day shift

Yep Rakeback is better unless you are raking $2,500 a month or more

You can compare everything here

Best wishes

Johnny

Quote

12-03-2012 , 01:49 AM

#1494

Tyrannic

old hand

Join Date: Jul 2006 Posts: 1,896

Quote:

Originally Posted by RakeTheRake

Noted

I know we have considered in the past but it was vetoed for security reasons. We will revisit it.

Yep.

Quote

12-03-2012 , 05:40 AM

#1495

The Rainmaker

banned

Join Date: Nov 2012 Posts: 153

Why have RTR been ignoring my emails? I've been a player with them for 7-8 years

Quote

12-03-2012 , 06:00 AM

#1496

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by The Rainmaker

Why have RTR been ignoring my emails? I've been a player with them for 7-8 years

Easy now tiger - we still love you

You got a reply on Thursday regarding your issue (saying they would contact Will Hill) and the other emails you sent to us came in from 8pm onwards Friday night

Our team only work Monday-Friday (5/6pm) so they had left by the time you arrived

They will get back to you today

Hope that clears it up

Best wishes

Johnny

PS if you didnt get that email from Thursday please check spam/junk etc

Quote

12-03-2012 , 07:50 AM

#1497

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by Tyrannic

Yep.

OK it has now been added to the Development team's list. I won't lie though, it hasn't been marked as urgent, so it won't be done in 2012. But it is on the list

Best wishes

Johnny

Quote

12-04-2012 , 09:42 AM

#1498

rocky1210

grinder

Join Date: Jun 2008 Posts: 596

Quick question, on Betfair, if you are clearing a bonus, how does this affect points earned and will it have an impact on rtr promotions?

Also when is rb paid for grandfathered in players?

Thanks

Quote

12-04-2012 , 10:20 AM

#1499

RakeTheRake

RakeTheRake Representative

Join Date: Mar 2005 Posts: 5,484

Quote:

Originally Posted by rocky1210

Quick question, on Betfair, if you are clearing a bonus, how does this affect points earned and will it have an impact on rtr promotions?

Also when is rb paid for grandfathered in players?

Thanks

Hey Rocky

Rakeback payments are made on the 1st and 3rd Thursday of each month direct to your poker account

The bonus will not affect points earned or the promotion

Best wishes

Johnny

Quote

12-04-2012 , 02:59 PM

#1500

N3rDi

newbie

Join Date: May 2009 Posts: 22

Hi,

Just created my account and made a deposit in Carbon Poker, but when I was doing the deposit, it didn't accepted the bonus code "CARBONPK". But, I didn't mind 'cause the instructions on the site was "After depositing you'll need to claim your bonus. Open the poker client and click Promotions > Claim your Bonus in the top Menu bar. Enter 'CARBONPK' and click 'Claim Bonus'." and so I proceeded with my deposit and then I tried to claim my bonus as the instructions says, but it keeps saying that I'm not elegible for it and I just get a $112,50 general kind of bonus.

Can you help me?

Quote

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