Open Side Menu Go to the Top
Register
Annoying bug on full tilt! Annoying bug on full tilt!

03-09-2010 , 11:01 AM
Hello,

I'm a SNG player on Full Tilt and the 2 last days the same thing happened :

For no reason, the table of one of my sng doesn't open automatically!
I'm 8 tabling so I didn't see that before it was too late!
It's very annoying full tilt, do something about that please.
I just lost more than $300 because of this...
It's not a new bug, I already read someone complaining about that here.

I'm now paranoid, checking if every table has opened every 5 minutes, so annoying.

I'm not emailing your customer support about that cause you don't seem to have one.

Cheers and sorry for my english.
Annoying bug on full tilt! Quote
03-09-2010 , 11:03 AM
this has happened to me on Stars before
Annoying bug on full tilt! Quote
03-09-2010 , 11:06 AM
Yeah but stars would send the money back , right?
Annoying bug on full tilt! Quote
03-09-2010 , 12:02 PM
This has just started happening to me, 3 time in last 2 days once each session. Nothing in my setup has changed and have managed 50k sngs without this happening before.

I run HEM and the hand histories for these phantom sngs never appear in the program, only that I registered in one, so I can only assume the sng table doesn't even open as opposed to being minimized or whatever. I also use tableninja which I run to auto close the sng lobby so I don't know the sng ever even existed. I multi table 12 at a time and have my tables tiled so I can easily see how many are open etc. So when I see only 11 are open, I reg in what I think is a 12th only to watch the table open into the 13th table position (in my saved layout).

I wonder if this bug has something to do with the new update where you fixed some error with the mtt tables not closing properly when moved.
Please help it's costing me buy-ins.
Annoying bug on full tilt! Quote
03-09-2010 , 12:31 PM
same thing has happened to me, 3 different times this month all during sessions. but obv FTP is ****ing ******ed and blames it on me. asked them to refund the buyins yesterday and got this ridiculous response:

Quote:
Thank you for contacting Full Tilt Poker Support.

We have reviewed your account and see you experienced connectivity issues while playing on our site.

We understand situations like these are frustrating. However, we have determined our servers were fully operational at the time of your disconnection, and we cannot make adjustments because of Internet conditions beyond our control.

As you already received your one-time good will credit for connectivity issues on October 21st 2009, we are unable to reimburse you for this situation.

Before you connect to our software, your internet connection travels through 5 to 30 different third party servers, none of which are owned by Full Tilt Poker. If any of those servers are experiencing technical difficulties, your connection to our servers will be affected. When you sit at a table or tournament, you accept the potential risks playing in an online card room, and we are unable to assume responsibility for external connectivity issues.

If you constantly have connection problems, please let us know and we will assist you with any technical issues.

We appreciate your understanding, and if you have any questions or concerns, please feel free to contact us at any time.

Regards,

Matteo
Full Tilt Poker Support
no full tilt, it's not a connectivity issue. fix the damn bug..it's costing your highest raking players money.
Annoying bug on full tilt! Quote
03-09-2010 , 12:44 PM
Quote:
Originally Posted by nitur1984
Yeah but stars would send the money back , right?
well actually the times it did happen, I noticed and opened in manually. ive never trusted and I always check. it sux when u got 15 tables up.
Annoying bug on full tilt! Quote
03-09-2010 , 01:45 PM
I'm always 8-tabling and haven't seen this...

What game types ye playing? I generally do NL Holdem FR non-turbo SnGs...
Annoying bug on full tilt! Quote
03-09-2010 , 01:47 PM
superturbos.

That did not happen to me neither until recently (or maybe I haven't seen it!)
Annoying bug on full tilt! Quote
03-09-2010 , 02:23 PM
Just happened to me again during my last session (superturbos) but I was lucky and for whatever reason tableninja didn't close the sng lobby and I was able to click "take my seat" and play the sng as normal.
Annoying bug on full tilt! Quote
03-09-2010 , 02:36 PM
i don't know if it's ever happened to me.

but it's something i always worry about. there have a been a few times when a new game starts, the lobby opens, but i don't see the new table. sometimes the table pops up like 4 seconds later. other times i find the table behind another one. both of these are rare, but they happen occasionally.

so how did you even discover that it had happened to you?

the other poster said "I run HEM and the hand histories for these phantom sngs never appear" i am not sure exactly what he means. i guess he gets a summary.txt for that tournament, but no HH. i don't think i would notice something like that.

when you register for a new game, do you close the lobby or minimize it (during the time you are waiting the SNG to fill up and begin)? my habit is to close the lobby, so that when the SNG fills, the lobby then pops up along with the new table. then i close the lobby. i do it this way to avoid having a million lobbies open and minimized, because that makes it harder to get to my main lobby on the task bar.
Annoying bug on full tilt! Quote
03-09-2010 , 02:42 PM
Quote:
Originally Posted by nitur1984
superturbos.

That did not happen to me neither until recently (or maybe I haven't seen it!)
over 10k games it hadn't happened to me once. sharkscope and HEM both reported the exact same number of games until recently..march 4th was the first day it happened to me so it appears that this bug was introduced in the latest update.

granted it has only happened 3 times (so far), but 3 times in a span of 5 days and like 600 games is certainly more than coincidence and "internet connectivity issues" when (a) it hadn't happened for 10k games (b) it happened when i'm in the middle of sessions and other games opened up just fine and (c) it has happened 3 of my last 4 sessions since the update--i took sunday off and it didn't happen saturday.

as a temporary workaround, for anyone that uses TableNinjaFT, i'm assuming that unchecking the 'close tournament lobby when tournament opens' box on the 'opening/closing' tab of TNFT to make sure all your lobbies are popping up should work.

but hey..the good news is that they responded to my e-mail within 24 hrs! w00t for customer service improvements

Last edited by GoldnEagl; 03-09-2010 at 02:53 PM.
Annoying bug on full tilt! Quote
03-09-2010 , 02:44 PM
I play a lot of super turbos but only 4 at a time and it has never happened to me. Maybe it has to do with playing so many tables at once?
Annoying bug on full tilt! Quote
03-09-2010 , 02:57 PM
Quote:
Originally Posted by anteatereater
the other poster said "I run HEM and the hand histories for these phantom sngs never appear" i am not sure exactly what he means. i guess he gets a summary.txt for that tournament, but no HH. i don't think i would notice something like that.
Yes exactly that, in HEM the sng produces a summary but no hand histories for it. It shows up as incomplete in the data view of the tourny tab in HEM so it is clear something went wrong.
Annoying bug on full tilt! Quote
03-09-2010 , 02:57 PM
i remmeber thre times it happened to me on stars was during peak hours and when I had a ****load of tables. Actually I tihnk twice it was the $11 250K on Sunday.

probably has to do with server issues on their end.

a few times the touyrny has popped up like 5 minutes alte and its a few hands into it already.
Annoying bug on full tilt! Quote
03-09-2010 , 03:41 PM
Quote:
Originally Posted by Redeye00
Yes exactly that, in HEM the sng produces a summary but no hand histories for it. It shows up as incomplete in the data view of the tourny tab in HEM so it is clear something went wrong.
the only way i found out i was missing games was when i checked sharkscope and saw the number of games was higher than HEM reported.

HEM said all games were complete because i have TNFT auto-close the lobby when the table pops up. since the table never opened, FTP never saved a summary because the lobby was closed before the tournament actually started.
Annoying bug on full tilt! Quote
03-09-2010 , 04:08 PM
Ive had this happen while playing hu superturbos on full tilt. Really annoying the couple times i havent caught it, missing a couple hands really hurts.
Annoying bug on full tilt! Quote
03-10-2010 , 01:59 AM
Has happened to me a couple of times too. I sign up for a HU sng and when the player joins it doesnt automatically open the table and i have to catch it in the tourney lobby and open it from there.
edit: no connectivity issues at all and only playing one hu sng at a time. I was playing both turbos and super turbos so cant recall if it was one specifically.
Annoying bug on full tilt! Quote
03-10-2010 , 10:42 AM
i emailed them back and sent them this thread and at least they credited me my lost buyins, but they still claim it is connection issues. hopefully they're at least aware it's an issue now.
Annoying bug on full tilt! Quote
03-10-2010 , 02:22 PM
Quote:
Originally Posted by GoldnEagl
i emailed them back and sent them this thread and at least they credited me my lost buyins, but they still claim it is connection issues. hopefully they're at least aware it's an issue now.
They always claim it's connection issues. When they had their major update back in July the client just kept crashing but I could still browse the web. They sent me the exact same mail you posted.
Annoying bug on full tilt! Quote
03-13-2010 , 05:17 PM
I was wondering why HEM would have a couple of unfinished games for me, now I think I know why :[
Annoying bug on full tilt! Quote
03-15-2010 , 01:13 PM
Yes, lastonetowin, that's how I noticed it too!

by the way, that just happened to me again!
This time I'm emailing them about it to ask my money back (each time it's $169 lost...)
I'll tell you their answer.
Annoying bug on full tilt! Quote
03-15-2010 , 01:20 PM
Ive had this happen with a superturbo matrix. After emailing ftp and then then emailing them w/e information they asked for after they responded, they issued me a refund after they confirmed that i was telling the truth.
Annoying bug on full tilt! Quote
03-15-2010 , 02:18 PM
I'm pretty sure I don't agree with anyone in this thread about anything
Annoying bug on full tilt! Quote
03-15-2010 , 05:59 PM
I suspect that this has been happening to me too. I use TNFT and HEM also and I've noticed several times after or during a session that a sng lobby has filled up but not closed, usually I'm out of said tourney by the time I see it. Also I could have sworn that I had a full # of games open but one is missing. I assumed it was a bug with table ninja not closing it properly or something to do with the way I sometimes join a new game at the end of game dialog and it opens a newly filled sng instead of one I can register to (I really hate this bug too btw >_<).

I also play super turbos and judging by the posts ITT I'm probably owed something (at least an explanation but preferably my buyins). Any idea how I could accurately find out which or how many games I've missed?

Maybe I'm crazy, but if several of the highest volume regs are experiencing this, I probably am too.

Edit: By that I mean I've played with several of these guys a fair amount (SN rhymes with tomatofarmer)

Last edited by TGhost; 03-15-2010 at 06:11 PM.
Annoying bug on full tilt! Quote
03-16-2010 , 01:06 PM
Hi,

They said I need to reinstall full tilt software.
There are probably no links between that and the bug so it would be useless but I'll still do it.

Of course they say nothing about sending me my buy ins back... The problem would come from me (lol).
They said nothing about this thread too (I sent the link in each email)

If PS create "normal structure" superturbo, I insta-go there...

I gave FT around $100K of rake and they don't want to give me back $169 because their software bugged?

How cheap is that, seriously... They're a joke.
Annoying bug on full tilt! Quote

      
m