two accounts are not in the same household fyi

one is in malta, one is in CR, no risk at multiaccounting

Thanks for this very helpful, and I have contacted 888 rep on here, just awaiting reply

they suck.

Well, at least you got the dollars back, that's the important thing. I think 888 has the best software out of all the non-criminal sites and from my experience the easiest games.

All poker companies that use automated systems to rootout and flag suspicios activty lack the warth and the human touch and excellent customer service that I deliver! And might I add, they ruin lives.

This seems to be the story in online poker these days.

I hope 888 don't freeze my $3.42, otherwise I'll take them to court!!

Update: still banned for life for doing nothing, have heard of no progress since posted this

888s customer support is a complete joke, they randomly blocked my account once for no reason and it took me 2 months of emails to get it back so i could cash out and never play there again.

also blocked for sending them an email after tilting off my roll cause im a degen rofl

Is "08/12/2011" a misprint -- if not, why is this whole thing being played out now? ???

*

Edit/MH: 08/12/2011 means 12/08/2011 in your language.

I'm guessing the chain of events went something like this:
Someone transferred you some money, but their account wasn't debited. You degenned the "phantom cash" away, or tried to withdraw it. 888 decided the only way to solve the problem was to close your account.

Something very similar to this was reported about a week ago. A fault at 888's end led to a player getting free money. Since the player lost most of the money at the tables - or cashed out - 888 ended up out of pocket. Although the mistake was theirs, they won't allow you to profit from it. This is the same policy that banks use in regard to ATMs. If an ATM started pumping out free money, you can't just take it and spend it. You are supposed to report the malfunction. Anyone that doesn't is treated as a criminal, guilty of theft. Hope this helps.

If your experience is what it is... Would you want to be able to play there anyway? Get on Stars, standard better maybe but make VPPs to supernova and ship $$$$s in rakeback shouldn't be too hard at your stakes and be thankful that you (or your friend) lost nothing.

Emm. Not sure why I would be a shill for 888. Speaking of my dealings with them. Havn't played poker there for more than 2 years, but in all my time playing there I never had one issue. They're also held in pretty high regard in most online gaming communities (other than casino affiliates who had complaints over webspam).

Perhaps Day/Month/Year format.

+1

that means dec 8th, 2011

Incorrect, after the attempted transfer, I never logged on my account and still have not logged on since.

I once made a jackpot at an ATM in London. It was giving the double of the money I wanted a registering half the money it gave. I was never charged for the extra money ...

I never even knew this happened, I still dont know that this happened, lol i never logged on my account after this occurred, look if it was a .000000000000000001 % chance I did something wrong Id side a bit more w them, but I didnt take action positive or negative so them banning me is just absolutely absurd

u said u could only deposit a few hundred $
so who cares, go play else where...let your friend deal with the 39.96k balance...

888 is always good at communicating so somethings suss on your end.
there grammar in the emails you wrote seems a bit odd also.

Well im not a prideful person or a "my dick is bigger" or anything, this is all honest. I couldnt eventually get more on, it was a moneybookers issue bc i just had opened it. Believe what u want to believe, this is my experience its all true. I do not trust this site to be safe. Even if the reason is they are idiots and it is not cruel intentions, money is not safe on there if they make such big mistakes so im moving on from this website