support@pokerstars.com
12:20 PM (3 hours ago)
to me
Hello Jesse,
Thank you for your further email. We understand your frustration with this situation and we will do our best to address your concerns.
As stated previously, we permit heads-up displays (HUDs) to alter the colour of an individual statistic based on a *maximum* of two different thresholds. As with the previous example, a HUD may show a VPIP statistic in red if it is less than 20%, white if it is between 20%-30% and green if it is greater than 30%. So ten colours would imply that far more than two thresholds are used, and hence would now be prohibited as we do not wish for the data to be displayed in a manner that provides too much guidance to the end-user on the appropriate action to take in a given situation.
We do understand that you still must "figure out a situation" for yourself so to speak, however, one must appreciate the larger topic at hand and the debate of HUDs and third party tools used during game play in general. There are other sites who have taken measures to ban HUD use and statistical data of any kind altogether, and yet others that have not implemented any sort of rule or guideline on using or enforcing use of any type of third party tool. At this point in time, we have decided to strike a balance between these two extremes. We wish for players playing multiple tables and in high volume to consider actions with the aid of tools with information accrued only through their own game play, but we still believe that additional measures must be implemented in order to regulate such tools as described above.
We believe that allowing HUDs to set too many colour thresholds for individual statistics can create many situations that provide too much guidance, particularly when used in conjunction with other features and tools that remain permitted. Regardless of whether the colours are user defined, the HUD would be providing more guidance than we are comfortable with. To draw an analogy, albeit an extreme one, we prohibit automated bot programs from playing even though the strategy is defined and updated by the bot developer or operator.
I trust that this helps clarify our position. If you have any other questions or concerns, please let us know. Best of luck at the tables!
Regards,
Alex
PokerStars Game Integrity
my response:
i havent spent the past couple years in some lab cooking up an AI to make my decisions
for me. i've spent them developing a HUD and learning how to use it effectively and efficiently. i've never used a single ****ing one of whatever these tools you're talking about are. don't even know what they are. table ninja ? note caddy ? odds oracle ? i've literally never used a single one of them and never will. the only thing that has changed about my game over time is I HAVE IMPROVED, and one of the main reasons for that is streamlining and customising my HUD, and the color thresholds are an extremely important aspect of that. NOW YOU'RE MAKING ME FEEL LIKE I'M A CHEAT. like i'm somehow doing something wrong by improving my game. there is NOTHING automated about a single decision i have made over however many hundreds of thousands of hands i've played on your site. every single decision has been made by ME.
your argument is akin to saying that because terrorists sometimes get on public transport, you're going to stop everyone from catching a bus. making loyal customers feel like they are cheats is a disgusting attitude. on my first warning i will withdraw my remaining funds and go find a site where i am made mo feel welcome instead of made to feel like a cheat.
best of luck killing online poker !
regards,
Jesse