Hey pokerstars! You're doing it wrong.
I wrote a long message in customer support but it didn't go through for some reason so I'll just summarize my thoughts here.
- I'm a recreational player with 60k VPP this year
- You guys are liars, your PR is horrible, the message you are giving out is horrible
- Your policies are stupid and will lose you business in the longrun
- Getting rid of rakeback at highstakes is stupid. If you do that at least reduce rake paid to compensate?! Enjoy your trickle down effect where it will become much harder to move up stakes (which are already tough enough to beat).
- Marketing more and including spin n gos etc, to get more recreationals is all fine and dandy, but getting new deposits only lasts a short time period. What you need is to keep those new depositers so they redeposit and keep playing on your site. What you are doing is only getting depositors fast, but they will lose money faster and hence quit playing on your site faster.
- Getting rid of SNE is fine, but doing it in the way you did is unethical. The players who grinded SNE deserve the full rewards next year and be given at least an extra year to prepare for the changes. And there should be some sort of upside?! Giving 30c extra to chromestar is not an upside, spread out rakeback more evenly amongst the different VIP levels perhaps?! Some people say that you will use this extra money you gain from your robbery for extra marketing and/or extra million dollar promotions or whatever. Well so far, every year your promotions have gotten worse and worse, for example, there's not even a micromillions this year and your prizes for this December are much worse than last year too.
- You want to get rid of the masstablers? That's fine and good for the ecosystem, but you're doing it in the wrong way. There's many other ways to do this that are much more effective, such as simply limiting the number of tables an account can play.
- Your highstakes games will stop running as often (or perhaps completely), this attracts many recreational players such as myself. Could you explain your thought process behind completely removing rakeback from 5/10+?
- Poker may or may not be gambling, that is another discussion. But most poker players aren't complete idiots and realize that there is an element of skill involved in poker. Even us recreational players want the hope of winning and moving up stakes. Thanks for killing the dream *******s.
- You lied to us and fail to communicate to us throughout the year. Your message is wrong. You say you want to help recreational players and that's great, but really where is the upside? I do not see any. All your market research and business analysis may be top notch, but clearly your new management does not know the intricate details of the poker ecology. If you do not listen to the professional poker players here who have been complaining then you WILL lose out on your business. There is no doubt that people will move from your site, and you will lose hold of your marketshare. You may believe you have monopoly power at the moment, but if you go through with these ridiculous changes you will lose out on that monopoly power and other sites will grow and take the opportunity to compete with you.
Sincerely,
a pissed off recreational player who thinks you're killing your own site.
edit: I know everything I said has already been mentioned multiple times, but maybe just letting them know how I feel could make a small difference.
edit 2: This isn't just us poker players complaining. It seems all your shareholders realize how horrible your decision is. Pokerstars is the name that made you Amaya, and you are going to kill it, this is reflected by your shareprice collapse since your lies have been unveiled.
Amaya you acquired a respectable company and poker players hoped you would improve it. Everybody was optimistic at first. Now everybody is pessimistic, not only poker players, but your own shareholders.
Last edited by Xptboy; 11-28-2015 at 11:54 AM.