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I am guessing the floor staff was hoping for a chop, so they weren't there with racks to help him. While being slightly humorous, what is the floor staff doing that they can't make sure players get to the final table?
I don;t know the specifics of this casino, but I have been in plenty of places where the floorstaff is busy because they are understaffed and the way players go to the final table is that a dealer says Hey everybody go to table 6 and draw a seat there ....
And yes ideally the floor would come over with racks and give proper instructions and walk with the players .... but since the floorman is the cashier, chip runner, list attendant and guy who has to track down the cocktail waitress and tournament director .... some of those tasks are going to get short shrift.