By having them do up-downs for a few pushes, the early starting FT dealer for in 8 hours. He also made $300. I wish i was treated that unfairly.

If payroll was a concern, our FT dealers routinely get OT that our part timers could never dream of getting.



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Rooms with healthy games have healthy EO lists. Lazy dealer thinks, "Meh, I don't feel like working today. I'll EO today, there will be plenty of work for me tomorrow."

Rooms where you're constantly up-down or forced out have no EO lists. Can't afford to EO today, if you might get forced out tomorrow (or almost as bad, spend half your shift in the break room).

Sometimes I think management loses sight of the fact that the reason most of us have the job is to make money. When speaking with management I frequently find i have to remind them of this.

Generally when I see a situation like described .... if it is a repetitive issue its caused by poor scheduling. Management gets focused on the what to do about the situation (who should we force out or should we do updowns) when they should be reexamining how they schedule staff.

I'd probably have given the early dealer an involuntary EOB and sent him home with his hours and gone with a two table string. Assuming there are no other dealers on the schedule for that day, you cannot really send the PT dealer home until you are at 1 game so that he or she is there to keep the two ball pushing through.

This is true but I've worked in a room where if you didn't have a double-break at some point it was a good night, and plenty of dealers still signed EO because "There's no money to be made here" and then as the left they would complain about struggling to pay rent/etc...

That option was off the table as per the shift manager and the dealer was so adamant about staying when given the choice of going home or taking a break and doing one last table, even though he already worked over 7 hours, he chose to stay.



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Re: EO list

Is funny. In our room there at only a handful of dealers and only a handful of them are full time.

About half the fulltime dealers love hitting the EO and the other half will kick and scream over the tiniest hint that they might somehow work once less table than they feel they deserve.

Is the same with the part timers actually; a few hit the EO constantly while the remainder of us have to scratch and claw for every down we get.

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I go up to the podium and see that the brush is on break, his stand-in is just keeping things afloat until he's back. We have a 2-hour phone-in policy, and upper management wants us to crack down on it. When you expire, you expire, I don't care if you called and said you're five minutes away. Brush, however, will often say "okay, you have five more minutes..."

Always Grump Player (AGP) is here, showing his phone record to the stand-in brush. Basically he had called while in the parking lot (according to him), and the brush didn't pass on the information. So I let him in and also inform him that our managers are tightening up our policy, and that next time he might not get so lucky.

He, of course, is not happy with this.

AGP: "I was parking my car. What am I supposed to do, let it idle and run in?"

Me: "Well, just try to get here a little sooner, just so you don't lose your place in line."

AGP: "I couldn't find a parking spot! I was here on time!"

Me: "Next time you can either leave your house a little sooner, or call in a little later."

AGP: "But there was no parking!"

Me: "We have a large parking garage directly next to the surface lot, which opens into the main lobby."

AGP: "But what if there's traffic?"

Me: "Google maps generally offers good information to help you plan your trip."

AGP: "The customer service here sucks!"

This is the same guy who, at my previous location, said he was best buds with one of the floor managers and was going to get me fired because I always gave him bad cards.

I mean, you're obviously patronizing him to agitate him. The correct response is "Hey, I'm doing you a favor by letting you slide and was just giving you a heads up that if it happens again, someone may not honor it. I'm looking out for you, man." Kill them with kindness, not passive aggression lol. (on a side note, **** that guy).

Get on their side. Make the customer feel like you agree with them and that you are just trying to help them.

And yes, kill them with kindness

He was being kind .... he let it slide. The guy is an idiot. Nothing you can say will make him understand. And 2 hours for a call in is already ridiculous. So walk away and hope that the manager cracks down and the guy loses his place in line next time.

Unfortunately for some us the majority of our shifts are up-downs for 8 hours

2 hours for call-ins? Wow thats insane. Ours is 1 hour and that is a lot IMO.
This would be my version of the same story with this problem child...

AGP: "I was parking my car. What am I supposed to do, let it idle and run in?"

Me: "Well, just try to get here a little sooner, just so you don't lose your place in line."

AGP: "I couldn't find a parking spot! I was here on time!"

Me: "Next time you can either leave your house a little sooner, or call in a little later."

AGP: "But there was no parking!"

Me: "Look, I put you back on the list where you were and I'm just warning you to be more careful next time so there isn't a problem so relax."

AGP: "But what if there's traffic?"

Me: "Ok, you just earned a spot at the bottom of the list."

AGP: "I want to see your manager!"

Me: "I'm sure he will be glad to explain our call in policy to you, hold on."

About six times a day every day I have to keep myself from saying "have you considered acting like an adult?"

Haha, I should try saying that.

But y'all was right, I was being a bit patronizing. I had barely walked in the door and had this guy whining at the stand-in brush. Plus I don't like him.

I once had a floorman come to the table and tell the players "This is an adult establishment .... If any of you aren't adults please leave now."

I think this should be posted as a sign on the wall.

Things you overhear at the $2-4 LHE table: an earnest, in-depth dissection of the EV of whether or not to bet the $.50 chip at the BJ table.

I hope they concluded that doing so is worth about $1 per hour.

Walking to the breakroom the other day I hear a table games dealer complaining "I had 5 poker players at my table."


How do you think I feel?

Dead inside?

That was a rhetorical question sir.

My response: "So you had five players who always tipped when they won? Lucky you!"

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This made me think about the last time I played Blackjack...


How do you keep from hitting when you want to "check"? Frustrating to accidentally hit on 15 or 16 when you don't want to.

Dealing £1/£2. Seat 1 has a stack, and keeps coming back over from roulette to put his winnings onto it. Finally sits to play poker (first time on my down, I think he is a new player tp the game):

'Would you like to post sir, will be £2'

'yes' *posts*... 'Wait, I dont need to I was playing earlier!'

'OK Sir, it will be £3 to post please for the missed blinds!'