Hopefully, they can find a way to help me. I had no malicious intent, it was simply for the fact my job made me delete FB and I wanted to keep playing, so I created a new account. Obviously I messed up by not reading the terms, but they have the technology to see IP addresses and log in info and all of that. They will see I have done nothing wrong, if they actually look into this for me. I'm afraid for $6k they might just ignore this. If it was $200, they'd probably give it right back to me.

And nor should they. I can't see a downside to letting someone who is only losing money to multi-account and keep on depositing. Plus none of them are going to request a withdraw either, since there is nothing there to take out. And that is when I bet they start checking into multiple accounts is on the withdraw request.

Again, I can see their side, and I can hear you too. If your story is true (and I am not saying it isn't) I am sure Global will come along side and make sure the situation gets fixed.

I will keep you updated. My story is 100% accurate and I invite GP to look into my play as well as the two accounts. The original FB account has not been funded since the day the second account has been established. They have never been logged in at the same time and there has never been suspicious activity. I really hope they do come along and help get this fixed. I understand not reading through the terms was a mistake, but I am being very truthful when I say I did nothing wrong and just want to receive my cashout. Once I receive the $6,000 + the $100 I deposited this morning, I will gladly continue playing on this site.

tonebone;

Send a PM to GlobalPokerCSadmin. You have the required amount of posts (>5). Keep the civil tone in your discussion.

Thank you, I will do this. I have been doing my best to stay calm/civil. Not the best start to the week to wake up hearing they denied your 6k withdraw. I will PM them now.

Yeah I get where you're coming from. Mistake on your part though and per their TOC they have the ability to confiscate your funds for multi-accounting. Sucks, but rules are the rules and there are plenty of players who would like to be able to create a new account such as myself. Doesn't seem malicious on your part though.

I understand their rules, and I saw earlier they go on a case by case basis according to their support admin. Hoping they look into this and realize this was not an attempt to do anything wrong. It was the exact opposite, I just wanted to keep playing but my job made me delete FB, and therefore losing my GP account. I stupidly just opened a new one thinking it was fine. Deposited at least 10-15 times before finally winning.

In the end, I hope they see this thread/emails/private message and can see this was a mistake and not pre-meditated. I will gladly remain a client of theirs and continue playing if there is a way to get this done.

tbone, man.

So first this is not a "bad business model" to prevent any multi-accouting. It's a good business model. You closing your FB account doesn't mean you can never play again, but what you should have done is emailed their support, explained the situation, and asked for the account to be converted over to your personal email, or closed by them so you could then make a new account tied to your email. Then you are all above board.

Second, this all happened this morning and you say "I no longer can reach the support team". What did you give them, 5 minutes to reply? I understand you're on edge with 6K in the wind here but you must allow at least 24 hours to get a response (it should be quicker, but clearly you didn't wait nearly long enough before determining they aren't going to respond).

Third, it is a tiresome logic fail that GP doesn't flag accounts when I deposit but as soon as I withdraw they do! Carrying with it the implication they are doing something shady or don't want to pay out. Although we don't have intimate knowledge of their workflow, I would imagine they have a reasonably large volume of deposits ranging from small amounts like $10 up to whatever... possibly several in the same day from the same player. If they were to try and do an account review of every single one, they would have to triple the rake to cover the security staff. Additionally, it would require some level of initial freeze on the deposit so you can't play on it prior to their review. Now THAT would truly be a back breaker of a business model. Who the hell wants to deposit and wait? No one. We all want to deposit and play as quick as possible. A minute or two delay would feel like a long time, imagine every deposit waiting hours to be released for action. Crazy. But withdraws on the other hand, all go through a security look to protect you, the players, from having your money stolen. It's a good and proper buisiness model.

ALL THAT BEING SAID, your situation does sound innocent enough and if your story holds water, I expect that global will not only release your funds, but allow you to continue to play going forward. Just give them some time to get it sorted brother.

In hindsight, I should've emailed about the new account, but then again, I didn't completely read the the TOC, which was a mistake. You're right, I need to give it more time, but as you said, having 6k in the wind is not ideal either. I will try my best to be patient and update when I hear something back. I hope you are right with them getting this sorted out. If they do indeed do the research, they will find I was not doing anything to cheat or anything like that.

Cassi (Global Poker)
Oct 24, 10:20 AM AWST
Dear Anthony,

Thank you for contacting Global Poker Customer Service Support.

As a one time courtesy and as a valued player of Global Poker we reactivate your account under "iNeverWin14", however we deactivate your account under "Tonebone14". Please refrain from creating duplicate account as it violates our terms of use #4 "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion." Moving forward for security reason, please contact using your email address registered with your Global Poker account.

Should you have any questions, please contact customer service at [email protected].
Best Regards,
Cassi



That is the latest email I received. "iNeverWin14" is the account I won money on, and Tonebone14 was my FB account that I never used anymore. I logged on to "play poker" section in my iNeverWin14 account and it wont let me log in to play. I then went to cashout, and it said $6,100 was in there. I requested the $6,000 cashout and received an email saying they received it and should be processed within 5 days. I pray this is accurate and will let you know the outcome. Thank you all for the input and help. I am not typically a high gambler, so $6,000 is a lot of money. Either way, I appreciate the help and if everything goes smoothly I will be back on GP playing as soon as they unlock the poker play section for me.

That all seems like a pretty good solution to me, and of course let us know the outcome. I second what the others have said here and appreciate your civil tone thus far in the conversation. I wish many others understand the honey better than vinegar ideal.

Thank you, as much as this is a big deal to me, I was trying to stay civil instead of freaking out yelling at them, especially when the mistake was on my part. I am happy it seems they are realizing that all this was a mistake too. I will update you guys when I have a concrete answer.

I wouldn't worry if they put all the money in your account. Lesson learned and seems like a fair solution

Lesson learned 100%.

The money is back in the account but it wont log me in when I click on "play poker", which has be still a bit nervous and not getting my hopes up yet. I went to cash out and this is what I received....


Hello Anthony,
Congratulations on your Cash Out request!
Here are your Cash Out request details:
Username: iNeverWin14
Email: XXXXXXXXXX
Country: United States
Value: $6000
We are now in the process of reviewing your request, and expect that your cash out request will be processed within the next 5 days. A confirmation email will be sent once your request has been processed.
If you have any questions, please contact Customer Service Team at [email protected]
We thank you for playing at Global Poker!
Regards
Global Poker Customer Service

You're in a bit of a pickle.

A lot of people can not login. Check out this thread:

https://forumserver.twoplustwo.com/2...dvise-1693331/

The fix to login is to create a new account. That may be a little testy for you.

You should e-mail CS explain your unique situation. Don't create a new account until they give you the OK.

It just let me log in.

My cash out has been approved and my account unlocked with the $100 I deposited yesterday in there!!

Thank you all again for the info and help, and thank you GP for doing your research and seeing it was a simple mistake and fixing the mistake for me. Much appreciated.

Glad to hear that it all worked out!

As an aside, given the murky legal situation of online poker in the U.S., I would strongly recommend not having any money on a poker site that would be a hardship if you lost it.

I have no reason to believe that Global isn't on the up-and-up, but if they suddenly shut down tomorrow, I don't have so much money on Global that I would lose even five minutes of sleep over it. (Okay, I might lose a half hour of sleep, but you get the idea.)

I agree. I won the 6k and was done playing by 7am on Sunday morning. I had requested the withdrawal at 7:20am. I wouldnt leave that much sitting there. Re-deposit 100 and see if I can do it again lol.

I think Global is going to be just fine legally. But that topic can be for a different thread.

With that said, I whole-heartily agree, and have said on many occasions in these forums that having any amount of money in any investment that causes heartburn is unwise. But that is more of a smart money management philosophy for life in general.

this is a great decision I think. even taking (a portion of?) his money and allowing him to start playing again would have been fair. thanks for another positive contribution to the poker community!

Hey guys,

I am actually in a similar situation as the OP was. When I first started playing Global Poker I didn't read the Terms and Conditions and until today had no idea you couldn't open multiple accounts. So like the OP, I blew through the $2 on a couple accounts before depositing money on a single account a couple months ago and going from there. Since then I've deposited money into that account four different times and have since built up my roll to $150. I've also only been playing on this account and have never again logged into the other ones. I never even thought about trying to cheat/collude with several different accounts or try to transfer money from one to another.

Today I decided to cash out $50 and leave the rest to continue playing with but as I was looking online about the cashout process I stumbled across this thread. So thinking I might run into some issues with the verification process, I emailed them preemptively about the situation and hopefully everything will be OK.

I now realize I made a mistake and why having multiple accounts can be really bad for the site. I've never played online poker before this and this will be my lesson not to do it again. But I wanted to say I really love playing on Global Poker and hope they take a look at my case before banning me!! I'll let you guys know what they say.

[QUOTE=cdp30;53337759]Hey guys,

" I blew through the $2 on a couple accounts"

I would bet you all the money that you stole from Global ($2 at a time) that you opened way more than "a couple" (2) accounts.

I am having the same issue. Attempted to cash out and am being told that multiple accounts were opened using with my info or ip address which I am unaware of and my account is blocked with over $1000 that I attempted to cash out and I have never played/deposited on another account nor did I funnel money or anything fraudulent for that matter...HELLLLLLP!!!!!!!

Please help. I am having the same issue @globalpokercsadmin. I have only deposited and played on one account which is "BetterThanYou" which is linked to my fb account. I have deposited and played quite a bit so I'd have nothing to gain be attempting to defraud your system just to receive a $2 bonus

Upon further review, I now realize what happened. My fb acct and PayPal acct have different email addresses attached to them. I signed up through Facebook and the next day, without thinking, I used my PayPal email, not realizing I was starting a new account. That was the only time I used that acct and any subsequent activity has been on my original account. I never even thought about it again until today when my acct got blocked after cash out request. I have been a consistent player for the better part of a year on ONE ACCOUNT and all records will indicate such. This matter needs immediate attention I'd love to continue patronizing the site.