Quote:
Originally Posted by number1pigeon
Is this what U.S. players just have to deal with now?
I initiated a cash out from Global for $819.82 two months ago and they still haven't paid me. Not only that, but I have opened endless support tickets, fired emails, even tweeted at them, and all I get is an auto-responder email "your case has been escalated to yada yada and you will hear from us within 5 working days." I have not heard from a SINGLE person in two months and I feel like I am going crazy. My patience is gone and I don't understand why they would put a customer thru such an ordeal if everything was running as smoothly as their promotional emails and twitter campaigns seem to indicate. I am having PTSD flashbacks of Full Tilt and anyone who went thru that knows how terrible it feels. Do they HAVE the money? Are they so disorganized that they keep losing the cash out information? The transaction ID is 354255 in case any Global reps see this and want to know. This is a lot of money for me, and they are not even responding with a real person and I have no faith that they will pay me out.
Is anyone else getting paid by Global?
What the hell is going on?
I want to reiterate that I have received NO information about my money or even one reply from someone other than an auto-responder in two months of waiting and diligently contacting them multiple times per week.
My screen name on there is GeniusMode.
I just want this to be done with once and for all is it too much to ask to receive my cashout within TWO MONTHS of initiating it with a site? Please if anyone knows what I should do or has any suggestions I would so greatly appreciate it as I am deeeep in the hopelessness at this point.
Zillions of posts in the cashout thread from people getting paid, so that premise is false.
There have been a handful of people that have had issues, for various reasons, both theirs and GP/WP.
You have the tracking number. Go to your branch and ask to speak to the manager. He can call the wireroom and find out what happened. An ACH can get returned for various reasons, like they sent it to Joe Smith but account title is Joseph Smith.
The wireroom will be able to tell them what happened. The reality is, some minor error occurred that caused your bank to return it. WP will collect all the ACH payments that day, batch them, and send them to the specific banks for further credit. When it is returned from a batch, they can spend time in the ether. They are all traceable, so it is a matter of getting to the right party. It is highly possible that your account at GP is showing they sent it out and your bank not showing a credit based on what you've said.
The issue is the CS schmoes at GP do not have bank access most likely and cannot see it either and will just give you the blah blah blah spiel.
Speak with your branch manager and then let me know what they say. I can tell you who/where to go next once you have that info.
The money did not disappear and you will get it, but you need to find out the details soon. An ACH is considered final after 90 days. That means if you send one to the wrong account somehow, you cannot have it corrected after that period ends. You still have 30 days and that is plenty of time. Someone around this time last year was down to 6 days and they got it fixed in 48 hours.
Let me know when you hear back.