I was sent an email that said that I needed to play 100 flops in $weeps cash games between 00:01ET Friday and 23:59ET Sunday.
I then see the lobby for the tourney, that says the same time frame but 150 flops
In my counter list, there wasn't one specifically for this game, but I played all of my hands on Sunday, between 4pm, when the counter for the Bonanza reset and my last hand was at 7:32pm. The first pic shows my 152 flops after the Bonanza counter reset at 4pm and the second pic are my last hands from my hand history, so I ended playing at 7:32pm, which is well before the deadline.
I sent multiple e-mails to support to no avail, and they stated that I didn't meet the requirement as I played on Sunday (which it's stated both in the lobby and the e-mail that Sunday play was allowed.. and also I know that it had to be allowed, as a friend of mine also played ALL of his hands on Sunday and he DID get the ticket).
Here's the reply I got from support: Please be guided that once you meet the requirements of 150 Flops in Ring games between Friday 00:01 ET and Sunday 00:01, the ticket would be issued to your account automatically every Tuesday.
So.... since others only played the required hands on Sunday, why did they get one and I didn't, as I clearly met the requirements per the e-mail and the game lobby.
Screen name: Hoss