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Missing Ticket Missing Ticket

05-01-2018 , 07:13 PM
I was sent an email that said that I needed to play 100 flops in $weeps cash games between 00:01ET Friday and 23:59ET Sunday.



I then see the lobby for the tourney, that says the same time frame but 150 flops



In my counter list, there wasn't one specifically for this game, but I played all of my hands on Sunday, between 4pm, when the counter for the Bonanza reset and my last hand was at 7:32pm. The first pic shows my 152 flops after the Bonanza counter reset at 4pm and the second pic are my last hands from my hand history, so I ended playing at 7:32pm, which is well before the deadline.





I sent multiple e-mails to support to no avail, and they stated that I didn't meet the requirement as I played on Sunday (which it's stated both in the lobby and the e-mail that Sunday play was allowed.. and also I know that it had to be allowed, as a friend of mine also played ALL of his hands on Sunday and he DID get the ticket).

Here's the reply I got from support: Please be guided that once you meet the requirements of 150 Flops in Ring games between Friday 00:01 ET and Sunday 00:01, the ticket would be issued to your account automatically every Tuesday.

So.... since others only played the required hands on Sunday, why did they get one and I didn't, as I clearly met the requirements per the e-mail and the game lobby.

Screen name: Hoss
05-01-2018 , 07:22 PM
While I was playing a $weeps ring game last night I had a pop-up that said congrats you got the 150 flops and are issued a ticket. It's not in my items inventory either even though I don't plan on playing. Did you try to register for the tourny even though your ticket does not show? Maybe it is a glitch and you will be signed up anyway.
05-01-2018 , 07:30 PM
tried all that first, no ticket in inventory and it won't let me reg because it says.. go figure.. no ticket.
05-01-2018 , 07:39 PM
It did ding in the lobby on Sunday when I hit the 150 and specifically remember it because a friend asked me if it did (because he was still playing, trying to get the 150). He finished after me and got his ticket.

      
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