I recently e-mailed Global requesting my past hand histories and received a really weird reply...

"Hi Peter,

Thank you for contacting Global Poker Customer Service.

We apologize but we can no longer send Hand Histories for security reasons and you may check you recent hand histories via your account >> Profile >> Hand Histories.

If you have any other concerns or inquiries, please don't hesitate to contact us.
Regards,
Allen
Global Poker Customer Service Team"

...I thought this was really weird because what security reason could they have for not sending them out... I responded requesting to know what the security reason was because I've been playing online poker since 2006 and on like 15 different sites... Never has one told me they couldn't send me the hand histories for "security reasons" so I sent another e-mail asking to know what the security reason could possibly be. They responded by saying this...

"Hello Peter,

Thank you for your response.

We apologize but we will not be able to provide any further information on this. You can still be able to see your hand histories on your end via your Profile which is last 30 days of your hands played.

Thank you for understanding.
Regards,
Allen
Global Poker Customer Service Team"

Anybody have any thoughts on this? Why wouldn't they send the hand histories? Shouldn't Global be sending those upon request?

Because they're completely incompetent and Global poker. They're about to be exposed very soon with all the bots, security issues, etc.

Wasn't it a few months ago when you were saying how great global was and that people need to stop trying to get a good site shut down?

Think you have me confused with someone else. I've said games have been good but I don't ever recall saying people need to stop trying to shut it down? Also, once the site does everything in it's power to not be transparent and bots are discovered, things tend to change.

felllas lest not derail here, Marshall28 is a old school respected boss has been around for years his post deserves attention etc. Cheers guys happy Sunday!

Isn't it known that global isn't going to send hand histories? Why does his post deserve more attention than anyone else who is addressing a problem? That's why the poker community is a joke. I said there was bots on global months ago and get called a dumb fish who can't beat the games. (I actually beat the games quite easily still.) I said acr was filled with bots on acr for years and years and was always called a riggie moron who sucks at poker. Instead of brining any attention to it anymore I just quit acr altogether. Chicago Joey comes out and says there's bots and everyone says how great of a guy he is for calling it how it is. Everyone agrees with him but all the other people me included who posted proof get called morons who suck and can't beat poker. If Joey didn't have a big name in the poker community he too would be called just another paranoid riggie. That's why the poker community in general is a joke.

its unfortunate but thats how it is in the world in general, kinda makes sense tho when you see all these randoms newbs coming in here spazzing. I was just pointing out the fact Marshall isnt one and hope his post would get attention. Not that i didnt hope yours did/di, I just didnt want his to get buried with the standard arguments in here is all.

Maybe he does know they dont send hhs, maybe he wanted to get a discussion started by his post. Maybe he's new to gp, cool guy but id rather not play against him.

They don't seem incompetent ... The way they figured out this loophole allowing Paypal to facilitate deposits/withdrawals seemed pretty clever to me.

I'm just wondering what this "security reason" could be ... and if we can get them to change their rule.

Great point Marshall

Rofl. Love Joeys post in the thread questioning new security experts and then says “this field doesn’t list names...locking thread now”. Smoke screens everywhere.

i wasn't too pleased about that either nor his lack of response to my post asking questions about their supposed legality in the HUD thread. On the bright side he did heavily elude to who he was talking about and pretty much said pokerstars without saying it. Id imagine if somebody wanted to they could figure out who or what it is and they used to do, or not.

Thanks 'pieceofcake' I have passed these on to our product team - some good suggestions.

I am going to move this to the Improvement Thread.

Not sure if you saw but Dr Moonshine sent you a nice message in this thread. I have deleted it as it was off topic and he only wrote it as he is unable to PM.

I have PM'd to you.

Thanks

GlobalPoker_Joey , please make the cash game short stack buy in players buy in for a minimum of 40 big blinds. As most other sites do, to prevent such short buy ins. Or make yours even more than 40 big blinds to differentiate and better yourself from other sites in this regard.

All the best,

This only differs in making it better for regs. Fish love 20bb buyin option and helps the economy.

Questions before i download Global Poker



1. Is it only Americans in the US that could play? Are there any state restrictions?


2. Are Americans that are outside the US allowed to play if they create an account in the US?


3. I took a look at the site and the tournaments. So that is exactly how the daily and weekend tournament schedule is like?


4. I assume there is no rakeback or anything like that so just download directly from the site if you want to play?


5. Is paypal the only way to deposit/withdraw? Thats pretty good.


6. I assume there is little to no sng traffic right? And by that i mean 9 max or 6 max sng... not heads up. And i also mean like turbo sngs. Thus could someone play 12 tables of sngs at least 11 dollar stake and up or not possible?


7. I dont play cash games much but what stakes are there generally volume on? Like is it mostly for 100nl and below?


8. This is actual software and not like a play in browser right? What are the table limits as how many tables can you play? And i assume no holdem manager or hud or any other software like that allowed right?



Thanks.

Hi, I saw a recent thread talking about this, but it was locked, so I'm posting this in here, since imo this is something Global def needs to improve.

So the other day I viewed a HH during a tournament, and was able to see the hole cards of an opponent who folded preflop from the BB. I emailed Global poker and mentioned this and showed a screenshot, and this was their response:

Given the discussion in the recent thread I saw, it appears this is not a widely known fact. So I thought I should share: unless I'm misunderstanding, anytime you view a HH, you turn your own hand faceup, for anyone else who views the same HH, from that point on.

Am I the only one who sees this as a pretty awful problem?

No rakeback. Play in browser.

I would agree its an issue, I had the same question and got the same answer. But is it an awful problem? Not really. I very rarely bump into it and when I do I still could think of a number of issues that should be fixed before this one was even thought about.

For me it basically renders the HH viewer useless, because I'm not willing to give away that information. Also not pleased at it being a surprise, since it's an unexpected anomaly given any poker ruling I've ever heard, and there isn't a big "sign on the wall" pointing it out. Honestly it also doesn't sit well with me just on principle that not only do you have to give up information to view a HH in the first place, but also the information gained is lopsided in favor of those who wait to view it. For instance, if I view a HH immediately, as I usually do, I see nothing except what is shown down at the end. But somebody who waits gets to see my my hand without me being able to see theirs. And on and on down the chain, potentially.

Not to mention the fact that if there is already a mechanism in place for players to see other players hands, seems like it would be only a matter of time until somebody figures out how to exploit whatever triggers that mechanism. I'm just spitballing here but the problem might even boil down to tricking your own browser into thinking the other person viewed the HH before you did. Not sayin I would know how to do that, just sayin it doesn't seem so farfetched, given time and effort and certain interested, skilled parties.

Hey guys, sorry for the question but I'm not up to date any more what is going on regarding Global. Is there currently a way to download handhistories and convert into Holdem Manager format?

Thanks

I get why you don't like it. I share those opinions as well, just not as strongly as you do. I am not saying it shouldn't be fixed, I am saying it isn't "awful". Not being able to see an accurate transaction log of deposits and withdraws to and from the sites and how much was won and lost at the tables is "awful" your issue is more of a mild irritation.

How much info can one really gain from seeing the few hands you happen to share and then they share that same hand as well? Its got to be super low like really super low. Plus you can still see the hand history in the viewer and it reveals nothing. So you can see your data and not reveal your hand. Its only when you share. If it is this huge thing, stop sharing your hands until they fix it. Just my $0.02 $weeps Cash.

Oh yeah and I get what you mean. I actually forgot to make the point that one reason I feel strongly about it is because it's like a "ruling" thing as opposed to some accidental glitch that they're working on fixing. Changing the rules of how and why people can view your cards just seems like a big deal compared to a convenience feature or a glitch that they'll immediately go about fixing.

But yeah I didn't mean to say it should necessarily have priority over other things that may or may not also be going on. I've only splashed around a bit on the site so far and haven't really been paying attention to the talk about it here for the most part. So I don't really know what else is going on. There are some annoying things about them for sure that I've noticed already but this was just the first one that was actually like alarming for me. But I know different people have different concerns.

As far as practical concerns, potentially I was thinking that if you happen to discover somebody is in the habit of viewing lots of HH (which I do pretty habitually when I'm at a few tables and miss the meat of some hands) then you could (painstakingly, at this point, but successfully) data mine a good chunk of info about a player and record it somehow. Also thought it might be exploitable somehow for some tweaked tracking software. I really like the disallowing of HUDs and such so I don't want some diligent attacker to be even remotely capable of getting big chunks of data about me that imo he shouldn't have and that I don't know he has.

Ok this part I don't get. As far as I thought, I saw the other guy's hand in the viewer. Is there another way to view HH that I'm not aware of? I just click on the thing in the dealer chat on the bottom left, and then click the link that comes up, and it auto-opens in another browser page. That's where i saw somebody else's hand. Is there another "viewer" that you're talking about? That would totally make it a non-issue for me.

Time to act is too limited. Timing out on your hand is too fast.

Yep.

Got the Global Poker lobby screen.
Click on your Account name.
Go all the way to the last option, "Hand History"

Its a mixed bag with the Hand History tab, especially if you are multi tabling. There are a few options where you can limit it to one table. But it does show in the preivew of the hands your cars and how much you won or lost. So if you can remember "The hand where I lost $15 and AsKs" then you will likely be able to pick it out pretty quickly.

I think they stay there for a month, but don't quote me on that.

With that said, reviewing your hand here will not reveal any cards to anyone else, which is why I am not that concerned with the bug of it showing my cards. If I had a hand where I really didn't want them to see my hand, I would just look it over here. The only thing I use the hand replayer for is to send to friends and say, "What do you think of this decision" which isn't all that often. Maybe one or two hands a session.

for $weeps cash and gold coin games this is correct, for sngs and mtts the answer is nope. And im sure this "defect" can be used nefariously, how much of an edge is probably negligible in most situations though imo.