I’m lazy and don’t want to search if this has been covered before. I got permabanned from GP due to originally logging into the site w my Facebook acct, then deactivating Facebook for numerous reasons and, after being unable to reset my user/password or get any kind of effective support I just created a new account. I don’t recall if i had ever deposit... er, bought $weeps cash with the original account. Below are the entirety of emails between me and support. Can the rep help here or am I furreal banhammered for life? FWIW I had >$100 $weeps at time of getting the boot.
Me: Hello-
I need help verifying my account attached to this email address, and the screen name in the subject line. I originally logged into global poker using facebook, but deactivated my facebook account and wasn't able to login with that email anymore. Since then all my deposits have come from this email address. Can you help me consolidate accounts please. I have only ever been logged in from one account at a time.
My ID card is attached.
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Global: Hello first name,
Thank you for contacting the Global Poker Customer Service Team.
Your query has been received and will be attended to in the next couple of hours so please be patient while we review your concern.
For the safety of your information, please ensure that all communications sent to us are done through the same email address registered on your Global Poker account. Account specific information will not be disclosed to unrecognized email addresses.
Have a pleasant day.
Kind regards,
Global Poker Customer Service Team
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Me: dude wtf happened to my account? I emailed you guys for help and you blocked my account while I was seated at a table? Can you please explain what's happening?
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Me again: Please reply to my last email. My account has been locked and I have a little more than $100 in $weeps cash.
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Global: Hello first name,
Upon checking our records, we found out that you have multiple Global Poker accounts created under your name and/or same IP address.
This clearly violates the game's Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion." We would like to advise you that we have deactivated all these accounts.
Due to the severity of the violation against our Terms of Use, we regret to inform you that we are unable to process any of your present and future cash out requests. All accounts associated with your name and details will remain inactive as well.
Please be reminded that you agreed to the said terms when you created your Global Poker account. Feel free to refer to the entirety our Terms of Use via
https://www.globalpoker.com/page/terms-of-use
We appreciate your understanding regarding this matter.
Regards,
Behati
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Me: Seriously!? I alerted you to the existence of two accounts, and explained the reasoning behind it. There has been NO FRAUD, nor has otherwise questionable behavior ever taken place on either of account. Please close the original account and leave the account associated with this email address open... these accounts were never logged in simultaneously, and the original acct has not been active since this one was created... funny how I couldn’t get anyone to help me login to global poker after deactivating Facebook and being locked out of the account here, but now you have the chance to [expletive for sodomize] me, and in mere moments you’re all over it.. Surely you don't intend to abscond with my balance due to the fact that there has been no foul play and a “thorough investigation” would easily prove that.. There must be some wiggle room here as no malfeasance of any kind has taken place and in fact I alerted support to the multiple accounts.
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Global: Hello first name,
Thank you for contacting the Global Poker Customer Service Team.
We are unable to provide you with any assistance due to the offensive language used in your message.
Please send us your concern in an appropriate manner and we will attempt to resolve any outstanding issues in a prompt manner.
Have a pleasant day.
Kind regards,
Global Poker Customer Service Team