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General questions Globalpoker.com General questions Globalpoker.com

07-08-2018 , 03:55 PM
Quote:
Originally Posted by GlobalPokerCSadmin
Hi guys.

We are new here at TwoPlustwo and would like to welcome you all to ask questions about our pokerroom. Please feel free to share your thoughts or ideas.
Hello,

Wondering more about cash out options - what're the methods? Also, could we expect an application in the future or is this only web based?

Thanks,
General questions Globalpoker.com Quote
07-09-2018 , 02:55 AM
Quote:
Originally Posted by splayaa
Our initial focus is on the US, “the home of Poker” and Canada, but we intend to expand globally very soon, making Global Poker truly Global!
As soon as you add players from other places - this site will be dead.
It will become bumhunting paradise for Easter Euroeans and some Asian countries. Keep it closed for US only.
General questions Globalpoker.com Quote
07-09-2018 , 04:51 PM
Quote:
Originally Posted by pkrgrndr
They need a swift code and all that info because your cashouts are not "deposits" to your bank from the united states... They are WIRE TRANSFERS from AFRICA, actually... Search this site for "Mali" and you'll see. My bank verified that this is true. This is no longer a US based site for Americans... It's just like any other BS scam "Illegal" poker site now. Pretty sure Paypal and also the Authorities here caught up with them, so now they are "offshore" like are the rest. Good luck. I'm officially out, I don't do international banking of any kind, unless Paypal handles my money. I once bought electronics from China with my actual Debit card only to find it WIPED OUT the next day and traced back to an employee of said site. Never again.
Africa? lol

How much was your request for? I ran up a solid roll of about 6k on there and I am curious if I should cash it all at once, or pull $500 - $1k at a time.

$6000 from Africa might look a little suspicious...especially since my typical transfer are in the $1-2k range.
General questions Globalpoker.com Quote
07-09-2018 , 09:28 PM
Please add:

PLO8
General questions Globalpoker.com Quote
07-12-2018 , 07:23 AM
Quote:
Originally Posted by SteamR0LLA
Africa? lol

How much was your request for? I ran up a solid roll of about 6k on there and I am curious if I should cash it all at once, or pull $500 - $1k at a time.

$6000 from Africa might look a little suspicious...especially since my typical transfer are in the $1-2k range.
You should only put just enough money to play there. You can always deposit if you lose.
General questions Globalpoker.com Quote
07-14-2018 , 04:48 AM
I知 lazy and don稚 want to search if this has been covered before. I got permabanned from GP due to originally logging into the site w my Facebook acct, then deactivating Facebook for numerous reasons and, after being unable to reset my user/password or get any kind of effective support I just created a new account. I don稚 recall if i had ever deposit... er, bought $weeps cash with the original account. Below are the entirety of emails between me and support. Can the rep help here or am I furreal banhammered for life? FWIW I had >$100 $weeps at time of getting the boot.


Me: Hello-

I need help verifying my account attached to this email address, and the screen name in the subject line. I originally logged into global poker using facebook, but deactivated my facebook account and wasn't able to login with that email anymore. Since then all my deposits have come from this email address. Can you help me consolidate accounts please. I have only ever been logged in from one account at a time.

My ID card is attached.
覧-

Global: Hello first name,

Thank you for contacting the Global Poker Customer Service Team.

Your query has been received and will be attended to in the next couple of hours so please be patient while we review your concern.

For the safety of your information, please ensure that all communications sent to us are done through the same email address registered on your Global Poker account. Account specific information will not be disclosed to unrecognized email addresses.

Have a pleasant day.

Kind regards,

Global Poker Customer Service Team
覧-

Me: dude wtf happened to my account? I emailed you guys for help and you blocked my account while I was seated at a table? Can you please explain what's happening?
覧-

Me again: Please reply to my last email. My account has been locked and I have a little more than $100 in $weeps cash.
覧-

Global: Hello first name,

Upon checking our records, we found out that you have multiple Global Poker accounts created under your name and/or same IP address.

This clearly violates the game's Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion." We would like to advise you that we have deactivated all these accounts.

Due to the severity of the violation against our Terms of Use, we regret to inform you that we are unable to process any of your present and future cash out requests. All accounts associated with your name and details will remain inactive as well.

Please be reminded that you agreed to the said terms when you created your Global Poker account. Feel free to refer to the entirety our Terms of Use via https://www.globalpoker.com/page/terms-of-use

We appreciate your understanding regarding this matter.

Regards,
Behati


Me: Seriously!? I alerted you to the existence of two accounts, and explained the reasoning behind it. There has been NO FRAUD, nor has otherwise questionable behavior ever taken place on either of account. Please close the original account and leave the account associated with this email address open... these accounts were never logged in simultaneously, and the original acct has not been active since this one was created... funny how I couldn稚 get anyone to help me login to global poker after deactivating Facebook and being locked out of the account here, but now you have the chance to [expletive for sodomize] me, and in mere moments you池e all over it.. Surely you don't intend to abscond with my balance due to the fact that there has been no foul play and a 鍍horough investigation would easily prove that.. There must be some wiggle room here as no malfeasance of any kind has taken place and in fact I alerted support to the multiple accounts.
覧-

Global: Hello first name,

Thank you for contacting the Global Poker Customer Service Team.

We are unable to provide you with any assistance due to the offensive language used in your message.

Please send us your concern in an appropriate manner and we will attempt to resolve any outstanding issues in a prompt manner.

Have a pleasant day.

Kind regards,

Global Poker Customer Service Team
General questions Globalpoker.com Quote
07-14-2018 , 03:00 PM
Quote:
Originally Posted by JobRunsBetter
I知 lazy and don稚 want to search if this has been covered before. I got permabanned from GP due to originally logging into the site w my Facebook acct, then deactivating Facebook for numerous reasons and, after being unable to reset my user/password or get any kind of effective support I just created a new account. I don稚 recall if i had ever deposit... er, bought $weeps cash with the original account. Below are the entirety of emails between me and support. Can the rep help here or am I furreal banhammered for life? FWIW I had >$100 $weeps at time of getting the boot.


Me: Hello-

I need help verifying my account attached to this email address, and the screen name in the subject line. I originally logged into global poker using facebook, but deactivated my facebook account and wasn't able to login with that email anymore. Since then all my deposits have come from this email address. Can you help me consolidate accounts please. I have only ever been logged in from one account at a time.

My ID card is attached.
覧-

Global: Hello first name,

Thank you for contacting the Global Poker Customer Service Team.

Your query has been received and will be attended to in the next couple of hours so please be patient while we review your concern.

For the safety of your information, please ensure that all communications sent to us are done through the same email address registered on your Global Poker account. Account specific information will not be disclosed to unrecognized email addresses.

Have a pleasant day.

Kind regards,

Global Poker Customer Service Team
覧-

Me: dude wtf happened to my account? I emailed you guys for help and you blocked my account while I was seated at a table? Can you please explain what's happening?
覧-

Me again: Please reply to my last email. My account has been locked and I have a little more than $100 in $weeps cash.
覧-

Global: Hello first name,

Upon checking our records, we found out that you have multiple Global Poker accounts created under your name and/or same IP address.

This clearly violates the game's Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion." We would like to advise you that we have deactivated all these accounts.

Due to the severity of the violation against our Terms of Use, we regret to inform you that we are unable to process any of your present and future cash out requests. All accounts associated with your name and details will remain inactive as well.

Please be reminded that you agreed to the said terms when you created your Global Poker account. Feel free to refer to the entirety our Terms of Use via https://www.globalpoker.com/page/terms-of-use

We appreciate your understanding regarding this matter.

Regards,
Behati


Me: Seriously!? I alerted you to the existence of two accounts, and explained the reasoning behind it. There has been NO FRAUD, nor has otherwise questionable behavior ever taken place on either of account. Please close the original account and leave the account associated with this email address open... these accounts were never logged in simultaneously, and the original acct has not been active since this one was created... funny how I couldn稚 get anyone to help me login to global poker after deactivating Facebook and being locked out of the account here, but now you have the chance to [expletive for sodomize] me, and in mere moments you池e all over it.. Surely you don't intend to abscond with my balance due to the fact that there has been no foul play and a 鍍horough investigation would easily prove that.. There must be some wiggle room here as no malfeasance of any kind has taken place and in fact I alerted support to the multiple accounts.
覧-

Global: Hello first name,

Thank you for contacting the Global Poker Customer Service Team.

We are unable to provide you with any assistance due to the offensive language used in your message.

Please send us your concern in an appropriate manner and we will attempt to resolve any outstanding issues in a prompt manner.

Have a pleasant day.

Kind regards,

Global Poker Customer Service Team
First off, love the name, hopefully that is the same on Global.

Second, send a PM to these two users as they are official Global support:

GlobalPokerCSKimbr

GlobalPoker_Joey

While I can agree having multiple accounts is against TOS, I think you have a reasonable case to make and they so far have been reasonable reps. I can't promise anything, but you obviously weren't doing this to defraud anyone. GL, and hopefully I will see you at the tables. My name the same here as it is on Global.
General questions Globalpoker.com Quote
07-16-2018 , 10:33 PM
I have a general question pending with customer service via email now for over 30 hours. What is going on at this company? General questions used to take under 4 hours usually much faster.

If I can get it answered here: What are the new withdraw rules? #1) I have been previously verified. Will I need to submit anything further now that Paypal is not offered? #2) How are cash outs distributed and what is the time frame?

Thanks
General questions Globalpoker.com Quote
07-17-2018 , 04:39 AM
Quote:
Originally Posted by jriiikk
I have a general question pending with customer service via email now for over 30 hours. What is going on at this company? General questions used to take under 4 hours usually much faster.

If I can get it answered here: What are the new withdraw rules? #1) I have been previously verified. Will I need to submit anything further now that Paypal is not offered? #2) How are cash outs distributed and what is the time frame?

Thanks
Your questions have been answered over and over and over again by many many different people in their own threads on this forum.
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07-17-2018 , 10:24 AM
Offensive language?

GP got their feelers hurt so they were unable to perform a basic investigation?
General questions Globalpoker.com Quote
07-18-2018 , 10:09 PM
Are there any Canadians that have been able to cash out post Paypal?
General questions Globalpoker.com Quote
07-19-2018 , 11:28 AM
I requested a cash out. I received a request for banking information and a photo Id. Is this now the normal? I am being cautious about sending my banking information. Thank you Dennis
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07-20-2018 , 04:34 AM
I am experiencing freezing for a few seconds frequently when I play and then the play goes on. It does not affect the overall playing, just very tilting. Has anyone else has this problem?
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07-20-2018 , 09:10 AM
Quote:
Originally Posted by stumbras
Please add:

PLO8
Yes yes yes
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07-20-2018 , 05:49 PM
A lot of people are posting questions in here that can be found in other threads dedicated to the exact topic. Take a look around and you will find many answers to the questions you seek grasshopper.
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07-20-2018 , 11:18 PM
Why was my previous thread deleted?
General questions Globalpoker.com Quote
07-21-2018 , 01:22 AM
Quote:
Originally Posted by Trump2020
Why was my previous thread deleted?
On a general level, they're censoring anything not flattering to GP. Specifically, it seems the run is coming to an end.
General questions Globalpoker.com Quote
07-21-2018 , 02:20 PM
Quote:
Originally Posted by Trump2020
Why was my previous thread deleted?
The one where you called out players by screen name and accused them of cheating? That previous thread?

Better question, why aren't you banned?
General questions Globalpoker.com Quote
07-25-2018 , 02:40 AM
I am not sure where to post this but two tickets of Global Support (#2531605) haven't been of any help.

On July 20th, I made a $1000 deposit on Global Poker. My first transaction was declined, and it brought up a fraud alert from my credit card company (Chase). I called them up, told them it was a legit transaction, and then proceeded to do another transaction with Global Poker for $1000. Despite only receiving $1000 in sweeps cash, I've been charged twice by my credit card company for GP Gold Coins, and after calling my credit card company they told me that both deposits were made to GP Gold Coins. However, I only received $1000 in sweeps cash for my transaction despite being charged for the gold coin equivalent of $2000.

My credit card company said the only thing they can recommend is that I do a charge back for one of the purchases. However, I'd rather not risk getting banned by global poker. Is there any way a Global Rep here can help me out? I'd take either $1000 more in sweeps cash to my account, or a refund of $1000 to my credit card. Considering it's been 5 days and two support tickets, I'm starting to worry about this.
General questions Globalpoker.com Quote
07-25-2018 , 08:39 AM
Quote:
Originally Posted by coraje
I am not sure where to post this but two tickets of Global Support (#2531605) haven't been of any help.

On July 20th, I made a $1000 deposit on Global Poker. My first transaction was declined, and it brought up a fraud alert from my credit card company (Chase). I called them up, told them it was a legit transaction, and then proceeded to do another transaction with Global Poker for $1000. Despite only receiving $1000 in sweeps cash, I've been charged twice by my credit card company for GP Gold Coins, and after calling my credit card company they told me that both deposits were made to GP Gold Coins. However, I only received $1000 in sweeps cash for my transaction despite being charged for the gold coin equivalent of $2000.

My credit card company said the only thing they can recommend is that I do a charge back for one of the purchases. However, I'd rather not risk getting banned by global poker. Is there any way a Global Rep here can help me out? I'd take either $1000 more in sweeps cash to my account, or a refund of $1000 to my credit card. Considering it's been 5 days and two support tickets, I'm starting to worry about this.
Understandable that you would be concerned. I would send a PM to the Global reps as well to bring attention to this post.

GlobalPokerCSKimbr
GlobalPoker_Joey

If you can't PM them due to low post count, reply back here and I will send one on your behalf.
General questions Globalpoker.com Quote
07-25-2018 , 01:19 PM
Quote:
Originally Posted by splayaa
Understandable that you would be concerned. I would send a PM to the Global reps as well to bring attention to this post.

GlobalPokerCSKimbr
GlobalPoker_Joey

If you can't PM them due to low post count, reply back here and I will send one on your behalf.
I've sent pm's to the global admin and CSKimbr accounts, was holding off on Joey's due to his personal issues this week but hopefully he can put me in touch with someone that can help me.

Global support has twice told me "We checked the transaction that you are referring to and based on our system funds is still being held by your Bank. We highly recommend that you contact your bank and follow-up with them."

However, the funds came from a credit card account, not from a bank, and Chase confirmed that they paid two separate transactions of $1000 each. I've never had a problem with a merchant like this before, and I've never heard of a credit card company charging a customer for a transaction and then holding on to the funds. I'm flexible in what I get back, with either a refund of one of the charges made to my credit card or another $1000 in sweeps cash added to my account, but it seems relatively insane that there's no resolution to this other than a charge back if Global Reps here can't help me out.
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07-25-2018 , 02:11 PM
Did you provide Global a copy of your credit card statement to show that you've been charged for two separate transactions?
General questions Globalpoker.com Quote
07-25-2018 , 08:08 PM
Quote:
Originally Posted by genghiskan
Did you provide Global a copy of your credit card statement to show that you've been charged for two separate transactions?
After a bunch of messages with Global, I received one that said someone took a deeper look into my account and decided to credit me an extra $1000 in sweeps cash. Many thanks to whoever helped me out.

EDIT: Thanks GlobalPokerCSKimbr!
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07-26-2018 , 09:19 AM
Does anyone know if you use a tablet, you can multitable? Tile tables? Thanks!
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07-26-2018 , 05:21 PM
Global site rep, I just have a question, is it illegal for me to play on poker stars and ACR at the same time well playing on global.
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