Quote:
Originally Posted by MEATBALLS ALLIN
I'm not asking for the buyin to be refunded, I'm asking for the ticket to be swapped for cash, essentially it will be like I used the ticket to buy in to event 1 which I would have done if Id known I had it.
I just assumed the cash had been added to my roll like stars does, why run satellites to specific events if your just going to plonk the winner into any random event and expect them to know they have to unregister.
Seems like your just looking to increase runners int he series any which way possible even if you have to deceive people, if I wanted to play event 47 I would of sattied into event 47, I sattied into event 1 so expect to be put into event 1, I wouldn't expect to play a satellite to the Sunday warm up and then be chucked into the million if the warm ups started. Makes no sence at all.
Hello MEATBALLS ALLIN,
I understand what you are asking however this just isn't possible. It is good practice to ensure you are aware of any sites individual policies concerning satellites before playing them as not everyone is going to operate in the same way.
Our satellites are planned to allow players to qualify and then play in the target tournament, however if the satellite lasts longer than expectations and ends after the target tournament has begun, then our system automatically registers you for a similar event instead.
We know that not everyone will want to then play the alternative event and so you can simply unregister and receive the ticket to your account instead.
Normally the satellite you played would have finished with plenty of time to spare before the target event and we can't help the fact that it lasted longer than we had planned in our scheduling. To be clear you did indeed receive the €100 ticket as advertised in the tournament lobby.
Ultimately it was your decision to then register for the Event 1 tournament using the cash in your account.
I sympathise with you however we are not able to make an exception on this occasion.
I'm sorry that I can't give you a more favourable answer.