Im from Spain and I have been experiencing a lot of LAG for two weeks or even more. It happens wether or not I have other Software running.
I have mailed Pokerstars and I got the same answer I've read here. I have just sent a fully report of my PC, connection, etc. Hope can help.
I think I cant play at any time, but im not sure, maybe there is some hours it works properly... Many hours lost since February... And many hands autofolded. I'm getting mad of it FFS.
I'm playing right now on a secondary computer in which Pokerstars works absolutly fine. I try from time to time to turn on the software on my regular computer and it lagged as ****.
Same connection Obv.
Secondary computer -> Always OK
Regular computer -> Always ****ed. No additional Software and all except Pokerstars working properly. Nothing changed from February to March and this month I can't play as usual.
Undo the update where u introduced autoupdating payouts. Cant u do it on a trial basis? Lag seems to happen more often during rebuys esp while rebuying. Eg MM#1 , 1r3ts.
And also more tables : more lags (thats prolly why u get barely complains by rec players, simply coz they never go beyond 6tables)
Keep in mind that ure hurting ur most loyal customer base here (the regs). Not to speak of all the rake ur gonna loose coz we can't play 20+ tables (at this point I'm hoping its alot)
This is costing stars a lot of money ... I did not play since tuesday because of that and I`m not sure if I will play at all tomorrow or just go out and enjoy the weather. Also I want a Refund for the tourneys I blinded out in on tuesday because my client was totally frozen(Did make a video for proof that .fr and ongame were working fine).
So when are you starting to roll back updates? Like suggested that payoutthing or stop making hugeassfieldtourneys or w/e. JUST DO SOMETHING. I DONT KNOW WHAT TO DO WITH SO MUCH ****IN TIME.
Haven't had any lag outside of sunday. It's 100% related to tables played as I've never had any lag near the start/finish of my session when I only have a few tables up.