Quote:
Originally Posted by shipitbuddy
Just had problems where registered stt were not popping out.
And even trying to manually opening them while they were sitting out was a pain in the ass
as the tournament lobbies were unresponsive.
Blinded out like 3 or 4 of them manage to open 1 up but I had only 1BB.
Anyone else have similiar problems like mine before?
have emailed stars about this. The response :
Thank you for your email and allowing us to be of assistance.
The log files you have provided indicate there is a problem during execution time for the PokerStars application.
These execution time errors recorded are likely related to the software malfunctions that you are experiencing.
There are many causes for such run time errors, but usually these are associated with corrupted PokerStars files. In other cases, these are associated with spyware or malware. And in some rare cases, these are also related to corrupted memory or a corrupted hard drive.
Fortunately there are few simple steps that can be taken to try to resolve such problems, ensure that your system is clean, and at the same time check the stability of your memory and hard drive.
To begin, please first ensure you have performed a complete virus scan of your system. If you do not have a virus program we recommend using the following free online scan.
http://housecall.trendmicro.com/
http://www.kaspersky.com/virusscanner
Next, please run the Scan Disk utility by opening a Command Prompt or DOS prompt
For Windows Vista or Windows 7, you will first need to run the command prompt in Administrator mode:
1) Click on the Start button.
2) In the Start Search box, type in "Cmd" (without quotes).
3) Right click on the Command Prompt in the search result listing.
4) In the right click menu, click on 'Run as Administrator' menu item.
5) In the black window enter the command "CHKDSK /F" (without the quotes)
Once we are sure that your have virus checked your system and that your hard disk is working fine, let us ensure that there are no spyware or adware installed in your computer.
Spyware or adware are third party software applications that secretly get installed in your PC. We recommend the following scans be used to ensure your system is clean.
MalwareBytes Anti-Malware:
http://download.cnet.com/Malwarebyte...=dl&tag=button
Super AntiSpyware:
http://www.superantispyware.com/download.html
All of the above are free, and work well in conjunction with each other, finding things the other does not. Cleaning your system may free up more RAM and remove items from your system that affect your connection and our software functionality.
Additionally to that, we would also recommend performing a registry scan and make sure that is clean. You can find a very good free program on the following link.
http://www.ccleaner.com/
Once you have performed the suggested scans above please uninstall PokerStars from your system and reinstall.
You may wish to back up "user.ini" and "notes.user.xml" (where 'user' is your user ID) from the PokerStars directory. The easiest way to back up these files is to open the software and click on "Help" -> "Open My Settings Folder". Then locate those two files and copy them to a safe temporary location. Then uninstall PokerStars.
In Windows Vista or Windows 7:
Go to Control Panel -> Programs -> Uninstall a Program. Once there, uninstall all PokerStars items.
After you have uninstalled it, restart your computer once the software has been removed. When the computer has restarted, download and install a fresh copy of the software from our website:
http://www.pokerstars.com/poker/download/
Be sure to restore the two saved files once reinstalled, to do this please go to the 'Help' menu and then back to 'Open My Settings Folder'. Then close PokerStars and copy the files back into the folder. If you are asked to overwrite any files accept.
Once all of the above is done, you should have no additional problems. However, please let us know if you continue having issues after performing the system maintenance described above.
Regards,
Ricardo A.
PokerStars Technical Specialist
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We are poker!