on 6/15 i won a $100 ticket from a $5 rebuy. i decided to use that to play the sunday $100 $10k. i late reg'd, clicked 'use ticket' and im in the tournament. but it didnt use the ticket, instead it deducted the $100 cash from my account.

i called support and was told im sorry for what happened and i was told i was going to get a call back with 24 hours. i never got a call back, and called the next day..same thing happened. i literally had to call every day until 6/19 until i was able to get a supervisor on the phone. the supervisor told me, 'you are not allowed to late reg using a tourney ticket.' i said to him, while on was on phone with him, im about to late reg to the nightly 10k, and its giving me the option to use ticket again, youre telling me i cant use it? he says 'dont click that sir.' n complete bs. i said to him, there is no error or message that says, YOU CANT USE YOUR TICKET to LATE REG a TOURNAMENT, so why am i being punished for a mistake on your end? he said he understands but there is nothing they can do. he said he will put in a request for a manager to call me.

the next day a manager called me and explained to me the same bs about not being able to late reg using a ticket, and thats why the cash was used. after being on the phone for 20 mins, he says he will escalate it to the tech team and see if it can be resolved.

on fri, 6/20 i get a call saying the only solution they can do it turn the ticket into t$. they absolutely can not turn in back into cash, only t$. i said i dont want t$, i clicked use ticket, you can late reg using a ticket, and you took my cash, i want cash. he said he cant do it no matter what and he will turn it to t$. he said their system is down at the moment so give it 24-48 hours and it will be converted.

yesterday on 6/23, i won a ticket worth $50 in one of their $5 games. i decided to play the $50 2k guarantee. what do you know, i was ABLE to late reg to it using the ticket. i call back and ask for a manager, i finally get a supervisor on the phone and explain to him what just happened. i ask, why are you lying directly to me about not being able to late reg using a ticket, and then withholding the cash from me? he said 'i completely understand your frustration. i understand what your saying, and i see here were in the middle of converting the ticket to t$, but you want cash.' i said i just proved while were on the phone that you all bs'd me into accepting your mistake and possibly getting t$ (if that ever happens). he said, i will escalate this and have a manager call you as soon as possible. the same run around.

end rant

cliffs:
6/15 won ticket from a $5 mtt for $100 ticket
6/15 late reg sunday 10k by clickiing 'use ticket', instead cash was deducted
6/15 called support and got run around and was told will get call back within 24hrs
6/16 ''
6/17 ''
6/18 ''
6/19 supervisor called and said you cant late reg using ticket, will escalate call
6/20 manager called said cant late reg ticket, will convert to t$ within 48 hours
6/21 nothing
6/22 nothing
6/23 won another ticket, and was able to late reg using ticket, called supervisor and he confirmed i was correct, they were wrong, and escalated call to manager
6/24 waiting for response

and this is why pokerstars will have 90% market share within their first week in NJ.

I am absolutely shocked that Party/Borgata doesn't care about their players. If only 100 other people could have posted previously that they screw you every chance they get then people would start playing elsewhere.

Party not owning up....shocker.

I'm on a first name basis with the VIP reps. I call at least 3x a week b/c of my issues. I've been refunded cash on more than one occasion due to tech difficulties (I.e. Disconnected ...geolocation ...site crashing...bad beats). Ok. All that is is true besides the BB part. I'm predicting the franky rizzomyster will get an email saying they've refunded the $ & it's in the franky mysters acct balance that should now read $101.00. Franky can then play one hand of 100nl & lose it to ducky.

Sincerely, vercetti from earth

just got this PM from 'Party_rep' ..... let me remind you i didnt pm him first


Account Review
We understand how you feel however we would like to reaffirm our commitment towards resolving our players’ issues.

We reviewed your account with the intention of clarifying the concerns you had raised here:

· The session limit was not getting updated in time.
- The issue was fixed internally and players can now increase/remove their limits, wait for 30 days then accept the pop-up asking if they still want the limits changed.

· Withdrawal through Skrill
- There was a small issue which had to be corrected with Skrill and we had requested you to provide us a telephone number and an appropriate time to call so that we could make a conference call with Skrill to resolve the issue at the earliest. We had also suggested that if you desire, you may use alternate options in the interim and find that you used INSTANTECHECKS to withdraw.


Kindly note that those issues have been resolved while at the same time we apologize for the inordinate delay you faced and the inconvenience caused. We stay committed to our obligation to players to render the best product and services. To help you rethink your decision and start-over we can arrange for a bonus as a token of our goodwill which suits to your gameplay.

Thank you for choosing partypoker.


what does that have anything to do with my post? well played rep

Victoria has entered the session.
dan: account status
Victoria: Welcome to Live Help!
Victoria: Please confirm your last name and date of birth for security reasons.
dan: XXX
dan: XXX
Victoria: Thanks for the confirmation.
Victoria: How can I help you?
dan: i would like to know the status of my account
dan: in reference to the 100$ ticket being converted to cash
dan: NOT t$
Victoria: Let me please check.
dan: ok
Victoria: I can see we have checked with the respective team, and we can only add 100 tournament dollars to your account, your entry cannot be converted to cash.
dan: why ?
Victoria: Because normally entries are converted to tournament dollars, such is our general policy.
dan: that doesnt answer my question
dan: can you give another answer, regarding why i cant have my cash BACK.
Victoria: This is the only answer I have regarding your request, they have reviewed the case and decided to offer you 100 tournament dollars for the entry.
Victoria: Are we still connected?
dan: yes
dan: i want cash
dan: bc i paid cash
dan: why are you stealing cash from me and scamming me out of my own money?
Victoria: You purchased an entry, you were not able to use the entry, so we're offering you alternative for the entry, which is tournament dollars.
Victoria: Your request was already reviewed and I'm sorry, but we cannot offer you cash for the ticket.
dan: i need to speak with a manager
dan: someone who is in charge
Victoria: There's no supervisor on chat, you can call us or send an e-mail. There is actually another team in charge of such issues and they have already made their decision. I'm afraid our supervisors cannot change that either.
dan: who is in charge of that team"?
dan: i am making a report to federal trade commission as well as federal gaming committee because of this theft on your behalf.
Victoria: I cannot give you any names, I'm sorry.
dan: okay a complaint has been made with your name for with holding information
dan: thank you
Victoria: I'm not obliged to provide this information.
Victoria: Is there anything else you'd like to ask me?
dan: i would like to know who do i speak to to get this resolved
dan: can they call me, or whats their extension and name so i can cal them
Victoria: You can only speak to customer service. Our internal teams do not speak to customers and don't have an extension number.
dan: who is supervisor
Victoria: There are several supervisors, I believe you spoke with a supervisor over the phone.
dan: correct, and i am not happy, the issue is not resolved
dan: i need to speak with someone
Victoria: They did forward your request to the team in charge and this is the decision they have made.
dan: i need to speak with a supervisor on the phone
Victoria: Ok, you can always call us and ask for a supervisor.
dan: okay what is the supervisor on duties name
dan: and what is the phone number
Victoria: I don't know who will be available, we have offices in different locations. The number is 1 (877) 448-5831.
dan: how do i get in contact with someone that can resolve this issue?
Victoria: You just call this number and ask for a supervisor to discuss the issue with the tournament ticket.
Victoria: I will leave a note on your account, my colleagues will know what it's about.
dan: and when they ask what this is in regards to, when i ask to speak to a supervisor, what should i say?
dan: because every time i call they ask that
Victoria: Just say it's in regards to the tournament ticket and your request to convert it to cash.
dan: is there a specific supervisor who i should ask for?
Victoria: No, just a supervisor, they will connect you to the one who's available.
dan: okay, i am on the phone right now. i asked for a supervisor, but he will not put me through to one. i have been on the phone for 5 mins and he keeps asking me what this is in regards to. why doesnt he know what im talking about? and why havent i been connected to a supervisor?
Victoria: You're still on chat with me.
dan: correcrt
Victoria: I haven't been able to leave a note on your account, because you might have more questions.
dan: i do have more questions
dan: because i am not getting any answers
dan: how do i get this issue resolved?
dan: so youre saying , since we are in chat, there is absolutely no notes on my account, even though i have spoke with someone before on numerous occasions?
Victoria: You wanteed a supervisor, I cannot transfer you to one. The agent on the phone can.
Victoria: There are notes for the previous conversations.
dan: he is not transferring me, and he said there are no notes on the account.
Victoria: Ok, give me his name please.
dan: i am on hold at the moment, when he is back i will ask his name
dan: Raj
dan: his name is Raj
dan: ive been on the phone for 14mins and no resolution, or supervisor
Victoria: I'm sure my colleague will do his best to assist you. I'm speaking with him now.
dan: great to hear! im sure he will to
Victoria: You will be transferred to a supervisor shortly.
dan: excellent
Victoria: Is it ok to disconnect the chat?
dan: i would like to leave it connected if possib
dan: possible
Victoria: Ok, but I will have to close it when your call is transferred.
dan: how come?
Victoria: You wanted a supervisor, as soon as you speak with a supervisor, I cannot help you further, our supervisor will.
Victoria: I believe you're speaking with her now.
Victoria: She will assist you from now on, bye and have a nice day!
Victoria has exited the session.
You are the only user left in the session.

6/25 JUST spoke to LIN the supervisor who is telling me that by end of the day, and i specified 11:59pm the ticket will be converted to t$, as this is THE ONLY option. they also have a concerns dept, but i cant be transfered to them bc they dont speak directly to the user, the supervisors have to do all the lef work. she said she cant tell me how she guarantees it will be there, but it will be there, and if its not im allowed to call back and tell her she is a liar. i said i dont want to do that, i just want this resolved. she said you have to take my word that it will be done.

now i have to wait.

Pull your money. Place is a joke.

My experience with support was that I was at fault for their tourneys not popping up, as I was playing 2 other tournies on the site. Didn't play one hand in this $80 satty and they told me it was my fault for their software not working. Last day I played on party as I'm not going to waste my money playing on a site with some of the worst software in the industry.

remove your personal info

PMD MODS TO DELETE. once i get this problem taken care of im going to just pull my money off and play elsewhere. this is ridiculous.

You paid $100 to play a $100 tourney. Just because the payment method may not have been what you wanted doesn't mean you were scammed and it isn't life or death. It is merely an inconvenience (if you didn't misclick). They offered you tournament dollars. Take them and let this thread die.

incorrect. i won the ticket playing a $5 rebuy. i dont just play $50+ buy ins unless i satty into them. therefore i want the cash back, and to use the ticket that i clicked on. it is a like a scam, you misread.

try sitting at a table with all your cash and then registering with a ticket.

update:

6/25 Lin called me around 5pm and said that she is calling me to confirm and personally tell me that not only did they turn the ticket into T$, but they also gave me a $100 ticket for it taking so long and the resolution taking so long. I didnt believe her once i heard this and she actually laughed and said its there believe me I did all I could do. I confirm that it is all there and its over. I am happy that is over, I am okay with this outcome, but I wish it could of been resolved better, my cash given back, but this will do. Thank you Lin.