I hate to say I told you so...

actually, that's not true. I'm laughing at all of you for allowing Party/Borgata to crap on you for the last 10 months.

As someone that has been heavily involved in the high stakes poker community for many years, I would like to voice my opinion, once again. I hope anyone that plays and reads this thread will take the time to read through this post and try to steer clear of Party.

Late 2013, early 2014, there were many many glitches and software problems. I play mostly HU cash. I was constantly booted by geo-locate. I was timed out of many pots (playing 2-4 to 10-20, it adds up to quite a lot). When timed out, I was booted from the tables and software. Once I returned to the table, I was unable to see a HH and the person was gone pretty much every time. Not even sure what the result was. I'm assuming the opponent was given all the pots, unless they were nice enough to just check it down. This was since corrected, but was never dealt with by customer service. Many SBs were also auto-folded. The amount of errors were just insane, but most of them are known, so I won't go into complete detail.

Customer Service was a nightmare. Nobody spoke English, nobody had any experience in the poker industry, and before May 1 of this year, none of them were even located in this country. They requested that I supply them with screenshots and HH of all the issues. I then provided them all of this information. This was about 8 months ago. Nothing has been done since.

Andre Lacavou was the previous poker manager here in Hoboken, NJ. I was in contact with him consistently about my issues. I had a meeting with them at their office and was invited out for dinner, where they made many promises to compensate me for all of my efforts to help them improve, as well as promises to have my issues looked into and proper compensation being handed out. Andre was since fired and I have still heard nothing from Party.

I am now in contact with the new poker room manager. He requested that I come in and join some others to help them improve. I told them I had no interest and would like my issues (for the 100th time) be looked into.

They constantly want want want, but refuse to look into anything or give me what I am rightfully owed. They are like a child that only wants to know you when they need something.

Other various issues (aside from this one): $500 mtt that paid top 2 and was confirmed by Andre and many others that anything over the gtd 40k/20k or whatever it was, was to trickle down and payout. I was told the in depth details of the mishap and it is very different than what the official party release stated. I WAS TOLD TO KEEP QUIET AND DELETE MY POSTS, BECAUSE THEY COULD POTENTIALLY CAUSE HUGE PROBLEMS WITH WHATEVER THE REGULATION AUTHORITY IS CALLED HERE IN NJ

Another issue was an outage at a final table of another $200 mtt that a friend was involved in. I believe it was 5 handed and 3 of the 5 players were booted and incapable of logging back on, but were able to get onto internet explorer and other programs, etc. They blinded them out and offered zero compensation. They claimed it was their ISP fault. (This is all second hand information, but what I was told)

The list goes on and on. I have countless stories about my dealings with customer service. I have since reduced my play to close to nothing and have taken my volume elsewhere. I'm excited for PS to get into NJ so we can deal with a professional company.

Party, you have zero redeeming qualities. Your software sucks, your geo-locate system is the worst in the business, your customer service is up there with the worst I've ever dealt with, your player pool is terrible, your promotions are laughable and your rake (although I haven't done the math) is a complete joke. $500 hypers are $475+$25. Seriously? The % rake is actually higher on 500s than 200/100, etc. I'd say get it together, but the truth is, you don't care and are too incompetent to achieve better. You will be out of business within 6 months.

Looks like it might be newskin.png in the newgametable directory, haven't tested it tho

+1 site is scum and run by morons

jkidd - I appreciate you taking the time to post all of your thoughts on this matter. It's good to see it all laid out like that. I don't know why I was shocked when I saw 185+15 hyper turbo sats today for the $1k (which froze up like everything else...) but I was.

tytyty. I just made the whole thing black and it worked.

Cicakman, you're wrong. Party is the biggest and best site around. Why are you whining like a baby over one little problem?

I so love that this happened.

everyone affected by the (GSSS) crash should flood party and borgata poker twitter account with the demand to have ZERO profit for the f#ck up last night... REMEMBER, THEY STILL GET TO KEEP ALL (or MOST of) THE RAKE DESPITE THIS INCIDENT.

its like.. you cut my hair, and your scissor broke, then unable to continue.. and i still pay you 25%ish? ..

Was at the dinner with JKidd, what he says is accurate. (except for andres last name) Promises were also made to me that were not kept.

I do believe the previous manager (andre) had the players best interest in mind, and did everything he could to fix these issues and improve the site overall. Unfortunately, it seems like he was just one more person that corporate was putting between themselves and the players.

I believe that the big problem here is not partypoker or borgatapoker.com. The problem is bwin, the way their company is structured and run.

In addition to that, they keep the rake and everyone's buy in that busted before the crash. If your going to cancel the tournaments id say refund everyone . Not just the people who were still in. What are they doing with the people who busted buy Ins?

I believe they paid the rake back.

I know they didnt keep peoples buyins who busted though, they paid them out to people who didn't bust.

^ I didn't get any rake back for the 1K main event, which I busted prior to the crash.

I hope nobody who busted before the crash was compensated as they were not affected—The rake should go to those who were.

I guess that's fair, but I disagree slightly. We shouldn't be compensated largely, I do feel as if we should get our rake back because we pay rake for them to run a straight forward game.

I don't need the 50 bucks, I do think I deserve it back, but as long as it's distributed to players I'm OK with it.

And while you were playing it, it was straight-forward. It wasn't broken when you were in it, and if it hadn't broken, nothing would have changed for you.

That's a problematic and results oriented way of looking at it, but I'm not gonna argue further unless I see it demonstrated that the rake I paid did not at least go to someone who was in the tournament. Like I said as long as Party gives it to the players who were left then that's fine with me, I would have had that piece of value if I was still in.

The problem is that the tourney wasn't straight forward te whole way through, and thy shouldn't get to keep some of the rake because se of the tournament ran.

Just wanted to echo JKidd's sentiments. I multitable midstakes cash and the amount of money that the software freezing has cost me is staggering. I would love for them to have good software, competent management and to care about doing right by their customers but that is not, and never has been the way they operate their business.

Side business note: This is what having a moat around your business can do. You can be awful for a decade in everything associated with your business, but if you were a first mover with name recognition, you still have a chance.

I disagree that it was straight forward while he was in it.

I don't know the exact numbers of how many were supposed to get paid and how many were left when it crashed, but as an example... If I think 50 are getting paid and I got knocked out in 210th thinking only 50 would get paid I'd be a little upset if 200 got paid because there is a distinct chance I'd have played the hand differently.

So I see in the lobby, a $200 turbo set for 11pm tonight.
Not sure if this is going to be a weekly, nightly, or whatever in the schedule.

But this is an example of how little thought and effort goes into making their tournament schedule.

First off the rake is exactly the same as their Sunday major. This is a TURBO. It should be a $190+$10 or something.

Second off, why is it so late at night? This is a Wednesday night. People work on Thursday. Put it at like 8pm/9pm when there is a lot of traffic on your site.

Third off, why is there no guarantee on it? Even if its $1000. Just make it small and try it out.

Just seems to me you guys do not want this tournament to succeed with the amount of effort, or lack there of you guys put into this.

If you want someone to help you with your tournament schedule, feel free to contact me.

+1. Its astounding how bad the software is. It is slow, freezes CONSTANTLY, and now the login screen is freezing such that I can't even log on. I expect to lose hundreds of dollars per session through software glitches, stallouts, disconnects. As soon as a capable alternative comes along (see: Pokerstars) I will probably withdraw nearly every cent I have on the site and put it on there.

This. Scamming morons gonna scamming moron.

wildman75, you can tell whoever makes the schedule is very inexpierenced and I doubt they've ever played online poker in their entire life. With that being said, I'm glad they are finally adding some omaha hi/lo tourneys. The buy-ins are ridiculous though. The nightly o8 tourney, $2 buyin does very well at 10:30pm est (make it a couple hours earlier, maybe the traffic doubles for that particular tourney). Then they added a $20 buyin which I don't think has run in its 2 or 3 month in existence. Then they decide to add a o8 bounty tourney, $10 buyin which I havent seen run yet, either. Lets not try to get cute PartyPoker because I've never really seen an o8 bounty tourney run before, especially a daily tournament. Today I noticed a $5 o8 6 max tourney they recently added. Happy about that and I bet it runs every night. So my advice, lower the buyin for the bounty tourney and/or get rid of the bounty. I think it would do well if you changed it to a $5 o8 rebuy/addon tourney. Lower the buyin for the $20 tourney since it hasn't run in like 90 days straight. These nj players don't wanna roll the dice with a new game with such a high buy-in. Start with omaha hi/lo low stakes and move up to higher stakes every few month. Seems pretty basic to me.

And while you're at it, add some omaha hi/lo sit n gos. Let these players get in some practice with a $1 or $2 o8 sit n go.

+1 another time. this tournament is a huge fail at 11pm. might have a chance at 8 or 9.

I was kind of hoping Partypoker Nj might have learned something (lol i know) from the GSSS series. Ignoring the big **** up with paused tourneys and 200k not hitting the G. Most tourneys either hit the Guar or went over a decent amount.

the lesson being increase the Guarantee/ add guarantees = more players play. decrease the Guar = less players play.

that entire if you build it they will come lesson.


but a week + after series ends the few additions to the schedule i notice are tourneys with out a guarantee and a 20$ 1kG turbo. weak ducking sauce.

+1

truth is they are just afraid