E-mail #1
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Hi Party Poker,

I play under the name _________ at your site. I was recently involved in a hand where I knocked out an opponent multi-way, but was not credited for the knockout.

The hand # is 10,889,892

The relevant action is this:

Opponent 1 (least chips) all in

Opponent 2 (more chips than Opponent 1) all in

Me (more chips than both) all in

Opponent 1 wins the main pot

I win the side pot

I was not credited with the knock out. Opponent 1 definitely shouldnt have been, because he was covered by Opponent 2. But that seems to be the case.

Please let me know why I did not receive the knockout credit.

Thanks,

Me
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Party Response #1
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Dear Me,

Thank you for contacting Customer Service.

After carefully reviewing your hand history we are able reply to your query. As you wrote you were the chip leader on your table. The situation on your table was:

The cards on the deck were: [Qh 7d 5h Ac 8s]

You had pair of Tens: [ Tc, Th ]

The other two players you played with:

Player “A” had: pair of Aces [ Jh Ah ]

Player “B had: pair of Sevens [ 9s 7s ]

However the player “A” wins the main pot because of high cards but did not collect the whole amount of it because of insufficient funds. The player “A” played only for the amount that he/she bet. The excessive amount of your bet was returned back to you in form of the side pot.
In case you need the full information about hand history on our end please contact us back.
In case you need to review the hand history from your end follow the steps below:

>Login into our Software

>Click on Account

>Click on My Statements

>Click on Tournament History

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,

Peter,

Customer Service

Gamble Responsibly
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My Reply E-mail #2
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Peter, thanks for your reply. Id like you to remember that this tournament credited each player $4.50 or so for every player they knock out.

You have accurately described the hand, but have failed to mention that at the beginning of the hand player "B" had more chips than player "A" had.

Player "A" indeed won the main pot with a pair of aces, but did not have enough chips to knock out player "B"

I knocked out Player "B" from the tournament by winning the side pot with a pair of tens. I should receive the knockout credit of $4.50. It is that simple.

Please come to a concrete resolution of this issue with your next e-mail.

Thank you,

Me
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Party Response #2
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Dear Me ,

Thank you for contacting Customer Service.

I am sorry for the inconvenience you have encountered.

Let me confirm for you that in order to get the prize for eliminating a player in bounty tournament this should happen in main pot. As you created side pot with player "B" and won it, this did not count toward getting the prize for eliminating him.


In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,

Bogomila A

Customer Service
Gamble Responsibly
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Losing $4.50 isn't a big deal, but how can you possibly come to this conclusion here... Also, why piss a customer off over a happy meal?

This happened to me before to. Made a post about it a few weeks ago in the nj thread. Never pursued getting my bounty tho. Just another crappy policy they won't change.

Unbelievable. They need to have customer service reps who have an understanding of the rules of poker.

http://forumserver.twoplustwo.com/22...litch-1402237/

Wow...

So by their rules, someone with 8,000 chips can "knock out" someone with 12,000 chips.

I guess they aren't good at math.

Hi,

I can confirm that currently bounty prizes are only paid based on the main pot and not any side pots. However, we agree that this isn’t optimal and as a result will be changing our policy so that prizes are paid on side pots as well. This change will be made soon and I’ll let you know when it’s been done.

Thanks,
Paul

isn't "optimal"?????

it's not just not "optimal", it's WRONG. you can't knock someone out if you don't cover them, how on earth would they win a bounty?

Pretty funny. They can confirm their software is wrong. (How did it pass the regulation hurdles??) Is there a regulation somewhere that requires "wrong" software from being used for real money gambling? Otherwise, is the state saying online gambling may be rigged?

Seriously messed up, they shouldn't be calling this a "policy that needs changing" it should be a mistake in the software and the players who actually knocked the people out should be paid asap.

Thanks for the eventual reply Paul. Glad to hear it will get fixed.. Would be nice to see my money at some point?

[ ] Cool policy
[X] Not playing anymore bounty tourneys until that gets changed.