Whew, lot of questions. I'll do my best.

We use iovation to look up a given player's "fraud score". They don't have any access to our hands, our database, our office, our software or sensitive information. The relationship is distant at best.

"They" are the Nevada Gaming Control Board. They have an entire division (Audit: http://gaming.nv.gov/index.aspx?page=45) who have requirements for reports and process review. We both provide them with reports in various formats (such as a "table session" report that has line items for every single bet/fold/raise and the pots awarded, bets returned, rake taken for as long as that table exists - it's several hundred pages) and access to our systems to review those reports directly.

After the field trial, we have the permission of the GCB to update our software. This essentially means no new versions until the end of field trial, unless something critical comes up (at which point field trial would start over). Field trial can be reset for a variety of reasons, but essentially it's up to GCB to determine if you're successful in your field trial.

We can't add anything when the GCB "isn't looking". Every piece of our software is either stamped as core or non-core. Core components are things like the shuffle, actions the buttons take when clicked, how the pots are awarded and so on. Non-core components are things like the text blurb in the deposit window or the selection of avatars. Core components MUST be approved by our third party certification company, GLI (http://www.gaminglabs.com/ - warning, autoplaying sound). Once GLI approves it, they write a report and sends it to GCB for their approval. What this means is, in practice, new features need to be vetted a long time in advance. Once we finish our internal planning, developing and testing, we can't just roll it out - we have to send the code to GLI, then wait for GCB approval. This means we need to plan ahead, and we're currently already working on v2 and v3.

We select them and pay them. There's only two in Nevada (that I know of - so don't quote me on this, and if a rep from another certification lab is here, please speak up): GLI and BMM. Both have employees who have previously worked in the GCB directly. I don't actually know if the audit results are public, but you can try contacting GLI directly to ask.

We're majority owned by Station Casinos, who is owned by the same people who own the UFC (the Fertitta family). Tom Breitling, our chairperson, is easily google-able, but owned a travel company (later sold to Expedia) and the Golden Nugget Casino. Tobin Prior (our CEO) used to run the Atlantis in the Bahamas. Basically, we consider the Station/UFC/UP companies to be a part of the same extended family.

I'm honestly uneducated on Station Casinos history, sorry. I just work here.

I hope I was able to answer some of your questions, but again, just to make it clear, I'm involved in the poker product side of things for Ultimate Poker. Let me know if I can help you find the answers you're looking for, or the people who know them.

Heya Reno, good to see you popping up in this thread, even if you're wrong! Go Canucks!

The technical reason this happens is so that we don't have our game servers slowed down by requests to look up hands. I think 3 minutes is a little bit long, I'll see if we can't get that sped up a bit. We really want to be careful as we grow in this first couple of weeks, though, and little secret.. much better hand histories are coming soon.

Hm, that's interesting. I'll look into this. I *believe* that if you go to showdown, you should be able to see all hands [that made it to showdown with you]. I'll find out if that's not the case.

One phone per customer, unfortunately.

Glad to hear that it's smooth sailing for you.

We hope to have everyone in the same boat.

So we have oceans of players.

Not just a drop in the bucket.

(Ok, ok, I'll stop).

Keep in mind that casino on the border is too close to the border for us to allow play. You'll need to be about 1.5km (a little less than a mile) inside of Nevada for us to approve you.

Just try to keep a rough estimate on your own - we can always look it up in your account. If you think you've gotten there, send us a message and we can look up how much rake you've paid.

+1

Just a graphical glitch. The rake doesn't actually get taken, it just shows what the rake WOULD be if the flop were seen at that point, but you'll notice that the person still wins the full amount.

"No flop, no drop" is our rule.

Hey, thanks for this. Glad to hear it.

I'm not sure why this is. We haven't been able to reproduce it, but at least a couple people have reported it. Is there any chance you have any antivirus software that could automatically kill programs? I know it's a long stretch and the answer is probably "no", but this is not a good experience for anyone, so we want to try to figure out who is experiencing it and why.

Thanks.. Will update shortly.

Not a fan of auto post being auto clicked when you sit down. Some nits prefer to come behind button rather than UTG

Dax can you please tell me what I need to do on my end to fix this if possible.


Quote:
Originally Posted by parisron View Post
So I have been using my new laptop windows 8 with no real problems other than already stated, its dual core and cards dealt around 4 seconds pre flop.

Set up my desktop windows 7 I havnt used in awhile quad core and pre flop deal is 1 second, sweet, but I can't pull up cashier for some reason and the chat box that shows the cards on flop just has X's. What could the problem be?

I just updated windows and still has problem.
Downloaded new IE10 for win 7 64 bit, updated Java. Restarted. Still same issue. I can never download flash on this computer maybe because 64 bit don't know if that's the problem.

T-Mobile is the fastest LBS lookup provider, so it's currently our recommended provider. Before you switch, you might want to try a burner phone (on T-Mobile) at your house to ensure that everything works smoothly before you bust out of "contract prison".

Also, it wouldn't hurt to let them know you're leaving them because they wouldn't enable LBS for playing on Ultimate Poker. We appreciate calls to them pressuring them.

This is right. You'll need your cell phone to withdraw.

I got the over on 199.5. (Maximum entrants is 200).

Seriously, I think it's going to fill up. There's 37 registered already, and we think something like 90% of the registrations are going to be day-of.

Umm...I only ever asked Dax a few questions. Not sure who you are or why you are behaving so defensively. Is there some reason you think my asking a few questions prevents anyone else from doing as they like?

I hope you can see that your overreaction looks quite suspicious, as if I'm threatening some personal interest. Is your name Greg Pierson? Are you affiliated with UP in any way?

I don't intend to play UP until and unless my homework proves them to be trustworthy with my bank and credit card info., not to mention any money I may have on account with them. I've found quite a list of reasons to distrust them but not one reason to trust them, especially since their own website obfuscates who actually owns UP and Station Casinos.

We absolutely are. I actually talked to ZPM on the phone the other day. Kudos to him to helping us out.

Verizon has approved loc-aid to use LBS (location based services).

Verizon has not approved Ultimate Poker to use LBS.

No relationship between Bovada and CyberArts.

I am pretty sure the primary source of location is going to be your phone (the Nevada IPs are all pretty solidly within Nevada). It seems like your phone is taking pretty close to the cusp of timeout for LBS. Try logging in 5-10 times and seeing if you're getting 100% failures or successes - my guess is that you aren't.

Again, I really appreciate that work you're doing! Don't go too out of your way for us though, or we're going to have to start paying you.

All Las Vegas IP checking should be fine, but this anecdotal data point is exactly the reason Nevada didn't want to use IP geolocation alone - it's just wildly inaccurate. Imagine if we had to make the Nevada buffer zone 25-50 miles to ensure 0% California/Utah/etc gamblers.

More connection experiments:

Okay, I had my Dad sit in front of my computer so that I could take my phone to Henderson while he tried to log on from computer. I was in the Fiesta Henderson with my phone. UP login failed.......arrrg

The IP address location seems to be a red hearing but there is still something wrong involving the internet connections.

I used my laptop to go on the Fiesta Henderson wifi, UP login failed, multiple times. This astounded me. Dax, can you confirm anybody playing on Fiesta Henderson's wifi network?

I was so confused that on the way home I decided to double check my earlier results. I stopped at the McDonald's at Vegas Valley and Nellis. Where I had failed previously. UP Verification failed. I was about to go to my next stop but then noticed that there was a wifi connection for the Popeye's Chicken right next door. I decided to give it a shot. UP Verification: SUCCESS!!

My car did not move, my phone did not move, cell towers did not move, same computer. Two different wifi connections. One works and one does not! I repeated the test twice on both networks with the same results.

The Mcdonald's connection was faster in every way but would not connect. The Popeye's signal was fair at best but worked.

I don't know why. Anybody who can determine the difference between these two connections can solve this problem.