I did not suggest everyone uninstall and wait a year...

I was attempting to address a small minority on this thread who have an overtly hostile tone towards UP and the current product they are offering to the public. I don't want to take the time to pull quotes right now, but I hope you can appreciate the posts I'm referring to - "this miserable excuse for a business" et al...

My point is simply if you don't like a product, don't buy it - go away - let the people who are enjoying it (like me) do so and be a supportive community member it its ongoing efforts for improvement - something we all strive for.

I wasn't perfect 20 years ago and I'm not perfect today - I worked to improve myself then and I work to improve myself today. Calling me a failure today or 20 years ago is counter-productive to growth.

Personally, in all ways I am capable of, I AM buzzing about UP NOW - I think it's great NOW.

I'm thrilled I'm able to play my favorite game online legally and with high confidence in the security of my funds.

It's easy to trash the software about how badly in compares to PS, FTP ect... But such complaints seem to ignore MY #1 complaint about Stars and FTP which is I CAN'T PLAY THERE.

It's a new world and I'm happy and proud to be part of the evolution and I am 100% confident than one day I will be thrilled to say "I was there at the beginning".

Peace and happiness to all - poker should be fun - if it's not fun for you, don't do it....

Ultimate Poker Rocks!

I don't think so... I've opened a couple of businesses and am pretty familiar with not only the term, but what it's like to go through them...

The beautiful part is time will always tell...

Antes are 10% of the BB

This same thing happened in one of the early versions of FTP or PS, can't remember which. Their software considered the BB as a raise from 25 to 50, therefore a raise to 75 was a complete raise and reopened the betting. Assuming its a similar issue with UP. It was eventually fixed in an update, hopefully Scotty sees this and they can fix it too over at UP.

I tried playing limit poker here for about 10 minutes.

Questions:

1) How does one leave the game once bought in?
Why isn't there a simple "Quit the game" link?

Not having an obvious and easy way to leave the table is disturbing.
If I sit out, I see "Do you want to leave the table?"
The f*cking answer is "YES!".
Unfortunately, there was nothing for me to click on other than "Go to Lobby".
So after doing that a few times, returning to table, going to lobby, returning to table, eventually it released me from the game.


2) How many raises permitted in Limit Holdem?

3) If I am in the showdown, win or lose, how do I see the hands of the others in the showdown?

4) My 1st hand was behind the button.
I expected I'd be asked if I want to post.
How could I have expected competence with Ultimate Poker.
It automatically posted my big blind.

How do I avoid this?
Why doesn't it give me a choice?

5) Why isn't there an FAQ with this info so I don't have to waste time posting basic questions?




Also - after about 5 minutes, my computer screen went totally black.
It does not normally do this.
Picture returned after about a minute.

Same thing happened yesterday while playing a tournament.

I assume I'm not the first to report that your app is doing a good job of almost crashing my computer?

I look forward to your answers.

I also eagerly look forward to your company going busto, which is inevitable once there is competition.
Most people aren't going to waste time emailing questions to support to find out how to leave the game.
It's going to happen once, they're going to find it an unpleasant experience being asked "Do you want to leave the game" with no way to respond "Yes", and they're going to vote with their feet and stay away from your site.
Likewise dealing with near computer crashes.

I also disagree with the recent poster who called this "growing pains".
This is incompetence on an awesome scale.

I was thinking, and hoping, that once I accumulated $400 in rake that I would get an invite to one of the VIP SNG's.

But, maybe you have to do the $400 within a certain 7 day period. (I know I have accomplished the $400 since I last recieved a VIP token.)

If it is within a 7 day period, please tell me the timeline. If not, could I please get some tokens?

Can anyone tell me how one exits a live game?

I asked in the Chat box, and one of the players responded "Close the window"

Is that correct?

So if either Ultimate Poker or my computer disconnect, I am instantly cashed out of the game?

What if I'm in a hand and disconnected - I'm automatically cashed out of the game and lose the hand, even if able to get back before time is up?

When I sit out of a live game it asks "Do you want to leave the game?"
Has anyone discovered a way to respond?

How long you been working at Ultimate Poker?

I opened an account their first week of operation (missed the first day) but am just a player and have no other relationship with Ultimate Poker.

I'm just happy to be playing online again in the US of A and have high hopes for the future.

sigh.

either you dont understand the term growing pains, or you don't understand the problems with UP.


In business terms, "Growing pains" are the pains a business experiences due to growth. For example, if UP got a bunch of new customers and their servers could not handle the additional load, that would be growing pains.

The problems UP is facing with their software are not due to growth. they have existed from jump street and the complaint is that UP has done nothing about them.

Thats not growing pains. In fact, its the opposite of growing pains. Its stagnation pains.

Helpful link... http://www.dana.org/news/brainhealth...l.aspx?id=9836

Wouldn't the opposite of growing pains be shrinking pains?

I do apologize for an incorrect assumption...

It was incorrect to assume Ultimate Poker is having any pains at all be they growing, stagnating or shrinking.

They successfully established themselves as the first legal, licensed and regulated poker site in the United States post Black Friday.

They have signed up more people than they projected and are signing up more every day.

Games are running 24/7.

They have a 90-180 day head start on the competition.

Everyone who works there is working very hard, but I'd place a bet that it's a happy hard and not a painful hard.

I'm sorry as someone who lives in another state and watching this as an observer I can't help but think that I would love to punch Stinky Johnson in the gut. Seriously who in this world thinks being so obnoxiously rude when trying to get help is going to get them anywhere? You either have a serious asperger's problem or ...well just problems...

I think most issues brought up are very valid but the way some of you come off when expressing them is just crazy. I look forward to playing whatever sites are open next time I am in vegas!

I discovered a split pot bug that is certainly not a priority but needs to be fixed in the future. In a split pot the player closest to the button gets the extra chip. It should be the player out of position.

As for having to [x] out of a game, is it really that big of a deal? Report it as an annoyance or bug and move on. Obviously the process for updating software is not ideal. We need to change the NGCB process, not take it out on a company that knows first hand how much of a PITA it is.

There is this little x at the top right of the screen that closes the window. It then asks if you would like to leave the table. Click yes, and you leave.

It's not necessary if you know the typical way windows close in Windows.

You are such an angry person who doesn't understand how to close windows in Windows.

bet and 3 raises, otherwise known as 4 bets

If you are pressing the action and are last to act, check behind and you will see their hand. If you choose not to do that, you can bet, and if you lose it will show their hand at showdown. If not, it won't. Think of it like live poker, where you don't usually get to see your opponents' losing hands.

This has been brought up dozens of times in the thread. Do you read it? When you first sit down, immediately unclick autopost, and you won't be required to post until the bb comes around to you. Many players, if not most have accidentally posted UTG. Posting on the button would be great, if you did it by accident.

See above

It does, see above.

Because you likely wouldn't read it.

O noz

O noz Omigod

Correct assumptions, but there were plenty of disconnections on every other internet poker site. Selective memory is bad for your health, and it is a risk on every site.

No one cared to answer you, so I did, even though you're the equivalent of a pain in the azz customer that no one wants to deal with.

On behalf of UP, I say, "lol". On behalf of myself, I say "lol@you".

You're probably the only person on the site who doesn't know how to leave a game, and you'd be rightly embarrassed by sending an email to support about it. You should also be embarrassed by writing it here, where people are much less nice than support.

Yeah, this isn't happening, again, because most people know how to close windows in Windows, and most people know the inherent risks of the internet and connections occasionally failing. Until I'm 100 percent convinced the client is stable (and there are disconnect protections the site currently does not have), I'm not going to fire up a bunch of tables, and risk losing a bunch of money due to crashes.

The Nevada Gaming Commission disagrees with you, or they would not have passed their field trial. Most players also disagree with you. Every player would like certain improvements, but we're a lot more patient than you are. I shudder to think what happens when someone gets your order wrong at a restaurant or fast food joint, because you have no idea what incompetence is other than not knowing how to close a window in Windows.

I disagree with the judgements of RitterLV and nunnehi - I felt there was a good chance, especially given the numerous bugs I've read about for the last 2.5 months, that I was going to close the window and be blinded off.
Or at least that this was possible.


Didn't Stars have a "Quit Game" option or something of that nature?

There's a difference between closing a Windows window, and leaving an online poker game knowing that my stake has been returned to my site bankroll, rather than being played off, or the site treating it as a disconnect and leaving me in.
And again, especially with a site with as many problems as this one.

nunnehi - Appreciate the serious answers you gave to some of the questions.

Responses in boldface:

There absolutely is a bug in the quit game thing.

Try this as an example:

Put your whole roll on one table.
Now close that table (x out, leave table, etc).
Immediately try to join a different game, it will say funds unavailable.
Now go back to your original table- you will still be sitting there, in your original seat, with your whole roll.

You just have to sit out until next hand starts then leave and its available immediately.

Or leave and wait until current hand is finished then its available. Same as poker stars or anywhere.

Thank you.

I had no idea if the above was the case, but it certainly seemed possible, and this was my fear, and the reason I was reluctant to simply close the window while still seated at the table.

You have to wait until the hand has finished being dealt before it will officially close you out. For example, if you were going to leave at the next big blind you would close immediately if you fold your hand. Even though you have "left", it won't actually take you off the table until the hand has ended. You will not continue to be dealt in once you have closed the table, even if it shows your money is still in play for up to 1 minute after you have left. I think it's similar to locking the action as another table you have open is being dealt. I don't like it, but you shouldn't feel as if your roll is in jeopardy. If you do think it is, just click log out or quit on the main page, and it will close out everything. The main thing I think anyone should do is hit "sit out" before actually leaving the table, and you will never have to worry about whether your table stake is still in play.

Stinky, I'm pretty sure you're wrong about it being a rubber stamp process. If it were, wsop.com would already be at market. I'm sure all they have to do is prove that what they say it will do is what it does. If you have a feature rich software, I'm guessing you have to prove that every single one of those things works without ANY bugs (such as wsop allowing two Mac players to play for real money when it was initially launched). If not, you don't get approval (I could obviously be wrong about the stringency, but it has been said that every change has to go through approval by multiple people in this thread). If you catch a bug that was missed, as Scotty said, you have to re-apply to fix that bug, so they might leave a bug in that doesn't affect game play. Since you appear to have no knowledge of the actual process, a lot of your complaints (regardless of whether they're valid, as many are) are hitting the wrong people. UP would like their software to be better, I'm sure of that, but it's not up to them. They're doing what they can to be at market, and it is well beyond good enough for most consumers of the product. For MMTs, it will be a pigf**k, and most of the people complaining on a daily basis here are those types of players. Most people don't play more than 2 tables at a time, and the way the software acts, I wouldn't feel comfortable playing more than that until the tables are re-sizable.

nunnehi - Thanks again for the feedback.

"Seriously who in this world thinks being so obnoxiously rude when trying to get help is going to get them anywhere?"


Not having an FAQ on the site with a lot of basic questions answered - things like this can't need Gaming Commission approval and the lack of them just strikes me as beyond incompetent.

But I'll do a better job of controlling it ("obnoxious rudeness") in the future.

Or do what someone suggested people do who are unhappy with the site and situations and just avoid the site for a year perhaps.

Others I know took a look and are simply avoiding it until the windows can be resized, until they don't read about two 9 of spades appearing on the flop, until there's a lobby waiting list, until...etc. etc.

I have no inside knowledge so this is just my opinion, but I get the feeling Gaming Control doesn't check the software a whole lot. Approving the software sits in their box of To Do stuff for as long as they can drag it out, then it's Identity Software works, Check, Location Based Service works, Check, Approved and onto the next application. I doubt they're bug-checking for UP. If an issue arises at a later point (a complaint, fraud, etc.) then they go back and review and/or investigate that particular issue.

I get the feeling that we'll see both Ultimate Poker v2 and Wsop.com getting approved at the same time.

1. Registration for Free-Roll tournaments is typically capped at 1 hour prior to the event to prevent zombies. Registration for Nightly tournaments are typically opened 24 hours prior to launch. Weekly tournaments typically have a 7 day registration period.

2. Late registration is a feature that is being worked on.

3. The Staycation promotion has ended.

4. The "Registration is Not" bug is known. The lobby should read : "Registration is Not Open".