Long story short, I started attempting to withdraw a 5 figure number in August of 2014. They gave me a runaround for 4 straight months. I verified routing # with my bank 5 times and they continually told me they couldn't figure out how to get a wire to go through. Eventually, they allowed me to get a check sent.

Now, I should be all set for quick withdrawals, no? 18 days ago I requested another check. After not receiving even an approval email in that time, I sent them an email asking what is going on. They responding with:

"Thanks for contacting us; my name is Donae and I'll be helping you today.

I apologize to hear about the difficulties and inconvenience that you are experiencing at this time.

To rectify this issue, you would have to reverse this transaction and request the withdrawal again. Once you have completed this action, we kindly ask that you contact us so that we can send your details to our transaction team for processing. "

I then called them and asked why I would have to cancel my withdrawal and start over from day 1. They gave me zero information and refused to answer that question. They have no reason for demanding this. All they told me was that the withdrawal is "lost" and needs to be redone. I told them to go ahead and just do it. They told me they can't and that I would have to do it myself. All of this just seems insanely sketchy to me. Do they legally have a window that they must pay out a withdrawal within? Are they trying to start from day 1 for a reason to prolong paying me? After waiting 4 months for the first one, I'm starting to become very skeptical of the situation. If anyone knows about the DGE requirement to pay customers in an orderly fashion, please let me know. If they are breaking laws by prolonging my cashouts for months, I suppose I will have to speak to a lawyer. FWIW they remove the money from your account when you withdraw. They held ~30k for 4 months, and now another ~50k for 3 weeks and counting. It just can't be legal. Any help anyone can provide would be awesome. If there's a WSOP rep in here with half a brain, unlike anyone via phone/email, that would be great too.

Try messaging WSOPBill. He comes around the forums once in a blue moon, doubt he'll see this.

fwiw I have cashed out 5 figures (less than 20k) from the cage at caesers twice and was shocked that there weren't any issues.

(the first time you do have a limit of $500, but 24 hours later the limit is gone)

wtf is it with poker sites and slow withdrawals. It's pathetic.

Especially for a ****ing state-regulated site. Should be no sketchy payment processors involved.

Infuriating.

First off, let me say that this is unacceptable. I've spent the last few days in email and phone conversations with our CS and payments people trying to figure out:

1. Why it happened.

2. Why you were provided such a poor experience.

I think we've narrowed down the technical glitch that caused the problem and that is being rectified.

We are now working on debugging the process that resulted in you receiving a runaround and confusing information.

Again, I apologize. This is unacceptable and I appreciate you bringing it to my attention.

I agree this is ridiculous, but cashouts at Caesar's cage are always quick and painless.

Im in Las Vegas, so my suggestion when someone needs to deposit in NV is "go the cage at the RIO, if youre having problems depositing online".

So, I know its easy for most of us to fall into this perspective..... but id like to point out.... these business arent running in AC and Las Vegas alone.

What happens if the guy is in W. New York, NJ and never drives down to AC?

The business needs to (I should say, the business should) run smoothly for all its customers. I want a guy in Lake Tahoe to be able to deposit just as smoothly (or even more importantly) than someone in Vegas....

And thats absolutely not happening right now with us, similar to the problems that the OP had with the withdrawl system in NJ. Its practically impossible to get money online in NV.... and our player pool is affected significantly and directly because of it.

I understand you're sorry for the experience and all that, etc., but all we really care about is did you pay him his withdrawal yet?

Poker stars soon Really soon