I will sum it up as best I can and just post the email string after.

I went to deposit $500 to BCP via money transfer because CC deposits are no longer available in the cashier and support couldn't give me a reason why it disappeared when other players still have it. I used my debit card to send money to receiver supplied by BCP. I did my part, in all costing $542 ($500 deposit and $42 debit card fee). I received email confirmation from money transfer company that my money was successfully sent and available for pickup by receiver.

I woke up next morning to a new email from wire transfer company saying the transaction was cancelled and that the money would not be refunded to my debit card. After immediately calling wire transfer company, they informed me the person(receiver) I sent money to had been flagged for numerous reasons and according to their rules and regulations regarding terrorism and money laundering I would not be receiving a refund. My next call was to my bank who said I could dispute the charge but the wire transfer company would show that I did authorize the charge and my temporary credit for the charge would eventually be reversed.

I obviously contacted support regarding this issue, seeing as I'm out $542 with nothing in my poker account. Support did not take responsibility for the fact they supplied a receiver that was flagged. They told me repeatedly it had nothing to do with them and also went as far to say that this wire transfer company supplies them the receiver name. That is an absolute lie as I used to work for this company from 2005-2011. This company cannot and does not supply receiver names for companies to have money sent to. It is a major violation of laws this company has to follow in the US.

This is unreal and hopefully this forum can help me receive what is right, my deposit honored. I shouldn't have to eat $542 because the only way they allow me to deposit on their site caused my money to be confiscated.

Email string will follow minus names of company, obviously.

ME:

"Hello,

I made a deposit through WIRE TRANSFER COMPANY yesterday. I sent it to NAME REMOVED/San Jose, Costa Rica, as you requested. I used my debit card to make the transaction with WIRE TRANSFER COMPANY. This morning I awoke to an email from WIRE TRANSFER COMNPANY stating that my transaction was stopped due to suspicion of illegal activities by the receiver. I will not be eligible for a refund of money transferred due to their rules and regulations. I sent $500 in this transfer which totaled $542 after their transfer fee. Here is the original email from WIRE TRANSFER COMPANY acknowledging completion of the transfer:

Transaction Date: December 29, 2013 19:12:17 ET

Payment Method:
Debit Card
Card ending in: XXXX
Delivery Method:
At any agent location in receiver's expected payout location.
Sender:
Name: XXXXXXXXX
Address: XXXXXXXX
City: XXXXX
State: XX
ZIP: XXXXX
Phone Number: (XXX) XXX-XXXX Receiver:
Name: XXXXXXXX
Country: COSTA RICA
Expected Payout Location: COSTA RICA
Payment Information:
Debit Card
Card ending in: XXXX
Payout Information:
Today's Date: December 29, 2013
Date available in receiver's country: December 29, 2013
Delivery Method: At any agent location in receiver's expected payout location.
Billing Summary:
Transfer Amount: 500"

BCP Response:

"Dear XXXXX,

Thanks a lot for your email; it is a pleasure to assist you.

Sir we already tried to contact you to the phone number that you have on file and in this case we need to process the deposit and just wondering if you can provide us the MTCN.

Please feel free to contact us to our toll free number 1 877 314 4195

We also invite you to check out more information on our promotions by visiting the following link:

http://www.blackchippoker.eu/poker-promotions/

Please let us know if there is anything else we can do for you, we are at your service!

Kind Regards,

Peter
Digital Exchange
Home of the best deposit and cash-out options!"

ME:

"I'm currently at work and can't answer my phone. Here is the tracking number: XXXXXXXXX. It shows nothing now because the transaction was cancelled. Please advise as this is a major issue.

Sent via DroidX2 on Verizon Wireless™"

BCP Response:

"Dear XXXXX,

Thanks a lot for your email; it is a pleasure to assist you.

Sir if the transaction was cancelled we cannot process it with the MTCN number adn if you like we can provide you anew name and location and you will receive a refund from WIRE TRANSFER COMPANY for the deposit that was cancelled.

We also invite you to check out more information on our promotions by visiting the following link:

http://www.blackchippoker.eu/poker-promotions/

Please let us know if there is anything else we can do for you, we are at your service!

Kind Regards,

Peter
Digital Exchange
Home of the best deposit and cash-out options!"

ME:

"Maybe your not understanding me or maybe you're purposely ignoring what I said. I sent the money to the receiver you guys stated. WIRE TRANSFER COMPANY confiscated the money, all $542 of it, because XXXXXXX is flagged for illegal activities. There will be no refund for me from them!!! Black Chip Poker is responsible for this and needs to credit me. I sent it to who you asked, it's not my fault your receiver was flagged and my money was confiscated. I did what I was supposed to do.

I will give you guys one day to fund my account $542 or I'm going to post this all over 2+2 Poker Forum.

I've been a part of the online poker community for a long time and know the issues past and present. I appreciate sites like yours continuing to stay open for US players. But this is an instance where it's a price of doing illegal business in NY state and that's on you.

I did what I was told to do and your contact was no good and my money was confiscated as a result. I expect full retribution, $542, in my poker account by this time tomorrow.

Sent via DroidX2 on Verizon Wireless™"

BCP Response:

"Dear XXXXX,

Thanks a lot for your email; it is a pleasure to assist you.

In this case sir the transaction was cancelled and we never picked up the money so is out of our scope.

We cannot credit the money to your account and you need to contact WIRE TRANSFER COMPANY for that.

They suppose to give you a refund for that because the transaction was never completed and we get the names from WIRE TRANSFER COMPANY.

There is nothing we can do for you is the transaction was never processed.

We also invite you to check out more information on our promotions by visiting the following link:

http://www.blackchippoker.eu/poker-promotions/

Please let us know if there is anything else we can do for you, we are at your service!

Kind Regards,

Peter
Americas Cardroom Deposit Center
Need help? For faster service access our live chat service!"

ME:

"Ok now you are insulting my intelligence. First let me start off by saying I used to work for WIRE TRANSFER COMPANY and it's parent company at the time, COMPANY NAME, as a Senior Accountant. I'm well aware of how the company operates. WIRE TRANSFER COMPANY doesn't supply you with the receiver name to send money to. That is someone you use to pick up the deposits at a WIRE TRANSFER COMPANY agent location. Your slimy way of dealing with this is remarkable. Of course you didn't pick up the money because WIRE TRANSFER COMPANY flagged your receiver as operating under suspicious activities. As a result my deposit of $500 plus the $42 fee it took me to transfer the funds has been confiscated under their illegal money laundering and wire regulations. I will be receiving no refund and was told by them specifically to contact the company/individual I was sending money to and receive a refund from them or contact the BBB and my States Attorney General Office. Your excuses are unbelievably insulting. You supplied a receiver that was flagged, obviously not on purpose but nevertheless you did. I did as I was told and your response is "it's out of our scope". Nice way to handle a customer. I will be posting this on 2+2 immediately seeing as you won't do the ethical thing.

For future reference, WIRE TRANSFER COMPANY doesn't supply anyone with a receiver name. That is a major violation of the US laws it operates under. I still am an active stockholder in the company and if this was true, severe penalties would be handed down on the company."

Now BCP is saying that the transaction was cancelled because they supplied me with a person who had 4 names. When I sent the transfer I used the persons first and last name. BCP states that the names I used would reference a different individual who must be flagged. They also have backtracked and said the receiver names aren't supplied by the company which is a complete contradiction to what they said in an earlier email. They are simply getting out of a situation that is their fault.

Here is there most recent email:

"After reviewing your first e-mail I was able to notice that the name displayed in the WIRE TRANSFER COMPANY Transaction Confirmation that you sent is not correct, since it is missing two out of the four names that we provided you. It is very important that the receiver's name you state in the transaction is exactly the same as the one we provide, otherwise we will not be able to complete the transaction because, for WIRE TRANSFER COMPANY, those are two different persons.

Therefore, if the name "MARIA BALLAR " has been flagged, it would be a completely different person than the name we provided, since the name "Maria Andrea Zuniga Ballar", which is the one we gave you, is a completely different person for WIRE TRANSFER COMPANY.

This name is provided by us, from a list of persons authorized to handle this transactions, they are not provided by WIRE TRANSFER COMPANY. If we would've submitted the MTCN that you sent as is, the transaction would have been rejected because the receiver's name does not match with the one provided.

Also, in the same e-mail that you provided the MTCN, you also stated that the transaction has been canceled which makes it impossible for us to complete the transfer and pick up the funds. Since we were never able to have access to the money that was sent we will not be able to refund this transaction back to you. In this case, after following up on thousands of WIRE TRANSFER COMPNAY transactions, the normal procedure when a transaction is canceled is that WIRE TRANSFER COMPANY reverses the charge back to your card or gives you back the cash if the transaction was paid this other way.

Please let us know if there is anything else we can do for you, we are at your service!

Kind Regards,

Mike
Customer Service Supervisor
Americas Cardroom Deposit Center
Need help? For faster service access our live chat service! "

-

Yup those are the only 2 deposit options for me and it seems as though BCP is just not accepting responsibility for the fact I did what was asked and their person was flagged. Just make up new excuses each email response. FYI, I sent it to San Jose/Costa Rica

did you try PM'ing the wpn reps here?

Well it looks like you failed to use they name they told you to use. This is not the poker sites fault and I don't see any reason for them to refund you. The wire transfer company should be the ones refunding you for the rejected/canceled transaction, and if they refuse I'd go to your bank about it.

Well that's horrible man. All i can say is i hope they make this right a lot of us only have that option to deposit with so this could happen to anyone of us at anytime which make me nervous. Good luck and hope they make this right for you as they should.

The problem here, is the depositor didn't use the name we provided to make the deposit. So thats why the transaction was cancelled, we are working on a solution here, but you have to bare with us.

Cheers

Appears to me that the OP is culpable here for not using the name exactly as it was given by BCP. I'd have imagined that an accountant, and especially one who had worked in the wire transfer business, would have known better.

No offense but you are completely wrong and so is WPN. They claimed I needed to use the whole name, Maria Andrea Zuniga Ballar, when sending the transfer. Well I only used Maria Ballar. When WU asks for first and last name what is one to think when you are a given a name with 4 names?

WPN support claimed that they would never be able to retrieve the cash with just the name Maria Ballar but they are as I confirmed with WU. WU however is holding my deposit till 1/3/14 for a reason they won't explain. WPN also informed me of this after they tried to retrieve the deposit, thus proving they were able to get the details of the transaction even though I used only the first and last name.

Last night I was on the phone with WU for over an hour and they agreed to resubmit the transfer with a new MTCN. I was told the money would be available immediately but now it is on hold, I did use my debit card for this and it has obviously already been debited form my account. I still don't feel comfortable because I have a feeling there is gonna be the same issue in a few days.

Good luck bud

While I appreciate a rep checking in on this thread please don't blatantly lie. The transaction wasn't cancelled because I used the wrong name. It was flagged as suspicious activity because Maria Ballar was flagged in Costa Rica as a risk. Unless there is a Maria Ballar and Maria Andrea Zuniga Ballar in Costa Rica that frequent WU often, these aren't different people. If your name is John Thomas Doe and someone sends you cash under John Doe, even if your full middle name is on the ID you submit, you will still be able to retrieve the cash.

Also, you are working on a solution? Hmmm fooled me. I've just been told to take it up with WU. Not to mention I used the instant deposit method on WU as suggested by your support, debit/cc, and I've still yet to receive my deposit because the issue was with your receiver name. Costing me a $42 WU fee instead of a $10 one by bank transfer.

All support did was offer me a new receiver name to send to. Basically just forget that $542 and send additional money to a new receiver name. That's it. I haven't been compensated or anything for this. All I've been told is oh well just about. Last email I received was wait till 1/3/14, because the money is currently being held by WU. I think the transfer was initiated again after I complained and is just held up again because of the flag on Maria Ballar. I'm expecting another email at some point telling me my transfer was confiscated within the terms of their rules and regulations.

WU has the right to confiscate transfers it deems related to illegal activities. Rules were put in place to combat terrorism and gambling. I did contact my bank and they stated they would reverse the charge however the investigation is going to show that I did authorize the WU charge. I wasn't about to lie and say someone used my debit card unknowingly and I wasn't about to say it was stolen as your IP is recorded for each transaction. Plus the WU account is in my name and SS#.

The bank said while I will receive a credit now eventually in the next 3 months the charge will be put back on my account. I explained the entire situation to my bank and they said the merchant I was attempting to send money needs to make right on the money. They say WU has rights to do as they did and the problem is the person I was given to send the money to.

I clearly did nothing wrong. And the name Maria Ballar is sufficient enough WU confirmed. I don't need to use Maria Andrea Zuniga Ballar. This was further backed up by WPN support being able to see the money was sent with the MTCN and by also them being told at the WU agent location the money may be available on 1/3/14. I'm sure I will receive another email stating this transaction has been confiscated as well.

You're better off not posting if this is your answer. Do you really expect anyone to believe that the Maria Ballar flagged by WU and your Maria Andrea Zuniga Ballar are two different people? It's not like she was flagged because someone didn't write down her full name, she was flagged for the excessive amounts of transaction to her name.

"No offense but you are completely wrong and so is WPN. They claimed I needed to use the whole name, Maria Andrea Zuniga Ballar, when sending the transfer. Well I only used Maria Ballar. When WU asks for first and last name what is one to think when you are a given a name with 4 names?
"

No offense, but when a site tells me to send WU and to use a very specific name then that's what I do..... done so many times on various sites to pick up deposit bonuses.

It sucks that you were not diligent in the use of that full name due to lack of experience/knowledge on your part, and I hope that you get your money back.... but I don't believe BCP is at fault in any way.

Well said, thank you. You explained the issue a lot easier than I did. It is an insult to me that they are treating me like an idiot. Feels like they are just trying to get out of having to honor my deposit. How this is my fault is beyond me. I can guarantee my transfer won't go through this time, even though I begged WU to reconsider and they did. That was after explaining to them and proving I was a former employee. The system just automatically flags transactions, sure that's why my transfer is on hold again. I'm anticipating an email soon to say confiscation of funds. Guess I'm out the money cause WPN isn't going to do the ethical thing.

You are 100% correct. When I was given the receiver name by BCP is simply gave the name, I thought she had two middle names which isn't uncommon. So when I went on WU to complete the transaction it asks for first and last name, no middle name option, so I just used Maria Ballar. Honest mistake.

That however has nothing to do with the issue and has no bearing on them picking the money up. WU assured me that using Maria Ballar would be accurate enough to identify the receiver. Also telling me that Marian Ballar is flagged and not their receiver Maria Andrea Zuniga Ballar, is an insult to my intelligence. They are just using this as a reason to put blame on me when in fact if their receiver wasn't flagged the transfer would of went through with no hitches to Maria Ballar. So even if I did my due diligence and asked them how to list the name, this still all would of happened just they wouldn't of had that as an excuse.

Yeah he should of used the whole name but if this is true:

Then it's irrelevent. Would of ran into the same problem.

Exactly, they are just using it as an excuse.

I just feel I'm being screwed over resulting from something that is out of my control. And to expect me to eat $542 is not right, sorry it's $550 now because WU hit my account for another $8 to try to get the transfer to go through again to this person. I just feel I'm being penalized for something that is a problem on their end. They also haven't replied once to how they could try and accommodate me or make this right. They just repeat take it up with WU. Not right.

I drive to NJ every other week to play on Party Poker ever since it became legal again. That got me back into playing online and this network was highly recommended by a BCP player to me. I was told their deposit/withdrawals were good and fairly reasonable. I just wanted to be able to play a little for when I couldn't drive to NJ.

Something doesn't add up. I be never heard of WU confiscating anyone's money. I've had deposits flagged as fraud and every time they returned my money.

Did you tell WU that you put the whole name in and it must be a mistake? I've had the issue of putting the wrong name and as long as you have the receipt you should be able to change it.

The additional facts are that BCP gave very precise instructions which the OP did not follow.... and that BCP did not receive his money. BCP is not any better off - they don't have his money. It's really that simple. The fight is with WU - that's where the OP's money is.

The receiver they supplied is flagged!!!! What don't you get? I did as was asked. The name I used was correct, leaving out the middle part of the receivers name doesn't affect the transfer. If I did as was asked and the person I sent money to can't receive transfers for a reason and my money won't be refunded as a result, how is that my fault? If it happened to either of you I guarantee you'd expect BCP to make good on it.

If BCP sent a withdrawal via check and that check bounced you would seek repayment no? Well this situation is similar as if BCP bounced a check to someone and refused to honor the check. Using the excuse that it is the processors fault, take it up with them.