Quote:
Originally Posted by kingo
The other night I signed up for $12 hyper hu sitngo pretty much around dinner time.
I start playing and my daughter tells me mom says dinner is ready come down. I say Ill be there in about 6 minutes. Seconds later I get message across screen tournament suspended. We both type in box wtf and wait. I take laptop to dinner table not a very well received thing to do and call support.
Here is my problem with them. I say what is the story is this going to be refunded. They say no it will start up again soon. I said am I expected to sit here indefinitely until it does. They said yes. I said, I am eating dinner with my family, am I expected to miss it so I do not lose $12. Guy says, why did you sign up for the tournament if you were eating dinner soon. I explain it is was a hu hyper sitngo that at the longest lasts 10 minutes. Not a 5 hour commitment. He doesnt get it and says there will be no refunds.
Rewind the clock to pre black friday on bodog or ultimate bet. I call support over the same issue, the response would of been. Of course you shouldnt miss dinner with your family over our technical issues. Here is a refund. Also I put you into to tonights 30k guarantee tournament. Thank you for playing with us, we appreciate it. Has that happened one time to anyone here when you call or chat with live support?
I just wanted someone to at least understand what a hyper hu sitngo is, how long it is supposed to last and that it is unreasonable to expect someone to sit for 1 hour waiting for it to restart or you lose the $12.
Game restarted 20 minutes later during dinner and I played it.
And to the guy I spoke to, I did not catch your name, you are a complete imbecile, arrogant, useless, unhelpful pos and you 100% wasted my time.
no ive had the same deals, but for the most part i got a refund, but that was after i had played mtt's for four hours and just got past late registration then fought with them over how it should be a chip chop, which i got one the other day after countless times of this.
i wanna say i had a little laugh when you mentioned putting you into a 30k gtd for technical problems. not because of your personal experience but the thought at wpn EVER giving away a seat to ANY event cause they messed up. They are self proclaimed US poker gods.