Downtime and Disconnect/Lag Issues thread - Page 316 - Winning Poker Network -- Two Plus Two Poker Forums

Same thing here -- reinstallation works for 1st run, then client updates a bunch of files and I get the same "Bad Image... DGBHELP.DLL is neither designed to run... " on 2nd/subsequent runs.

Yep I have sent support a screen shot and they havent solved it yet...and I still cant open the cashier even when I get the client to work

02-15-2018 , 11:46 PM

#7877

noob_lurk

enthusiast

Join Date: Jun 2016 Posts: 68

Quote:

Originally Posted by allin1972

Yep I have sent support a screen shot and they havent solved it yet...and I still cant open the cashier even when I get the client to work

The new update, at least for some of us, appears to be fatally buggy. Par for the course, with WPN, I guess.

02-16-2018 , 06:58 AM

#7878

noob_lurk

enthusiast

Join Date: Jun 2016 Posts: 68

Quote:

Originally Posted by allin1972

Yep I have sent support a screen shot and they havent solved it yet...and I still cant open the cashier even when I get the client to work

Okay, via pain-in-the-ass elimination, I have found the culprit (viz., the thing which, by changing after reinstall/1st-run, confounds any future attempts to run) -- it's messy, but easier than reinstalling (until actual problem is identified).

After reinstalling, I went to Americas Cardroom folder, rightclick-copied pokerclient ("pokerclient.ini"), and saved it a new folder for safekeeping. Each time before I start poker client, I delete the updated file and paste the original file in its place.

I know this is a rough fix, gotta go... maybe this helps.

02-16-2018 , 07:17 AM

#7879

Sir Huntington

banned

Join Date: May 2009 Posts: 2,354

My cash tables are freezing now and have been lagging here and there.

02-16-2018 , 07:19 AM

#7880

cashmaker81

centurion

Join Date: May 2008 Posts: 158

Quote:

Originally Posted by Sir Huntington

My cash tables are freezing now and have been lagging here and there.

Same here

02-16-2018 , 07:22 AM

#7881

Sir Huntington

banned

Join Date: May 2009 Posts: 2,354

Got back to playing again and then it's lagging again, frozen on some tables and some working fine.

02-16-2018 , 07:33 AM

#7882

IamLuisGamble

journeyman

Join Date: Jan 2017 Posts: 353

Same here. Lag.

02-16-2018 , 07:34 AM

#7883

noob_lurk

enthusiast

Join Date: Jun 2016 Posts: 68

Quote:

Originally Posted by noob_lurk

Just figured out I can skip the updating (and email/password login) each time by select-all/pasting

[updater1]
update=poker-updater.pokermanagement.com
link=updater.asp?ver=2.0.0.0

[config]
ipserviceport=15668

into the existing "pokerclient.ini" configuration file each time before downloading... BUT: this is getting silly and hairy, so I'll stop.

Last edited by noob_lurk; 02-16-2018 at 07:50 AM.

02-16-2018 , 10:13 AM

#7884

allin1972

centurion

Join Date: Jan 2012 Posts: 159

Now I cant even get the client to open after a fresh download...

02-16-2018 , 11:30 AM

#7885

allin1972

centurion

Join Date: Jan 2012 Posts: 159

I downloaded the client on a PC running windows 7 and it works fine I can see the cashier and close and reopen the client so there is obviously a problem with the update being compatible with windows 10

02-16-2018 , 11:59 AM

#7886

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Hello everyone! If you still having issues with the poker application, please take a screenshot and attach it to the comment section so I can check this with the department in charge.

02-16-2018 , 12:25 PM

#7887

allin1972

centurion

Join Date: Jan 2012 Posts: 159

Quote:

Originally Posted by WPN_REP

Hello everyone! If you still having issues with the poker application, please take a screenshot and attach it to the comment section so I can check this with the department in charge.

"AmericasCardroom.exe- bad Image

C:\AmericasCardroom\dbghelp.dll is either not designed to run on Windows or it contains an erroe. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

This is the error I get when trying to run the client using Windows 10

02-16-2018 , 12:31 PM

#7888

nmate2oo2

newbie

Join Date: Jul 2008 Posts: 26

Quote:

Originally Posted by allin1972

it's not win10. i'm using an old version and same issues.

02-16-2018 , 12:55 PM

#7889

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Quote:

Originally Posted by allin1972

Please provide me your nickname so I can send it to IT.

02-16-2018 , 12:57 PM

#7890

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Quote:

Originally Posted by nmate2oo2

it's not win10. i'm using an old version and same issues.

Please provide me your nickname so I can send it to IT.

02-16-2018 , 01:09 PM

#7891

allin1972

centurion

Join Date: Jan 2012 Posts: 159

Quote:

Originally Posted by WPN_REP

Please provide me your nickname so I can send it to IT.

pm sent

02-16-2018 , 01:25 PM

#7892

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Quote:

Originally Posted by allin1972

pm sent

Thank you very much! I sent it to the department in charge, they will check it. Soon as they send me an update I will send you a PM.

02-16-2018 , 02:17 PM

#7893

nmate2oo2

newbie

Join Date: Jul 2008 Posts: 26

Quote:

Originally Posted by noob_lurk

this worked for me but i got paranoid i might be breaking TOS so i stopped lol.

02-16-2018 , 02:19 PM

#7894

nmate2oo2

newbie

Join Date: Jul 2008 Posts: 26

Quote:

Originally Posted by WPN_REP

Please provide me your nickname so I can send it to IT.

i pmed you, thx.

02-16-2018 , 06:45 PM

#7895

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Okay, guys I got an update

Please do the following steps:

In able to solve this issue please add an exception to the Antivirus and allow inbound/outbound communication in the firewall. I cant give you the exact steps for each Antivirus because there are a lot of them so, please search on google the steps of how to do that. After that, let me know how that went.

02-16-2018 , 07:27 PM

#7896

nmate2oo2

newbie

Join Date: Jul 2008 Posts: 26

i don't use av and i turned my firewall off. it didn't help.

02-16-2018 , 07:29 PM

#7897

nmate2oo2

newbie

Join Date: Jul 2008 Posts: 26

Quote:

Originally Posted by noob_lurk

this did work for me when i tried it, btw. is it against the terms of use or anything?

02-16-2018 , 07:42 PM

#7898

allin1972

centurion

Join Date: Jan 2012 Posts: 159

Quote:

Originally Posted by nmate2oo2

i don't use av and i turned my firewall off. it didn't help.

02-16-2018 , 07:52 PM

#7899

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

Have you tried going to your recycle bin and searching for dbghelp.dll from the last version that was working? Try copying the file and replace it with the one in the new download might work. Maybe?

I had a problem with an update last summer. It somehow changed my compatibility mode from Windows 8. My cashier never would open nor any of the LBs on IE.