Downtime and Disconnect/Lag Issues thread - Page 305 - Winning Poker Network -- Two Plus Two Poker Forums

Ya.... all my tables froze in the middle of hands and I blinded out of 3-4 tourneys and lost chips in all the other ones. I didn't realize people were still able to play for like 10-15 minutes considering a few minutes earlier the games were frozen. I don't even know how to calculate how much ev I lost. Now I have to play these tourneys out and then try to get refunds or something.

The same thing happen to me. I was being blinded out well before WPN Rep said it was back online. I spoke with support to have them refund what they could, and requested a review from the higher ups. I had no notification that I need to close the client and restart. I generally don't do that when this happens, because sometimes I'm unable to get the client to reopen. But, it seems that a restart was necessary for some, and not for others. Next time, the best thing to do is immediately start a chat window with support, and have them tell you the moment it is back on to restart if needed.

09-10-2017 , 01:23 AM

#7602

cdfj

journeyman

Join Date: Apr 2015 Posts: 227

Quote:

Originally Posted by gconedog409

Still waiting on refunds. It was a lot easier than I thought to actually see what tourneys I dced in w/ pt, sent them tourney #'s, exact times I was dced, I even did the icm calcs for them where relevant. Hopefully they respond soon...

09-10-2017 , 04:05 AM

#7603

shutdown

adept

Join Date: Sep 2014 Posts: 1,032

cash tables frozen again

09-10-2017 , 04:15 AM

#7604

tonyk81

centurion

Join Date: Sep 2016 Posts: 126

tourney table froze (500GTD) and cant reconnect. Anybody experiencing same? Does anybody know if tourneys are being suspended ?

09-10-2017 , 04:16 AM

#7605

QuadSuited

grinder

Join Date: Jun 2008 Posts: 587

Yeah it's down for me too.

09-10-2017 , 04:18 AM

#7606

tonyk81

centurion

Join Date: Sep 2016 Posts: 126

3 ****in hours of play to build a good stack for this to happen! so ****ed up!

09-10-2017 , 04:21 AM

#7607

tonyk81

centurion

Join Date: Sep 2016 Posts: 126

reconnected ; lost 2k chips...

09-11-2017 , 02:55 AM

#7608

Poker Clif

Pooh-Bah

Join Date: Jan 2007 Posts: 5,806

Quote:

Originally Posted by gconedog409

The same thing happen to me. I was being blinded out well before WPN Rep said it was back online. I spoke with support to have them refund what they could, and requested a review from the higher ups. I had no notification that I need to close the client and restart. I generally don't do that when this happens, because sometimes I'm unable to get the client to reopen. But, it seems that a restart was necessary for some, and not for others. Next time, the best thing to do is immediately start a chat window with support, and have them tell you the moment it is back on to restart if needed.

Not a bad idea, but it should be even simpler than that. A message should show up on every player's screen, telling the players what's going on. If you think it's confusing for those of us on 2+2, think about all the players who have never been on a poker forum and have no idea how to find out what's going on.

09-12-2017 , 03:03 AM

#7609

WiCane

old hand

Join Date: Jul 2007 Posts: 1,961

And she is down again

09-12-2017 , 03:11 AM

#7610

JacksTHbud

newbie

Join Date: Jul 2010 Posts: 42

Quote:

Originally Posted by WiCane

And she is down again

just checking protocol version...no big deal

09-12-2017 , 03:12 AM

#7611

dusk2dawn

adept

Join Date: Aug 2017 Posts: 776

down?

09-12-2017 , 03:13 AM

#7612

JacksTHbud

newbie

Join Date: Jul 2010 Posts: 42

Quote:

Originally Posted by dusk2dawn

down?

no they are just checking the protocol version

09-12-2017 , 03:14 AM

#7613

dusk2dawn

adept

Join Date: Aug 2017 Posts: 776

I was just in several SnGs.... ;\

09-12-2017 , 03:16 AM

#7614

tautomer

adept

Join Date: Oct 2006 Posts: 949

good timing, the doomhammer was falling hard on me for the past 90 minutes

09-12-2017 , 03:17 AM

#7615

mattdogg2443

banned

Join Date: Sep 2006 Posts: 156

down for me. cash and mtt

09-12-2017 , 03:17 AM

#7616

dusk2dawn

adept

Join Date: Aug 2017 Posts: 776

Never been in SnGs when this has occurred. I assume everyone gets a refund that was still in it?

09-12-2017 , 03:18 AM

#7617

JacksTHbud

newbie

Join Date: Jul 2010 Posts: 42

Quote:

Originally Posted by dusk2dawn

Never been in SnGs when this has occurred. I assume everyone gets a refund that was still in it?

be back up soon just wait

09-12-2017 , 03:20 AM

#7618

Double Down

veteran

Join Date: Oct 2003 Posts: 3,423

Doesn't WPN realize that if they're experiencing a high call volume, it's precisely because they DON'T rock, because clearly a lot of people are having problems?? Unless they somehow think that people are calling them to just say how awesome they are?

"Man, look at how long the line is for our complaints department. I guess it's because we ROCK!"

09-12-2017 , 03:26 AM

#7619

dusk2dawn

adept

Join Date: Aug 2017 Posts: 776

Quote:

Originally Posted by JacksTHbud

be back up soon just wait

Um, ok, ya, and I was with less chips than when it happened, and eliminated from some already. It's a joke. Stop acting like it's some routine procedure.

09-12-2017 , 03:30 AM

#7620

Nefirmative

old hand

Join Date: May 2012 Posts: 1,213

Up again

09-12-2017 , 05:20 AM

#7621

sorso

centurion

Join Date: Jul 2013 Posts: 109

hey. wtf is going on with stars? i've been disconnected for 10 minutes. log files shows that the problem is again from the island of man as it was in the past...

09-14-2017 , 02:10 AM

#7622

dj1337

grinder

Join Date: Dec 2009 Posts: 463

Quote:

Originally Posted by sorso

hey. wtf is going on with stars? i've been disconnected for 10 minutes. log files shows that the problem is again from the island of man as it was in the past...

This is a WPN thread not stars lol.