I might be at the Showboat during the inauguration because there's not a snowball's shot in hell that I would be caught in DC at that time. Besides, I think it's obvious that the proper way to honor the first openly poker-playing president since Johnson and Nixon is to play poker.
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Originally Posted by Rapini
Apologies if this question already has been asked and answered, but I keep up with this thread and couldn't find it in this thread or other threads using the search function.
How long does it usually take for poker play to show up on your Total Rewards account?
I played over three hours of 2/4 LHE (very balla, I know) from approximately 9:00p on New Year's Day to about midnight on January 2nd and they haven't showed up in my account as of right now.
I was wary of this situation because the credits didn't show the last time I played there either so I specifically asked the floor who clocked me out how much time I had logged and he said "about three hours."
Any experience with this issue, both the time it takes for the rewards to show and how you can remedy the situation if they don't show, would be appreciated. Thanks!
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Originally Posted by RobTheDuck
I thought it was 72 hours, but I could be wrong. If it's not there by tomorrow, I would give customer service a call.
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Originally Posted by Eponymous
Whatever the answer is, it's not fast enough. I guess I didn't take that into account towards the end of the year. I finished the year with 3990 tier points -- 10 points short of platinum! If only I played a half hour longer on an earlier day instead of thinking my play on 12/31 would put me over, I'd have it. The people at the Total Rewards desk were not sympathetic at all ("we can only go by what's in the computer") and apparently when the points eventually show up, they count for the day they show up, not the day they were actually earned.
I was so pissed and tried talking to every manager and 800 number I could, but they always said you have to see the Total Rewards desk. What a crappy system! You would think in the interest of customer satisfaction they would understand what happened and manually override it to give me the platinum, but no dice. Great customer service.
I also wanted to update everyone on this issue and thank you for your responses. The credits still have not shown in my account. When I contacted the Showboat, the customer service representative told me that not only could she not help me, but that the Total Rewards desk at the Showboat cannot be reached by telephone AND there is no overarching Total Rewards customer service department that can be reached by telephone. She also told me that my only option was to visit the Total Rewards desk at the Showboat in person.
I am astonished and completely taken aback by the lack of customer service regarding Total Rewards issues; it's in stark contrast with the way I have been treated as a valued customer at the Showboat when I am there in person. Lucky for me we're only talking about three or four hours of 2/4 LHE as opposed to a weekend of $100 bet blackjack.
Rod and Mike, not sure if any of this stuff affects you in the poker room (i.e., whether you have heard a lot of complaints and you think it might be affecting your customer base), but if you think it has affected the room at all I would greatly appreciate you running it up the totem pole to see if there's some way you can get some kind of customer service going relating to Total Rewards. Thanks again for all your work in this thread and at the tables.
Last edited by Rapini; 01-09-2009 at 01:51 PM.
Reason: Spelling.