They added an extra flight to day one for 400 people. They physically can't add more than that because they don't have enough chips! They colored us up way too mcuh when bagging imo to compensate for needing chips today.

Cash action looks crazy good, but I'm going to behave and just grind tournaments

Unsure how the PBKC can get a big event when it can barely run a decent cash room at the same time.

Cash tables have been a mess today. Countless empty seats slow to be filled despite 100+ names on the list. Had a seat stay empty for 10 minutes and then 3 seats stay empty for about 5 minutes despite several calls for a host.

I wanted to come on and say how impressed I've been with the host staff and dealers for this event so far. Even faced with a solid 3 or 4 times the volume we are used to, the vast majority of customers I've spoken with have said the level of customer service and their overall experience has been very positive. I'm working all nights for the event and I've had very few issues to resolve as the players and the staff are working well together to keep the games full and moving.

Thanks,
TTJ

so you think 400 people bum rushing the door is the appropriate way to handle an overfilled tournament ?

LOL. I don't know whom you've talked to, but pretty much everyone I talked to yesterday pointed out how poorly run the cash games have been. While waiting for 3 seats to be filled last night, which took much longer than it should have, I walked the room and saw countless empty seats all over the place. A few dealers at my table repeatedly asked for the floor, yet the floor rarely responded.

I had at least one dealer last night note last night that if you don't call out one of the blue tie's names, they ignore you a lot of the time.

lol I can't believe you guys are actually bothering trying to play at the PBKC. I was getting waaaay better action at the hard rock in hollywood fri night

Action has been good. No problem there.

Really??? Patting yourself on the back for a job well done. Really???

Finally got a table after waiting for over an hour. Played for under two hours before they surprised us by making our table a tournament table. Well done. Thanks for the heads up that I should have gotten long ago.

Only 10 cash tables are running now.

Well, the WSOP is there...what did you expect to happen?

2+2 members,

Please let me start by saying that I appologize for not being able to post updates and responses in a timely manner. This, as we all know, have been extremely busy. The volume
of players has been extrodinary to say the least.

With that being said, i have been following the forums and have been rather disappointed in the level of discontent this event has gotten to this point. Everything from the cluster that formed on day 1-C, to the complaints about the comps, to the change of time for the restart. I have read each and every one and have digested the negative feedback.

I would hope at some point that everyone sees the magnitude of this event and the difficulty it takes to handle volume that the facility and the WSOP was not expecting. I will never make an excuse for any of the shortcoming that were brought to my attention. PBKC is just asking for a bit of understanding and an opportunity to improve moving forward.

The decision has already been made to increase the number of tables for next years event. We will be fully prepared with enough tables to handle what the masses will throw at us.
Additionally, the rest of this week and the ring events will be pulled off without any further hiccups.

I respect this forum and the members. I will not bury my head in regards to any of your complaints.

Moving forward for the next week if anyone has an issue, please try and get to me directly.
Ask for me by name at the facility, contact me on twitter @pokernoahc or email me at noahc@pbkennelclub.com. I check my mail approx. every 15 minutes during these events.
I will respond to each and every one.

Once again, I hope for a bit of understanding in this situation. However, each and every concern needs to be evaluated and addressed.

Take care and good luck during the rest of the weeks events.

Noah Carbone
Cardroom Director
Palm Beach Kennel Club
noahc@pbkennelclub.com

Haters gonna hate.

I don't know if its been mentioned but the fact that they rake 5+2 on pots and take two dollars even if there is no flop is absurd.

First of all you had been taking two because one was for bad beat and one is for high hand. Yet no high hands during wsopc and good luck trying to hit bad beat.

Two, who really takes a rake on a hand with no flop. You play small stakes like 1/2 and raise and get no calls they take the big blind. Really?

Three I don't see any reason to ever have to wait 4 hours to get into any game, I mean you guys had the wsop there last year and were unable to adjust to satisfy your clientele. I mean you guys don't have seats for players that came from all over to play in the 1 million guarantee but you were giving away seats a month before for high hand giveaways.

Wel, maybe it would be a good idea to tell those who sign up for cash that the table may/will be broken down at 7 o'clock. Instead, what happened was that players sat for 2 hours (and longer) and got to play for under 2 hours before a floor surprised the tables by saying "game over." They were "thoughtful enough" to take down our names and put us at the top of the list. Of course, the floor never told us that it would likely take another couple hours before a table would open.

Should I expect all of that? Should I expect zero communication? Should I expect the floor to withhold information that its patrons should have?

Based on what I've seen, maybe I should expect that. Maybe you're right.

Why no O8 limit at the WSOP circuit this year? I think you got 193 last year. Please add next year!

This. $2 rake preflop is DEVASTATING at 1/2. Its still annoying at 2/5. You guys are the only place to do this in south florida.

Yeah, just take over the whole cash game area. Heck, you're only a few tables away from doing it anyway. LOL.

Not true. Pretty sure Hard rock, isle, and a couple more are all $2 jp drop. Most are however NFND, which would be nice here as well.

5+2 is absolutely common in SF. Dropping without a flop is criminal, though.

But, hey, you get free water for a couple weeks.

NFND only started in Florida a year and a half ago. Everywhere used to take pre flop before the demise of $100 max. Only one place in the Tampa area is NFND fwiw.

I'm the night manager for the duration of the WSOPc, and thus not present for the entry problems for the final day of the million dollar guarantee. I was, however, instrumental in getting online registration for the event and was proud of the service we were able to provide the players who signed up online... another first for PBKC. I'm apologize for you're not receiving the excellent customer service we strive for at PBKC, and I assure you we will use all the information we've gotten from this event to help us with our processes going forward.

Thanks,
TTJ

I've been on the floor for every night of the WSOPc and have personally run the seat board as well as taking cards to the staff members running the board. I've served drinks, sat players, brought buy-ins and fills to tables, and received several compliments from players who understood that this is beyond our normal range of volume. Coupled with the fact that our seating system failed the weekend before this event, I feel the response from our staff has been impressive in their ability to keep their composure and maintain the level of customer service we strive for every day. I apologize that you feel we've failed to provide you with the excellent customer service that is our brand and motto, and assure you we will use the information gathered during this event to help us improve our processes going forward.

Thank you for the input,
TTJ

I was actually patting the PBKC staff on the back for the way they've managed to handle an enormous influx of volume. I wouldn't come on here and pretend that there have not been issues that require improvements going forward. However, as in many rooms across the country, our staff are regular posters/lurkers on this forum and they deserve to hear the positive feedback I've gotten from the vast majority of players in our rooms during this event.

Thanks,
TTJ

Yeah, I guess it would be a good idea for them to mention that the game might break soon. I just think they are not use to it. Don't read to far into it. It's not like they intended to not tell you about it breaking soon for a tourney table.

If you are the night shift guy i think you are you did a very good job. (i'm the snowman kid with the brown jacket).

The few things I found super tilting (that i experienced).

The money bubble bursting on day 2. I like the idea of round for round, what I did NOT like was when the floor said "everyone sit down we are about to deal," then 2 minutes later decided we were taking a 10 minute break, 10 minutes later decided it was a 20 minute break, and then an hour later we took another 25 minute break.

Coming into day 3 with 4 tables.
We had 29 people coming into day 3. Why we couldn't have 3 tables of 10-10-9 and play it out I just don't understand to be honest. Must be a tournament thing my noobie mind hasn't seen yet. Playing for a half hour then redrawing was weird. Minimum we should have played to 27 the night before and then come back.

Coming into day 3 and the floor DIDN'T know the blind structures yet. He didn't notice there was no blind structure until I asked him when I got there an hour ahead of time what the blinds were going to be. he managed to get it together right away, but that was still weird.

On a plus note- Great attitudes from everyone. I took a moment to mention two dealers in particular to the supervisors, but the supers themselves (during tournaments) also did a pretty darned good job. I hope i see you guys next time I play a WSOPc.