ahh.. I don't think comps get the $2 discount.

(I know the buy one get one free buffet coupons don't do the $2 discount.)

I'm not convinced the squatting issue is as hard to deal with as all the schemes on here. If Mike's team sometimes intercepts a squatter and tells them to go to the back of the line, it will start to be less useful and most of the problem will fade. I don't care that it happens sometimes; I care that it happens a lot and interferes with my ability to get seated in a timely manner. Mike doesn't have to be perfect about it. At C'town there was a total lack of concern by the staff and a ton of open seats that aggravated the problem. That's not the case here. Also, when the hype dies down, they will be full, but likely won't have 100 in line for a table that much.

Yes, and Borgata uses zone seating by the floor as well. This is just another technique of escorting via walkie talkie. 2-3 escorts should be able to seat 120-180 players per hour; plenty to keep the tables full and keep the squaters away.

People like to shove chips in the middle and say "I'm all-in" and want to be a hero by trying to bluff people off hands with big bets. We have TV and the "moneymaker" effect to thank for this. As you know before the poker craze, limit poker was king. The appeal to NL also is the "get paid quick" mentality where folks are looking to double/triple up there buy-in in the shortest amount of time.

has anyone ever been able to call ahead? I have never reached a human, only the "message center" voicemail. i did see a name on bravo with the phone icon. when i asked at the brush, she said they werent taking call aheads. Mike said they would be for higher stakes games. any ideas?

I think one of the best ways to deal with this, is to have the dealer ask everyone who sits down, which table were you called for? Some can certainly lie, but most will end up giving away that they weren't actually called. The dealers now simply say, "do you have a players card?" And swipe them in.

i think the "devices during hand" rule has already gone out the window. people are constantly on their tablets, phones, talking on phones and dealer has to get their attention and what not. i completely am ok when they are not in a hand, but they need to start saying something. its getting annoying. i am even ok with someone watching a movie as long as they pay attention during the hand, but if they end up constantly being reminded they should have to shut it down.

I agree with numerous other posters who have commented at how well this room is run. However, I have seen 2 things that contributed to the room being a little less friendly than some:

I went to the window for $300 of chips with 5 20's, 2 50's and a hundred. I accidentally put the 100 between the 20's and the 50's. The cashier stopped when she saw that, took a deep sigh, then said loudly 'I hate when people do that'. I apologized and she just glared. While I would normally sort them for her, I found it odd to be berated for the order of the bills.

There were 2 big games on tv that people wanted to see. There was an announcement made that due to the squabbling over which channel to watch, the tv's were going to be set on certain channels and no requests would be accepted. However, we were also told that if we all agreed, we could move our table to a table in front of a different game. I'm not sure what that solved. There will always be arguments over the tv's, but there needs to be some process other than no requests are allowed. I didn't even care what the tv was on, but the whole announcement seemed kind of unfriendly.

Both of these actions just left me with the impression that while Mike is working hard to make the best poker room around, others are not necessarily very customer centric at times.

On the good side, every dealer did an excellent job, and I was at PLO8, yet no dealer had any problems dealing the game or counting out split pots the entire time I was there. They all calculated the pot quickly without assistance from the table, and the whole game ran very smoothly.

God this waitlist is not moving at all. Ten names blinking forever. Where's the dude who gives people like five minutes then rotates it? Haven't heard "last call" since I've been here.

FYI--The team is doing as well as they can right now.

The elevator is down

The microphones are all not working

Bravo is not showing properly on the our monitors

But I'm not making excuses -

U need to explain to the woman at the cage that she was hired because she has a nice personality as well as being able to count money regardless of how it's organized and that it's quite unfriendly to say things like god I hate it when people do that while your standing right there. That's the nice way of educating her if it were me, I don't think I would be that nice to her

Two other people had the same problem at my table. These cards need to be fixed. It showed up as guest.
After I played, I went out to check my points on the slot machine and it didn't show that I got any new points which kinda sucked.
Also, there is no good way to check points outside the casino. I registered at the mylivecasino website thing and I still can't check my points online.

First time ever at room tonight. Was really impressed.

Here are my comments.

- one guy simply asked where he was on the wait list. He was told no, they will not check for him. He then asked if she could confirm if he is still on the list and she again said no. I almost interfered as this made me very upset. As I had seen other workers check for other players. Completely unacceptable in my mind to tell customer no to the question if she can check if he is on the list.
- I think they should offer to all people checking in to take there phone number for sending a text message too. I did not know this service was offered when checking in and thus had to wait continually looking at the screen. Also will help with the congestion issue.
- bravos were broken upstairs at my 1-2 nl table but dealers and staff were nice about it. Got my card signed in at upstairs desk.
-when i played at 2-2 PLO we had players come and try to sit down thinking it was NL. Atleast 4 in the time I was there. My guess is this was a combination of players trying to skip line and players wanting to try new tables.
-We played 7 handed for about 1 hr. then 8 handed for a long time. They had a wait list for the table though. I'm sure they were busy with many other things.

Overall those are minor inconveniences. Look forward to coming back.

Takes a couple hours for the points to be visible. Be patient

I was able to register online and check my point balance.

Mike,
I absolutely love the room but the list jumping is definitely an issue I'd like to see addressed. I waited for a 5/10 NL seat from 3:30-8:00PM today and saw at least 3 regulars who were behind me on the list seated 2 hours before I was. There are a few regulars who do this any time there is a long list. If there are no consequences, these players will continue to do whatever they want, because they are clearly selfish and unconcerned with following the rules. If there were a risk of being banned for a day/week etc at least it would provide some sort of disincentive for cheating the system.

Last night at my plo table we had a few people coming up trying to cut the line (they asked if it was a nl table). I waited ~90 mins for a seat at nl table before being called for plo. Line cutters should be banned for a week IMO. Pisses me off to see line cutters cheating so openly while others wait patiently.

I registered online before getting a rewards card. Points balance shows up as 0 online. Not sure how to fix it.

Like the room, but really had a pretty bad experience last night. Was playing Omaha 8 and we played four handed for about an hour and asked a floor person if he could plug the game (he somewhat rudely said "no list" as he stormed by on the way to something else). Then they start calling names; turns out there were like 8 people on the list and they started calling them down. God knows how long they were on the list waiting for a game with six open seats, but it is pretty bad. Of course, the game broke. the game might have gone all night had it been attended to properly.

I get that the Bravo was having issues, but the filling seats thing has been a consistent problem -- I don't excuse it and wouldn't do it, but can see why people just sit down when their wait is often lengthened significantly because seats aren't being filled. It is frustrating.

This is the first place I've been to where no one yells "lock it up" after being called for a seat. Most of the time they tell the person to go to table 34 or whatever. And then they wait like 20 minutes sometimes to see if he showed up before calling again. This very significantly lengthens the wait for some games (I also hear them call people to the podium for table assignments, but that is usually for 1-2 NL). Why doesn't everyone have to check into the podium within a few minutes (or reasonable time) and then if they dont, they are removed from the list. This would let you know someone is actually interested in playing that game, still in the building, etc, quickly so the next person can be seated.

Couple other things...half rake on shorthanded games. Why not just make it consistent that if the game or hand is six handed, it will be half rake. Many times it takes a long time for a floor to come over, and (to their credit) it is always granted. Having a clear policy and empowering dealers to enforce it may be helpful.

Third thought; it is awesome you guys are pushing the limit games and want a diverse room. But it is not super helpful to call down lists for very similar games all at once when they usually have the same people on the lists. For example, yesterday they called an 8-16 Omaha that quickly filled. Then very shortly after called a 15-30 Omaha and there became a long debate if we could convert the game, do we have to move tables, etc. If you call the bigger game first, you would have a 15-30 game. Then wait and hour or two and (after cleaning up the two lists) you could also have an 8-16 game. Space out the calls and you may have several larger limit games at once instead of just the 8-16. Just a thought on this - really appreciate you trying to get a good mix of games.

Thanks for being receptive to players' concerns on this and other issues; you are miles ahead if your competition locally.

Jeff

I use the VIP kiosks when I'm there. When you first walk in to the casino, on the right is a LiveRewards sign up. Next to that is a bank of 5 or 6 kiosks, just swipe your card and all your account info is available.

I think it's too much to put this responsibility on the dealers. I appreciate the small effort from them when I see it, but don't want to stop the games while players are confirmed.

+1. This is something I would like to see the dealers enforce more.

The line jumping needs to stop, but I doubt it will until there are consequences. I understand how overwhelmed the staff is right now, but a sign or some warning announcements about possible bannings would go a long way towards resolving this.

You're running the biggest and best poker room on the east coast Mike, and I thank you. Your traffic might not "die down", as everyone seems to expect. This the age of social media, where everyone's connected to each other. There was already a huge poker community here, and with a 24hour place to call home, here comes a boom, along with new players. It's one of those "good problems", congrats.

As I said in my last post I had the same problem. I was just able to fix it though. All I had to do was add some dashes (-) in my phone number under account info and my points show up now. Just have to make sure all the information exactly matches.

I think I kinda understand why seats weren't filled as quickly as it should be this is b/c when people signed up for multiple games they don't tend to move to a new game when they're running good or either they're broke and left.

We played 7 handed last night for almost 1 1/2 hour at the 2/2 PLO with 25 on the WL about 8 PM. Floor did attempt to call 3x within a 20 mins interval and nobody showed up. Finally 2 guys showed up and they both were waiting for the 1/2 and only played for 15 to 20 mins.

The problem with the lengthly WL is just people signed up more games than the actually physical body counts on the WL so it takes longer for seats to be filled. I just don't think they can fill seats ASAP b/c they have to go through the whole lists which could take a long time to fill every seat.

Also, while waiting for the 2/2 PLO and I saw open seat flashing for the 2/5 around 4 PM which could be caused by Bravo error. I went to the front and asked the lady in red about the open seat flashing and she said "No open seat move away from the table" with an attitude. I know the room is super busy on a Sat. but this attitude should never be tolerated.

I proposed threatening seat scouts with potential bannings but theres really no way to enforce that. People will just start scouting and playing anonymously without their player cards

Would someone please post a link to the site where one can check comp points? I've looked all over the MDL site to no avail. Is it https://www.mylive************.com? If so, how does it link/confirm your comp points when signing up for the first time? I see nowhere to enter, e.g. a players card number.

Thanks.

Mike,

I have two questions about the Bravo text notification system:

1. Is there a way to add the name of the game to the text message when it is sent out? I know the mechanism in sending the text is automated and uses a standard set of verbiage but wanted know if there is flexibility to pull the name of the game from the lists(s) you are on. This would help out for people that sign up for multiple games to know which game your were called for.

2. Is there a way to setup Bravo to send out a text when some of the more exotic games open up? For example, whenever that 75-150 HORSE game ever gets off the ground, it would be nice to get a text when it opens up. They had something like this at Delaware Park for the Omaha games. The players initially had to sign up for the type of game they wanted to be notified for but once it was set up, you didn't have to worry about it anymore and would get notified when those games opened up. This may not be needed as much now with Bravo live app but it was something I appreciated when they were doing it at DP.

Thanks for being receptive to the feedback of the player community. You have truly created a special place to play poker.