Quote:
Originally Posted by Mike Smith
We are working on this. Not to make excuses, but when the brush calls down a name for table 1 and then goes to table 2, etc to call names and no one shows up at table 1. It takes a while to get back there in a room this size. I think this is a training issue that we will work on.
Thanks
Mike
Dear Mike,
i'm love, love, lovin' MDL! thanx again for being instrumental in making one of my wishes come true - having a poker room close to home
just thought to share a couple of observations . . .
on more than one occasion, I've stood at the front registration desk and witnessed more people sent to a table than there are seats available at that table (maybe because some person walked in and just sat down, skirting the waiting list) as well as no name being called when it was obvious the table changed color on the Bravo monitor advising a seat had become available at that table - i've even gone to the front and pointedly asked why no names for a specific game had been called in the last 15 minutes, when it was apparent to me just walking through the room that there were multiple seats available for that game (i can actually understand why some people would walk in and sit down), to which i received the response, "i'm moving as fast as i can"
- additionally, it appears that the person calling names for seats, is also tasked with the job of fielding players' questions when they come up to the registration desk
during peak hours, it might be a better option to have 3 people at the registration desk - one to register new players; a second to assign players to seats; and a third to answer players questions regarding: table location; players card issues; where they are on the list (because they can't see their name on the viewable portion of the list on Bravo), expected wait times, etc., etc.
additionally, thought to mention that on Sunday a football game was on the monitor behind the registration desk, in the place of the Bravo list - of course, having the game on is cool, but as a player standing in line to sign up, i'm more concerned with how many people will be on the wait list in front of me, and what my expected wait time might be, for the games i'm interested in signing up for - so maybe ixnay on replacing the Bravo list with a football game?
just some thoughts . . .