Regular weekly scheduled tournaments should start within the month. As soon as the schedule is released I will post it here.

What do I have to do to get Horseshoe Hammond as my title. I'll take chip runner king as well.

Magoo...I've read many of your negative quotes, agree with some, not with others, but I've got to say that this one is right on target. The placement of the podium does, indeed, speak volumes, because that's where it all begins.

I play at the Horseshoe almost daily, and I like playing there for various reasons, but I can't escape the feeling that the room could be run a lot better. I will agree that the staff is courteous and friendly, but what I see regarding the general complaints in the room, is a lot of lip-service, and no real changes.

You can complain everyday about the frigid temperatures at some tables, and the floor people will tell you in a friendly manner that they'll "see what they could do," but in reality, they can do nothing, and they know it, so why bother with the bs? I've truly come to believe that they just walk toward the podium and pretend to register your complaint.

The atrocious table tops with the annoying Horseshoe logo plastered all over them, were supposed to be changed as soon as they developed a "little wear and tear," but the truth of the matter seems to be that we'll be stuck with these eyesores for a good long time to come; I'm guessin years.

The $2 chips in games they have no business in, has been a common complaint since the day they were introduced. "Management" said they were going to "take them out of these games shortly, because of all the negative comments regarding them." Have you noticed this change?

What "change" could be easier than this, and yet there they still are, in games they have no practical purpose for, causing daily annoyance and confusion. If management cannot address a problem as simple as this, do you really think we'll be looking at logo-less table tops any time soon??

There are a lot more things that could be improved at the Shoe, but if simple things like proper chip denomination, and comfortable room temperature cannot - or will not - be addressed, what's the point in bringing them up?

You are correct in saying that Jeremy "opened himself" up to the complaints on this site. If he assumed all was going to be roses, he assumed wrongly. I like Jeremy, because he seems to be trying harder than anyone else, but he's limited in what he can do, and it appears that his main function is to "smooth things over," rather than create any real changes in the operation of the room. And while we all regard him as the poker room manager because Jason is rarely seen in public, the fact remains that Jeremy is a shift-supervisor, and shouldn't really be taken to task for all the rooms shortcomings.

The message seems clear: Harrah's will do whatever they want, and we have the choice to put up with it or play elsewhere. This is such an easy ultimatum for them to offer when there is no "elsewhere," but there will be, someday, and if the Horseshoe doesn't believe it, they might want to ask Resorts/Ameristar, Majestic Star, and Hollywood.

I'm going to be coming to Chicago Thursday evening through Saturday afternoon.

How many 5/10NL tables are there generally:
1) Thursday evening at 8PM
2) Friday evening at 8PM
3) Saturday morning at 10AM

The reason I'm asking is because I might have to pick and choose when I go to the casino vs. when I have to attend to other business.

3, 4, 1

I been there all last week and we only got the 1-2 plo going twice. If they would just start it with 4-5 people others join but if its not started then the lists just get stale

This is the one thing I don't think we can do much about. I don't think they will let us tear the front podium down so we do the best we can with it. When players are called or new games are called down the front staff is in contact with the floor supervisors to watch for players if they respond from a game.

There are some things that players feel should be changed but from the expierenced that we have encountered and what we feel would work best is what we go by. If someone suggests something,this doesn't mean we are going to change it every time. All suggestions are considered but not all are implemented.

I am guessing you have played in other casinos and poker rooms. Have you ever been to one that is warm? If you are cold and the person next to you is just right, should we make it warmer? It is very hard to make the temperature just right for everyone. This is why many will bring a jacket and put it on if they get cold. If we do call when it is to cold, we call the bridge and they adjust the temperature, it seems to take awhile for the temp to adjust. To be honest I rarely get complaints about the temp, usually only in the high limit section.
Oh no not the logos again..... I thought most were use to them by now. As far as I have seen, they don't have much wear and tear on them yet. When they doget the wear, they will be replaced with the felts that were similar from the Circuit event.
Who said they were going to take them out? I know I didn't. They WERE actually taken out of all the higher limit tables because they pay time. They are used for the rake and making change and they help out. Most were not used to them when they were first put in play. But if they still annoy you I appoligize for the annoying chip....

I am a pretty good smoother over when need be....
What I implied is there is a difference between a resonable complaint and mentioning something that has already been mentioned and how some have called nit picky.
Most of what people say on hear are mainly compaints and I know this by coming here to address them. Many people here have seen their complaints and issues answered and have seen change in the room because of this. Some suggestions though, can not and have not yet been addressed (table felts). Overall I think most are happy with the room.......

I would love to start it even heads up, but most don't like to play short. When you see 4-5 names there is always a couple of them that say they want to wait until there are more.

Thursday's there are usually 2 5-10's
Friday at 8pm there are 4-5 and Saturday at 10am 2-3 5-10's
Make sure you call up to one hour ahead to put your name on the list 219-473-6065.

Jeremy says "Most of what people say on hear are mainly compaints and I know this by coming here to address them. Many people here have seen their complaints and issues answered and have seen change in the room because of this. Some suggestions though, can not and have not yet been addressed (table felts). Overall I think most are happy with the room......."

I'm pretty happy with the room in general too, but as of yet, I do not personally know of a single change that's taken place in the room because of player complaints. Enlighten us Jeremy. I'll be happy if you name one of the most common complaints that's been addressed; two would really be a bonus.

Do I really have to do this?....lol This is what, to appease you?
You really keeping track of suggestions that we have implemented. If I didn't respond to you then you would say there were none.

There are many but I'll just give you a few from the top of my head.
1. 1-2 PLO, raise buy-in of 2-5 PLO to $1000
2. $10 chips in 5-10 nl
3. Changed food options in high limit
4. Promos (some have like some have not) Issued 28 $5000 seats for the Circuit main event and current straight flush or better promo.
5. Do you ever see the bathrooms dirty anymore?
6. Waitress service in my opinion is now 10X better
7. Pagers
8. New one - Giving "Snuggies" to people who are cold that forgot their coat.... (just kidding: I thought I should put this so no one walks in and says; Where's my Snuggie!) https://www.freesnuggie.com/Default.aspx?MID=523309

I'm not sure why I am even telling you this, as if I have to prove something. It sounds you are just refering to the changes YOU want that have not been made. We're not going to go and rip off the felts or tear down the front podium. I really don't want to argue with you about this on the forum. If you have a question like this, please just PM me. - Thanks

jeremy thankyou for explaining everything that has been implemented by you and your staff. the people that complain , let them go to majestic for a week or resorts or empress. they will be back . amazing how people dont appreciate what they have. pretty soon no more online at all , your room will be packed . let the cry babies go see if it is greener somewhere else.

Thank you for "appeasing" me, and of course, you don't "really have to." As Magoo has already pointed out, you choose to post on this site, and you should expect the bad with the good; I'll send you a Valentine's card in three months.

To answer your question under #5, yes, the stalls in the men's room opposite the poker room are more often than not, filthy. The problem is that the automatic flushers work poorly.

Speaking of food options in high limit, I can't recall ever having played in a poker room in which food is available to only a portion of the room; it's usually available to the entire room, or not at all. Feeding your higher limit players while not allowing your lower limit players to eat at the table, even though both tier players pay similarly to play, is ridiculous. I'm guessing the theory is that high-limit poker players are also the biggest suckers out in the pit, so keep them happier. Understood, but still a slap in the face to the majority of your customers. You want real imrovement? Let all of your players eat.

On the positive side, the 5K seat giveaway was outstanding, the current straight-flush promotion is much better than the ridiculous splash pots on Monday mornings b...sht, and cocktail service is indeed, much improved. Plus, even some of your worst new dealers are showing improvement, tables are being filled more quickly, the room was handled very smoothly during the tournament, and the room in general is getting better with time. Thank you.

O Rly?

Also, I can gaurantee you you'll find that a higher percentage of people that prefer NO food in the room compared to those who do...

Hell no. All major poker rooms in LA and Vegas have food service at the table.

At the Borgata in AC, you're only allowed to eat at the tables in the high limit room. You also have a slightly broader choice of beverages, as well as a few other minor perks (ie buying chips at the table, etc)

I think we would have to have 20 more people just to clean the room and feed everyone if everyone else was allowed to eat. The room is hard enough now to keep clean with everyone throwing stuff on the floor. I don't understand why people throw empty water bottles on the floor.

I've bought chips at a 1/2 NL table at Borgata. It was a rebuy, do you mean the initial buy in?

I'll help you out with this one, and I think the reason is twofold. Many players order two drinks at a time (coffee and water is most common) and have only one drink holder. Or, the drink holders are not directly in front of everyone and some players choose to use the floor rather than their chip space, and simply forget the bottle is on the floor. I've been guilty of it myself, and I see others do the same thing all the time.

As far as hiring 20 more people just to clean the room if everyone were allowed to eat? Lame. Real lame. Twenty? If one person is enough to keep the 7-table high limit area clean, then mathmatically-speaking, no more than 4 people would be needed to do the same in the lower limit area, and besides, I'm not sure you're going to have much success selling this idea that the expense of cleanup crews is the real reason that lower limit players can't eat, while the higher limit players can. The high limit players are more likely to blow fortunes in the pit than low limit players, and it makes good business sense to suck up to them. What's wrong with saying that? A spade is a spade.

I've played in a lot of poker rooms that serve food. They are able to do so because they purchase an ample number of food trays or carts (hmm, could that be another reason), and they trust that their customers are old enough, and civil enough to NOT litter the floor with food. I've never had to maneuver through trash in these rooms, and this reasoning holds no water whatsoever. You're welcome.

That doesn't mean everyone WANTS this...

This is true. Since live poker is quite slow and you dont see many hands, if I'm going to make the trip to the casino, I dont want to walk away from the table for a meal. I rather take my time while eating at the table and play at the same time. I cant complain since 2-5 plo is often in the upper section along with 5-10 which are my games of choice.

+1

We're on the same page Stevie. No right or wrong answer, just a matter of preference.

gonna start a poll on this. Please participate guise!