Quote:
Originally Posted by PositiveVibrations
I agree and think that management is doing a good job. step by step improvements i notice every time i go too, and i think the floor and dealers do a great job improving processes while trying to keep players happy...
i know that you can't please everyone, but if you go back to some of the early pages of this thread and see all of the complaints back then, you will realize ALL of the great improvements so far for this fairly young poker room...
positive vibrations mon
I will try to add some meat to why I am not enamored by the management. Do not get me wrong; overall I am happy CT exists, I go often & will continue to do so. Yes, many things have improved since July opening. Still lots of things that require attention, and I am skeptical they will get it without any competitive drivers.
Something to consider- there is a difference between casino/corporate level management and the poker room floor staff. The physical environment - i.e. the remodeling of the room, the lack of space between tables, the wildly varying AC/heat settings - and things like the understaffed cashier's cage - are driven by "senior" management, not the guys & gals on the poker room floor.
Other gripes, not sure who has ability/authority to address, or if there is will to do so:
No reduced rake on shorthanded tables- ever.
No comps at all for poker players. Rumors continue about this being implemented for the future.
Rebuy procedures that slow the game to a crawl (insufficient chips in the dealer's racks, chip-runner rule changes, etc.).
Lack of weeding out the truly terrible dealers. Several HORRIBLE dealers remain - not just slow, but repeatedly unclear on the rules, exposing cards, etc. Short of canning them, would love to see some sort of tweak to the rotation that only puts the experienced/better dealers on the higher limit games, maybe that isn't feasible.
I'm rambling.