PTLou-
Posted this in the PokerTek forum as well, but it looks like that forum hasn't had a lot of activity lately.
http://forumserver.twoplustwo.com/27...l#post38058474
If you're still looking for player feedback, I offer the following:
(note: I understand that some of these may be up to the locale, but mention them here so that you can evaluate whether or not to offer them the option)
1. List management from your seat. My experience is at Cherokee where they have a single list management station/kiosk. This is great for the initial (put me on these three lists) check in, but isn't very efficient once called into a game. If a player could, when signing into the first table to which he is called, choose from his seat's screen whether to remain on the other lists that would be great. Further, if he chooses to remain on other lists, he could be prompted (on his screen) when that seat is ready (and possibly further; choose to lock it up, or pass it up... or even roll back to the bottom of the list)
2. Seat/Table Change requests. In the live dealer world, you toss a chip to the empty seat (or request of the dealer that you'd like a seat change). In PokerProLand, I have to leave the table, find a floor person, and wait for him to finish his current task to request that seat change. Too often that task was putting someone in the seat I wanted... and always I miss hands.
3. Call Floor. How about Call Waitress/Massage/etc...? or even create a module for casinos that would let them integrate a menu into the system so that food/drinks can be ordered right from the table (and paid for by cash OR poker account funds). Poker rooms often get afterthought service with regard to waitstaff as it is... allowing the orders to be placed without interacting with the waitress cuts her trips to the often-remote poker room in half.
4. Encourage locations to have the funds for SnG's removed (or escrowed) from accounts when a player requests to be put on the SnG list. Far too often I saw the room managers waiting until they had 12-13 on a list for a SNG before calling the game because "so many won't show" If they were encouraged not to put their name on a list until they were willing to commit the $$, getting them to show is no longer a problem. See also above about being notified at your current seat that you are up on another game/table.
5. SMS texting. Instead of relying on the poker room to hand out pagers when a player wants to wait outside, how about offering the player the choice to enter a cell# where he can receive a text when his seat is ready (optional feature: a return text to either REMOVE or lock up the seat). The selling point to the card room is that players could be down on the casino floor (where the pagers are iffy) while they wait instead of leaning against the wall in the poker room.
6. Remote list management. iPhone or Android apps that allow a player to see what games/lists exist (like BRAVO), but with the added feature of placing yourself on a list (could require in person confirmation at the check-in kiosk before actually being placed at a table, otherwise you roll to the bottom... 2 or 3 rolls and you're removed)
Just some ideas for larger installations like Cherokee.