Quote:
Originally Posted by Buggle
My biggest problem with this poker room is the overall attitude of the staff, which imo comes from mgmt.
They love rules. I mean they love them. And they get offended when you tell them how dumb their rules are -- they take your commentary personally.
All of these things happened in my last session there.
Guy gets double blinded. It happened cause they don't enforce any third man walking rule, so after the guy went for a smoke the table very quickly went 5 handed and the guy got double blinded. The guy came back right as the dealer passed him for the second blind. She called the floor, they removed him even though he was standing right there. I told them how dumb them enforcing that rule in that instance was, got a ton of attitude in return.
They say in all their literature the room closes at 4am. It doesn't. At 3:30, they say 3 more hands, then that's it. The room closes are ~3:37, not 4am. I pointed out to the pit boss how dumb it was to say the room closed at 4 when it actually doesn't close at 4, he told me he brought it up to mgmt. and they told him it didn't need addressing.
The dealers cannot change black chips, so they do play, but you have to trade with another player to get change. This time when I went, she insisted on me showing her my chips before sitting. I showed her a bunch of blacks. She said I need at least $100 reds to sit and she wouldn't allow me to sit before getting them. She tells me to go to the cage and get them. So I tap some guy on the shoulder and ask him to change a black for me. She then lets me sit.
Later in the night a mega whale comes to the table, has 5 blacks. Different floor this time, tells the guy he must change all $500 into reds to sit. Someone changes $100 and tells the floor "ok good?". Floor says no, they must all be red, tells the dealer to deal him out. We're all looking at each other like wtf... everyone then chips in and changes all $500 so we don't risk losing the whale.
Then there's the speed. The dealers have gotten much much better. For the most part they're proficient. Not as good as the best Niagara dealers, but as good as the bottom 50% of Niagara dealers. But the floor..... my God they suck. Their room opens at noon, and they open one game at a time. Their speed opening games is truly horrific. I was ~#14 on the 25 list, and there were a lot of ppl on both the 25 & 12 lists. So I knew I'd get a seat, but I'd have to wait till a few ppl declined the 2 before getting a seat. So they opened the 12, then the 25. I was seated at 12:34pm. It took them 34 minutes after the dealers were seated (they were sitting before 12) to open two tables. That's insane. After this they started opening the limit tables. So I imagine it was an hour to open 4-5 tables.
They desperately need the Bravo system. Their reliance on that silly system they devised where the dealer puts out a token, waits for the floor to collect it & call someone, REALLY needs to go.
Still not taking lists for any games other than 12 & 25. Fwiw tho they did tell me with 100% certainty that when Pickering opens in March Port Perry will be removing some slots & doubling the size of the room from 10 to 20 tables. I find this plan interesting, as I've never seen more than 6-7 tables running in this room ever, limit & no limit combined. So I understand they think their slot revenue & GBH will be going to hell once Pickering opens (makes sense), but I don't understand why they feel they'll be able to fill 20 tables when they can't fill more then 10 currently.
That's all I can think of for now... the saving grace is the games themselves are very soft. But they really need an attitude adjustment. They do not treat the poker player as a customer.
Thanks so much for the current info. They sound like real losers at GBH. I will not return with these occurrences. A Niagara regular keeps asking me about the room, so I was looking for this sort of info.
No 5/5 1k max anymore? It was good before they closed room down.
The red chip thing is beyond absurd. If it's a lose game black chips should come in play on the flop, with returning 25 back in reds maximum. The worst rule I have read about was chipping down to the table min or max when you transfer tables to the same stakes.
When this is mentioned in Niagara, players need to be reassured that it's not a joke. It's really that foreign to both regs and rec players.