WU deposit 6 days ago, still not in account, WTF? - Page 2 - Two Plus Two

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WU deposit 6 days ago, still not in account, WTF?

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06-25-2012 , 09:13 AM

#26

yoll11

stranger

Join Date: Jun 2012 Posts: 13

I deposit WU 3 weeks ago and i didnt get the money in my account, nobody answer my email and i send them the track num and msc what ever need. That look like they ignore
and don't care. so what i suppose to do if no support to help...i see i'm not the only one

06-25-2012 , 09:19 AM

#27

yoll11

stranger

Join Date: Jun 2012 Posts: 13

If you willing to help me shane my e-mail: yonilevi869@gmail.com

hope you answer me soon

06-26-2012 , 02:14 AM

#28

alagrini

newbie

Join Date: Jun 2012 Posts: 21

Cancelled my WU today and got money back. After seeing that this dude has been waiting 3 weeks and still nothing, I called and cancelled right away. Really wanted to have another site to grind but cant deal with all the BS.

06-26-2012 , 07:31 PM

#29

MrRee

stranger

Join Date: Jun 2012 Posts: 10

Day 8, still waiting

06-28-2012 , 10:05 PM

#30

DaycareInferno

Carpal \'Tunnel

Join Date: Jun 2007 Posts: 18,285

Same here, and I'm pretty sure for the same reason as was outlined in this post:

Quote:

Originally Posted by ladybruin

I made a WU last week. The step 1 gave me a three word name, for example, John Frank Doe. I just put John Doe on the WU form for first and last name. I went into Lock and put my control number in and waited an hour but nothing happen. Hours later I never received any type of emails from Lock. Over next 2 days after re-trying the code and sending several emails to support I never heard back. I finally decided to call WU and add that middle name under the last name section. So that it read first name John, last name Frank Doe. Of course it was a Spanish name. I then tried the control code on Lock and it went through....

If you get anything wrong on the name and or control code Lock's system won't even tell you that something is wrong. This needs to be fixed or at least have support return emails. Also I'm not sure the length of time before you run out of options dealing with WU but get to work seeing if you typed name wrong or didn't use middle and last name in last name field, etc. Good luck because you aren't likely to get much help from Lock.

I didn't think to save the middle name when I filled out the deposit, so I need to get that information from Lock before I can fix it, only lock doesn't seem to have any sort of customer support staff at all.

I made the deposit on the afternoon of 6/24

When the deposit didn't go through, I emailed support on the evening of 6/24, and they have never replied

I sent a PM imjustshane on 6/25 explaining the problem, with my email and mtcn included, and also haven't heard back from him either.

On the lock customer support page they advertise 24/7 live support, but as far as I can tell they don't actually have any live support. It should really be changed to 0/0 to be less misleading.

06-28-2012 , 10:25 PM

#31

Pokerzhard

banned

Join Date: Apr 2012 Posts: 485

Shane isn't around til Monday according to an email I received

07-01-2012 , 01:19 PM

#32

Mike's Side

centurion

Join Date: Jul 2012 Posts: 125

same problem. I entered all info correct... message sent

07-01-2012 , 02:11 PM

#33

InBetweenerZ

banned

Join Date: Jun 2012 Posts: 1,114

Why don't you guys try to use entropay?

07-01-2012 , 03:35 PM

#34

luckyduck07

journeyman

Join Date: Apr 2012 Posts: 396

if ur usa u should consider getting a visa green dot card (local 7-11) costs $5.00 to load any $$ amount..and it worked on lock before the transition np (trust me i know cause i used it too many times lol)

just a suggestion that might help out in future

07-01-2012 , 04:17 PM

#35

InBetweenerZ

banned

Join Date: Jun 2012 Posts: 1,114

Quote:

Originally Posted by luckyduck07

Basically same as entropay. Small fee involved, but I take my Mastercard and load my virtual Visa. Haven't had any problems depositing, although I have had to enter info twice a few times after it didn't accept it first time. Best option I've found for convenience purposes.

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