Quote:
Originally Posted by raidalot
(1) Why did you imply that OP was manipulator/scammer when you later admitted you had no evidence of that?
(2) Please link one example of the forum-based manipulation you refer to.
(3) Why do you think one more person saying Lock is busto makes any difference when there are tonnes doing so already?
(4) Why are affiliates given faster cashout times than the rest of your customers?
(5) Do you agree with economics 101, supply-demand relationships?
(6) If Lock has the money then why do you care if players make transfers?
(7) Why do you accept withdrawals but then cancel them a month later (instead of rejecting them immediately if your made up "case by case" requirements aren't satified)?
(8) Is there a blanket policy of cancelling all withrawals > $X?
(1) Why did you imply that OP was manipulator/scammer when you later admitted you had no evidence of that? OP's account was flagged based on evidence uncovered by the security. Further discussions about the situation in general led to statements in this thread about the worst offenders. Some of this was then confused with OP's situation and I attempted to clear that up. So yes OP was flagged based on the investigation, no I was not told OP was a direct member of the core group of players that we have evidence of attempting to manipulate the system etc.
(2) Please link one example of the forum-based manipulation you refer to. This isnt a trial by 2+2 Im not going to post direct evidence on the open forum, Im sure we have a general gist of the type of negative activity.
(3) Why do you think one more person saying Lock is busto makes any difference when there are tonnes doing so already? If this was one voice sure I'd definitely agree with you. But this was a very well organised group that was very wide spread. The accounts used to cashout was large enough, but then above them was also layers of accounts buying the funds to funnel out to the cashout accounts.
(4) Why are affiliates given faster cashout times than the rest of your customers? Affiliates arent always given fast cashouts for their players, but they can use their influence (usually by bringing lots of players to the room) to then request in certain cases faster cashouts. Just as players can also request faster cashouts on occasions. For example a few weeks back I had player in a bad situation who needed a cashout as soon as possible so we rushed out a WU to them. The real advantage for affiliates is having more leverage than a normal player. This is also used to help players who have good relationships with their affiliates, so I often have affiliates contacting me on behalf of their players to chase their cashouts up.
(5) Do you agree with economics 101, supply-demand relationships? I agree with supply and demand, but these people were only adding demand at 50c on the dollar. So sure there were more people buying funds but they were buying at a price so low that it affected the market. Again its the scope of this situation thats the problem. If its one or two guys then its no big deal, but when its so many people buying on behalf of the same group then its a huge problem.
(6) If Lock has the money then why do you care if players make transfers? We have no problem with players transferring funds, but the worst of these accounts werent even logging into software to play they were just using Lock Poker as a trading platform for profit.
(7) Why do you accept withdrawals but then cancel them a month later (instead of rejecting them immediately if your made up "case by case" requirements aren't satified)? As Ive said before the cashouts were only cancelled when the investigation discovered this very large problem. The trigger for this investigation was somethings we found on our end unrelated to the initial cashout requests and we have also had some recent cashout requests cancelled. The timing of the cancellation is only related to the investigation.
(8) Is there a blanket policy of cancelling all withrawals > $X? Definitely not, we have had several batches of max cashouts go out recently and we have seen some cashouts for as little as $1000 cancelled. Obviously the bulk of the cancelled cashouts were for the max, but this is because the group was trying to funnel out large amounts of money.
I just want to be very clear with something else as well. This discussion always brings up 3 very different groups of 'players'.
Group 1 is the key offenders who weren't even playing.
Group 2 is legitimate players who were connected either knowingly or unknowingly with the first group.
Group 3 is legitimate players who are incorrectly connected to the first group.
If you are in Group 1 dont expect too much assistance from the security guys, groups 2 & 3 need to contact the security team and discuss this situation with them.