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Old 04-21-2013, 09:51 AM   #1
thejuggernaut
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Withdraw Cancelled because of Transfer Despite Thousands in Rake

Received the following email from lock this morning.

The withdraw and the transfer are months old, and I've both raked thousands and played enough high stakes NL/PLO games to wager the transfer hundreds of times over.

I've also profited ~20k at the tables in this time so the withdraw isn't even from a transfer really.

Hello thejuggernaut,

Your withdrawal has been rejected due to our strict policy of not allowing the withdrawal of transferred funds. A player is only allowed to transfer funds if they are being sent with the sole intent of the receiver using them to play. The only exceptions ever made are with a true staking account or affiliate earnings. This is reviewed on a case by case basis.

This decision is final.

Best,

Joseph Stone

Lock Poker
Toll free - 1 800 284 5952



So after receiving a transfer I can just never withdraw again? I'm probably 10x over what the rake/play requirement would be on any normal site. (Ignoring the fact that I've also profited since it really shouldn't matter)
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Old 04-21-2013, 09:56 AM   #2
thejuggernaut
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Email for cancelled payout:

PAYOUT REQUEST DECLINED

Dear thejuggernaut,

We're sorry, but your Skrill payout request of 10000 USD for Account ID XXXXX has been declined.

Payout Comments: no withdrawals on player transfers

We thank you for your continued business and are always available if you should have any questions.

Website: http://www.lockcasino.com
Email: support@lockpoker.eu
Phone: 1 800 284 5952

Sincerely,
-The Staff at JDB Services-
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Old 04-21-2013, 10:00 AM   #3
vanity02
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

My friend got the same message, I thought that they take a % for transfers that do not have enough rake qualifications.
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Old 04-21-2013, 10:10 AM   #4
champstone
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

wow sounds like you cant withdraw any from transfers, nothing about play thru or anything. I guess you must be a select player to do that. Case by case sounds strange to, i guess there stopping trades to cash out all together and selecting there pros and certain players , friends who can still do this, dont sound right or fair.
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Old 04-21-2013, 10:12 AM   #5
gadolparah
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

i got this email:

Hello xxxx,

Because you are a VIP player we are going to give you a warning. You cannot withdraw player transfer regardless of your level of player.

As per our T&C A player is only allowed to transfer funds if they are being sent with the sole intent of the receiver using them to play.

Please know that any withdrawals that are not based on your play will be rejected.

Best,

Joseph Stone

Seems like im OK, but they definitly are making things tougher and tougher. one more bad sign amongst many. scumbag move lock
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Old 04-21-2013, 11:58 AM   #6
Munch_kin
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

I have spoken to 5 people already that have had this same email thejuggernaut

Obvious sign they are trying to keep $$ moving around inside lock.

Very worrying times
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Old 04-21-2013, 12:01 PM   #7
reino
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

They don`t have the money obv and if they need lock funds they can buy it in transfer thread for 0.45 .
So if I were you I would sell it asap for 0.45 better to get 45 % than nothing.

Or maybe make a deal with them (lock) at 0.60 ??
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Old 04-21-2013, 12:22 PM   #8
DonSwanLeon
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Whoa that sux, I'd be angry as hell! When is the last time you received a transfer from someone? Months ago? It looks like they think you recently got a transfer and haven't played through? What would happen if you made a new withdrawal request?
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Old 04-21-2013, 01:08 PM   #9
AlwaysTilting
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

So if someone send me money I cant cash that money out? WTF and is there a limit of how much rake you need to pay to cash that money out?
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Old 04-21-2013, 01:10 PM   #10
imjustshane
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

This increase in the enforcement of the transfer terms is due to an influx of players abusing the transfer tool solely for bulk withdrawals, negatively impacting withdrawal times for actual players. This is targetted at players withdrawing funds using multiple accounts with no or minimal play and players withdrawing hundreds of thousands of dollars of transferred funds with minimal playthrough.

If you feel your withdrawal was incorrectly flagged for abuse, contact our security team at security@lockpoker.eu and they will review your case.
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Old 04-21-2013, 01:12 PM   #11
AlwaysTilting
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Quote:
Originally Posted by imjustshane View Post
This increase in the enforcement of the transfer terms is due to an influx of players abusing the transfer tool solely for bulk withdrawals, negatively impacting withdrawal times for actual players. This is targetted at players withdrawing funds using multiple accounts with no or minimal play and players withdrawing hundreds of thousands of dollars of transferred funds with minimal playthrough.

If you feel your withdrawal was incorrectly flagged for abuse, contact our security team at security@lockpoker.eu and they will review your case.
If lock would pay people as promised than none of these issues would happen...

And how much do I have to play in order for me to withdraw that money out?
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Old 04-21-2013, 01:15 PM   #12
MMD
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Lol at blaming the players for your cashout times.

Sinking ship.
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Old 04-21-2013, 01:19 PM   #13
Jah Onion
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Quote:
Originally Posted by imjustshane View Post
This increase in the enforcement of the transfer terms is due to an influx of players abusing the transfer tool solely for bulk withdrawals, negatively impacting withdrawal times for actual players. This is targetted at players withdrawing funds using multiple accounts with no or minimal play and players withdrawing hundreds of thousands of dollars of transferred funds with minimal playthrough.

If you feel your withdrawal was incorrectly flagged for abuse, contact our security team at security@lockpoker.eu and they will review your case.
This is clearly not the case of the OP, as clearly stated in the first lines of his post.

Quote:
I've both raked thousands and played enough high stakes NL/PLO games to wager the transfer hundreds of times over.

I've also profited ~20k at the tables in this time so the withdraw isn't even from a transfer really.
Do you NOT feel his withdrawal was incorrectly flagged, Shane?
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Old 04-21-2013, 01:21 PM   #14
DonSwanLeon
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

@AlwaysTilting a "a play through" is a standard practice of most sites that I know of. I agree it would be nice to know the amount you have to play through in order to be able to cash it out. The T&Cs mention the player transfers as intended to play, but don't make a mention of the amount.
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Old 04-21-2013, 01:23 PM   #15
imjustshane
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Quote:
Originally Posted by Jah Onion View Post
This is clearly not the case of the OP, as clearly stated in the first lines of his post.



Do you NOT feel his withdrawal was incorrectly flagged, Shane?
While OP mentioned how much he raked, he failed to mention how much he had purchased from players to cashout.

So his rake figure is 7% of the amount he received in transfers, so no it wasn't incorrectly flagged.
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Old 04-21-2013, 01:25 PM   #16
TomoDaK
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Why does players xferring other people money to cash out slow down withdrawal times?

If Player 1 takes $500 from players 2-4 and does a $1,500 cashout then sends them their money on his own accord it would seem to me this is SAVING you money and should speed up the other cash out times. Seems like this would be even more true for USA cashouts, the less processing the better!
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Old 04-21-2013, 01:25 PM   #17
imjustshane
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Quote:
Originally Posted by MMD View Post
Lol at blaming the players for your cashout times.

Sinking ship.
Actually this wasn't players at all, this was people masquerading as affiliates who in reality weren't actually referring players but were working together to drive down transfer values and buying up huge amounts of Lock funds then attempting to use their status as 'affiliates' to get cashouts as fast as possible.

So these people actually hurt our legitimate players in two ways, they reduced the value players could get on transferring funds, and then they clogged the cashout system and tried to abuse cashout priority queues.
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Old 04-21-2013, 01:34 PM   #18
boneralert
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Don't really know the details; these fauxfilliates might have hurt legitimate players in some ways, but surely they also helped many by allowing them to access a large percentage of their money in a way that Lock was unable/unwilling to do.
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Old 04-21-2013, 01:36 PM   #19
thejuggernaut
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Shane, this is my play on lock this year alone.




Not meant as a brag at all, as I'm sure I'll never see all/most of this.

I've requested/received one 10k withdraw in this time period.

Regardless of my transfer history, (I have made a couple transfers back/forth with other high stakes regs) how could it possibly be concluded I'm abusing anything?

Even if I get a hold of security they've cancelled a withdraw that's been pending for over a month. (and I'm sure I wont be moved up the queue.)

At best this is another absurd display of incompetence by your staff.

Via email (see above) I was told that the decision was final. Has it been re-opened? At what point can I request a new withdraw if the decision stands?



I've been told via email that the decision was final, are you saying that this isn't the case?
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Old 04-21-2013, 01:37 PM   #20
imjustshane
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Quote:
Originally Posted by boneralert View Post
Don't really know the details; these fauxfilliates might have hurt legitimate players in some ways, but surely they also helped many by allowing them to access a large percentage of their money in a way that Lock was unable/unwilling to do.
Even those they helped they hurt, because they drove down the trade value to unnatural levels to increase their profits.
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Old 04-21-2013, 01:37 PM   #21
AlwaysTilting
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

So shane how much do I need to play in order to cashout? Say someone transfer me 1K in funds, do I need to rake 1K to cashout? What are the numbers?
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Old 04-21-2013, 01:39 PM   #22
imjustshane
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Quote:
Originally Posted by thejuggernaut View Post
Shane, this is my play on lock this year alone.




Not meant as a brag at all, as I'm sure I'll never see all/most of this.

I've requested/received one 10k withdraw in this time period.

Regardless of my transfer history, (I have made a couple transfers back/forth with other high stakes regs) how could it possibly be concluded I'm abusing anything?

Even if I get a hold of security you've cancelled a withdraw that's been pending for over a month. (and I'm sure I wont be moved up the queue.)

At best this is another absurd display of incompetence by your staff.

Via email (see above) I was told that the decision was final. Has it been re-opened? At what point can I request a new withdraw if the decision stands?



I've been told via email that the decision was final, are you saying that this isn't the case?
Do you want to post the total value of transfers you received? I have the number here in front of me and when I compare that to your rake amount I can see why your cashout was included in those that were cancelled.

I haven't been told that the decisions aren't final, I have just been asked to get all players to contact security directly with any enquires about this.
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Old 04-21-2013, 01:44 PM   #23
imjustshane
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Quote:
Originally Posted by AlwaysTilting View Post
So shane how much do I need to play in order to cashout? Say someone transfer me 1K in funds, do I need to rake 1K to cashout? What are the numbers?
The policy was previously a 1:1 wagering requirement, in light of this weekends discovery the policy is being reviewed and Im expecting changes shortly.

Until I hear more on any changes I cant accurately answer your question.
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Old 04-21-2013, 01:45 PM   #24
LivingOffZSun
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

So by doing this you further devalue your own currency in the transfer markets. In b4 Lock funds are trading at 25 cents to the dollar.
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Old 04-21-2013, 01:47 PM   #25
imjustshane
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Re: Withdraw Cancelled because of Transfer Despite Thousands in Rake

Quote:
Originally Posted by LivingOffZSun View Post
So by doing this you further devalue your own currency in the transfer markets. In b4 Lock funds are trading at 25 cents to the dollar.
Actually by getting rid of these guys and getting back on top of cashouts as we have been we can return the value of Lock funds in the trading market to a sensible value.
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