Tried deposting and vanished into thin air. - Page 2 - Two Plus Two

The money has been put into my account as of July 7th 6:32 am I have received this email with the following. Thanks Rizen...

Hi there,

Your Lock Casino account has been credited for this erroneous denial. Our apologies for the inconvenience and thank you again for your patience as we worked through this.
All my best,

Good news. Hopefullly, I'll get a similar e-mail in the near future.

07-08-2012 , 12:10 PM

#27

DUBLup

newbie

Join Date: Jul 2012 Posts: 27

Brand new here to 2+2 but def not internet poker. I figured I'd hop on too because I made a $55 deposit yesterday and the deposit page timed out and wouldnt load. BUT....the funds were taken from my bank acct immediately. Nothing in my poker acct. I have sent 2-3 emails to both support addys, and also tried thru the "live" help, which doesnt work either.

I have very furious, because that is not right at all to just take money and not fund an account. Ive deposited before with no problem. Hope all of this gets resolved FAST for all of us.

07-08-2012 , 12:52 PM

#28

caligirl

newbie

Join Date: Apr 2011 Posts: 34

Hi,
I just made a deposit and it was instantly taken out of my card, but I was not given credit on Lock. I just pm'd Rizen and am waiting for a response.

07-08-2012 , 01:58 PM

#29

caligirl

newbie

Join Date: Apr 2011 Posts: 34

is anybody getting a response from lock?

07-08-2012 , 03:46 PM

#30

DiscoBisco

banned

Join Date: Jun 2008 Posts: 7,701

this is so comical. i mean if 5-10 people have posted on 2p2 about this, I'd assume its been happening to just about everyone trying to deposit right now. and they aren't even trying to make it right by answering emails. just ignoring everyone.

07-08-2012 , 05:26 PM

#31

DUBLup

newbie

Join Date: Jul 2012 Posts: 27

Quote:

Originally Posted by **********

That AND now the whole site isnt even working and boning everyone registered in tournies. All I can say is WOW!! Worst run site I've seen by far.

07-08-2012 , 05:45 PM

#32

galante118

centurion

Join Date: Aug 2008 Posts: 142

stupid choice to deposit...im regretting it. tried to throw 50 in quick to play some really small stakes but havent heard anything for days

07-08-2012 , 06:30 PM

#33

badblood44

journeyman

Join Date: Oct 2004 Posts: 204

Sigh. I will say this thread, this VERY thread, has prevented me from redepositing. So thanks 2+2, sorry Lock.

07-09-2012 , 11:54 AM

#34

caligirl

newbie

Join Date: Apr 2011 Posts: 34

Here that Lock. People are going to stop depositing. I had my deposit stolen yesterday. I received an email saying I would have to provide proof, jump through hoops for them when they screwd up. I am housebound with an illness and now because of their screw up I am suppose to go out and take care of this. I have made more deposits to this site than I care to count. I do not feel I should have to prove anything. Lock, get with your processor and give me back my money.

07-09-2012 , 12:21 PM

#35

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

I didn't say you 'HAD' to provide proof. I was attempting to be proactive and suggested that you have a screenshot of your online bank statement with the debit transaction in case it was necessary to help speed the process along.

I don't think being proactive and suggesting you have information ready that will speed along the process is out of line.

Thanks

-Rizen

Quote:

Originally Posted by caligirl

07-09-2012 , 01:43 PM

#36

FoldNow13

grinder

Join Date: Jan 2010 Posts: 597

i was looking into depositing on lock even though i play at a different revolution skin for the 200% sign up bonus. obv not going to do that now. thanks 2p2, sorry lock.

07-09-2012 , 02:38 PM

#37

Specter

enthusiast

Join Date: Jul 2012 Posts: 73

Same thing happened to me today. Deposited with debit card, transaction declided. Clicked on the link for trying alternate gateway, declined again. Check my bank account, and the funds were removed both times.....tried live chat, called the number, got a machine that told me to leave a message, and that if my situation was urgent I should call another number. Called that number, and its been busy...for half an hour. I WONDER WHY?! I have just emailed rizen, so hopefully I will be in contact with a human sometime in the future. Will update.

07-09-2012 , 02:47 PM

#38

Kedu

temp-banned

Join Date: Nov 2004 Posts: 2,704

Rizen,
I'd be happy to prove anything you guys want. I just want my 1k.

07-09-2012 , 04:55 PM

#39

redarator

old hand

Join Date: Dec 2010 Posts: 1,264

I have a similar problem, only that my deposit went through, but I was charged twice for it. It was a $500 deposit so this is pretty annoying. Here's my thread

http://forumserver.twoplustwo.com/19...twice-1220079/

07-09-2012 , 05:10 PM

#40

DiscoBisco

banned

Join Date: Jun 2008 Posts: 7,701

Quote:

Originally Posted by LockRizen

Here's a golden idea. Try having a poker site that doesn't steal players deposits, and then you wouldn't even be having this conversation right now. If you hadn't won like 1 live MTT back in the day you probably wouldn't be having this conversation either.

07-09-2012 , 05:52 PM

#41

DUBLup

newbie

Join Date: Jul 2012 Posts: 27

I'd PM you Rizen, but since I am a new user, it wont allow it. I'm sure you are flooded with the deposit problems, but I haven't received any response from Lock support since Friday on my deposit. It was only $55, but just for the fact that it came out of my bank acct already and no funds to be found and nothing in my history is VERY aggravating. Lock really needs to get back on track or they are going to lose ALOT of players.

07-10-2012 , 04:07 PM

#42

caligirl

newbie

Join Date: Apr 2011 Posts: 34

Day 3 since my deposit disappeared. Lock, please get with your processor and get me my money back. I trusted this site with my deposits, but now how can I. Please do the right thing and take care of this.

07-10-2012 , 08:37 PM

#43

Specter

enthusiast

Join Date: Jul 2012 Posts: 73

I still haven't received any contact from customer support. And I have tried extensively. I am just going to my bank and claiming fraud, bc that's what it is. And I would advise the rest of you to just do the same. Even if lock processed your money and got it to you this week, do you really think you will be able to get it back?

07-10-2012 , 11:45 PM

#44

csbeck

stranger

Join Date: Jul 2012 Posts: 3

I had the same issue evening of the 9th, never had that problem before and can't get any live help, getting a creepy feeling after reading all the other posts, help

07-10-2012 , 11:57 PM

#45

csbeck

stranger

Join Date: Jul 2012 Posts: 3

Quote:

Originally Posted by Specter

ditto this exact problem on july 9 but when I called that new york number it was totally disconnected

07-11-2012 , 01:32 AM

#46

Specter

enthusiast

Join Date: Jul 2012 Posts: 73

I know it is kinda of a long stretch, but I think I'm going to write something to the poker players alliance. It is absolutely inexcusable that ANY site should be allowed to wrong players like this. Like I said, I know its a stretch, but the PPA states that they are "committed to defending the rights of poker players." While I know this is slightly out of context I feel I have a better chance of at least getting a response from them then lock customer service. If enough people said something it might stand a reasonable chance.

07-11-2012 , 02:20 AM

#47

Kedu

temp-banned

Join Date: Nov 2004 Posts: 2,704

Emailed rizen: ignored
skyped shane 4 separate times: ignored

07-11-2012 , 10:21 AM

#48

Specter

enthusiast

Join Date: Jul 2012 Posts: 73

Well I can at least say that I have been forwarded an email that Rizen sent to customer support requesting that my situation be looked at ASAP. I truly do appreciate that Rizen, but I'm still just very disappointed that Lock doesn't actually have any customer service reps to live chat with or talk to on the phone. I had to go to a poker forum that is completely unrelated to the site to get the first sign of help. (which I do appreciate, I know this is not your fault rizen.) I cannot think of any other business in the world where this is acceptable.

07-11-2012 , 12:01 PM

#49

JimAfternoon

Carpal \'Tunnel

Join Date: Mar 2011 Posts: 6,903

Quote:

Originally Posted by Kedu

Emailed rizen: ignored
skyped shane 4 separate times: ignored

So this is the kind of support you get when you deposit 1k and it vanishes?

Un****ing believable.

GL man, I hope you dont get ****ed out of this money.

07-11-2012 , 04:07 PM

#50

KK89

enthusiast

Join Date: Jun 2010 Posts: 61

Deposited $40 earlier using moneybookers to try the software (around 10 hours ago). Same thing happened to me - MB verifies that I deposited as well as receiving a confirmation email but no money in the account. SN is Albert_1968....

Then I saw this thread. Oh dear....

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