I recently registered for a Step 4 Satellite tourney with my tourney coupon. Tourney was cancelled since only 3 registered. The next day I go to re-register and the Step 4 coupon in gone.......
I have tried to contact Shane via PM & no response. Finally received a response from support stating:

"Nathan
JUN 10, 2012 | 04:33PM EDT
Hi,
Our technical team are working on current issues and this should now be resolved have you since checked?
All our best,
Nathan
---
CSR, Lock Support"


Still not in my account......what is going on????

Has anyone else had this problem?? wtf?