Shane when will Misrepresentation of cashout times for Non U.S Players end. - Page 8 - Two Plus Two

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Shane when will Misrepresentation of cashout times for Non U.S Players end.

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01-05-2013 , 04:37 PM

#176

LegitimizeMyFries

journeyman

Join Date: Dec 2009 Posts: 268

Indeed.
Will have to wait and see to get my money.
Apparently there is no other recourse.

01-05-2013 , 04:44 PM

#177

Walkman Invader

newbie

Join Date: Jul 2011 Posts: 49

Hi my contact last was Mary too.

Quote:

Originally Posted by Walkman Invader

Casino Transactions

Timestamp Description Amount
2012-10-15 09:46:10 PM DF-CourierChk Withdrawal Requested
2012-10-14 10:32:47 PM Lock Transfers Deposit Approved!
2012-10-14 10:32:47 PM Lock Transfers Deposit Requested

PAYOUT REQUEST CONFIRMATION
Dear xxxxxxx
This email confirms our receipt of your payout request via Check by Courier for the amount of 1075 USD at The Lock for your Account ID xxxxxx. We will review your request shortly and you will be notified by email when your payout has been processed.
You can cancel payout requests before they are authorized for processing, by logging into your account and accessing the cashier/banking center or by contacting Customer Services.
** Please ensure the address on file is correct, as an undeliverable payout or stop payment request will incur a $250 fee.
We thank you for your continued business and are always available if you should have any questions.
Website: h
Email: support
Phone: 1 800
Thank you for your patronage.
-The Staff at The Lock Team-

Still Waiting....
Was told it was 7-14 bus. days to deliver. (lol) That was yesterday.
The wait continues. Waiting more than 2 months now.

Mary
DEC 22, 2012 | 10:37AM EST
Hello,

Your check was approved on December 13th and it will take 7-14 business working days (ex. weekends) to deliver a check via courier.

Your check withdrawal fee of $25 has been credited back to your Lock account for the first fee you were charged this month.

We appreciate your patience and understanding.
Many thanks,

Mary

01-05-2013 , 07:18 PM

#178

LegitimizeMyFries

journeyman

Join Date: Dec 2009 Posts: 268

CROSS POSTING 4 PPL WHO DID NOT SEE IN OTHER THREAD

Today, 06:02 PM #139
imjustshane
Lock Poker Representative

Join Date: Mar 2011
Location: No fixed address
Posts: 1,623

Re: List of players who have not received their money
If there is anyone here with a WU or Skrill/Moneybookers/Neteller from Oct/Nov that still hasnt got cash in hand please shoot me an email with your details.

Last edited by LegitimizeMyFries; 01-05-2013 at 07:19 PM. Reason: Thank you

01-05-2013 , 09:11 PM

#179

thatmediaguy

centurion

Join Date: Apr 2011 Posts: 152

Quote:

Originally Posted by nowitsover

I vote Jennifer Lawson for CEO of the year.

Jennifer feels there is no need to make a statement about the current outstanding backlogs in Lock cashout because she is the CEO and do not feel she should talk to the peon customers.

Kudos to Jennifer Lawson.

Is anyone certain she isn't a republican congressman from the United States?

01-05-2013 , 10:34 PM

#180

umakenocentsbro

grinder

Join Date: Sep 2012 Posts: 680

i sent email lets see what he says from november (considering ive sent him 10 emails in the last month and he hasnt replied to one, dont get your hopes up)

01-06-2013 , 08:15 PM

#181

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Hey all,

Just a quick update that to thank everyone who emailed me.

I have now compiled a master list of all the outstanding cashouts from that October - November time period and sent that over to the cashier manager and our CEO so that we can be sure these are all sorted with the greatest of speed.

Some players have already written back to say theirs came through, this will continue over the next little while and we can get back to much faster cashout speeds for everyone.

01-06-2013 , 10:49 PM

#182

nowitsover

adept

Join Date: Nov 2011 Posts: 1,153

Shane - you requested email of outstanding payout for WU and Skrill. What about a list of US players checks?

SN - welcomedonk

My 3K check

Requested 10/8
Approved 11/29
Processed 12/8
Received ???

Quote:

Originally Posted by imjustshane

01-07-2013 , 06:10 AM

#183

umakenocentsbro

grinder

Join Date: Sep 2012 Posts: 680

will be waiting shane

01-07-2013 , 11:33 AM

#184

nowitsover

adept

Join Date: Nov 2011 Posts: 1,153

Shane - does your master list include all US players waiting for their checks since Oct?

I am still waiting for my check since 10/8.

01-07-2013 , 01:01 PM

#185

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by nowitsover

Shane - does your master list include all US players waiting for their checks since Oct?

I am still waiting for my check since 10/8.

Not yet thats next to attack, the WU and eWallets are so grossly overdue I wanted to make sure they were sorted first and will move onto any old checks next.

When this current list starts to clear again I will post about the checks though feel free to get in early and send it now.

01-07-2013 , 04:31 PM

#186

nowitsover

adept

Join Date: Nov 2011 Posts: 1,153

That is just absurd. US players waiting on checks have been waiting on average 3 months and counting. How is that not "grossly overdue"?

My 3K check - SN welcomedonk

Requested 10/8
Approved 11/29
Processed 12/8
Received ??? - Today is 1/7/2013. More than 90 days.

This is more than grossly overdue!!!

Quote:

Originally Posted by imjustshane

01-07-2013 , 05:02 PM

#187

_Goldseraph_

old hand

Join Date: Nov 2010 Posts: 1,559

Pretty bad when youve waited 90 days for YOUR money, and you're still not in the 'high priority' bin.

01-07-2013 , 05:25 PM

#188

pfc_ivan12323232

Pooh-Bah

Join Date: Nov 2007 Posts: 4,131

I made a withdrawal from Lock Poker on November 30th IIRC. Still haven't received it to my skrill account. Is this normal? Are people that withdrew in that time to skrill still waiting?

Thanks guys!

01-07-2013 , 05:32 PM

#189

Mccormick

old hand

Join Date: Mar 2010 Posts: 1,982

I requested 3 december and also didn't receive yet. Is this normal? Well, i don't think it's normal

up to you to decide ofcourse.

01-07-2013 , 06:03 PM

#190

TakeAction

stranger

Join Date: Jan 2013 Posts: 14

Quote:

Originally Posted by pfc_ivan12323232

I made a withdrawal from Lock Poker on November 30th IIRC. Still haven't received it to my skrill account. Is this normal? Are people that withdrew in that time to skrill still waiting?

Thanks guys!

I have one from around same time.

I Belive we get our money to Skrill this week!

mark my words

01-08-2013 , 02:58 AM

#191

umakenocentsbro

grinder

Join Date: Sep 2012 Posts: 680

same 23rs November will wait for that

01-08-2013 , 03:06 AM

#192

Mccormick

old hand

Join Date: Mar 2010 Posts: 1,982

Quote:

Originally Posted by umakenocentsbro

same 23rs November will wait for that

23 november? geez. Did u pm shane yet? He said people from oct/nov should contact him.. also for Skrill.

01-08-2013 , 04:52 AM

#193

umakenocentsbro

grinder

Join Date: Sep 2012 Posts: 680

Quote:

Originally Posted by Mccormick

23 november? geez. Did u pm shane yet? He said people from oct/nov should contact him.. also for Skrill.

I have contacted him about 100 times he doenst even reply anymore just ignores it ... kept saying given priority before Aussie millions but then nothing happened now gonna push 50 days soon and not likely to come, and he'll ignore this once again

01-08-2013 , 11:38 AM

#194

Walkman Invader

newbie

Join Date: Jul 2011 Posts: 49

Quote:

Originally Posted by imjustshane

Shane.

I was emailed by you and "Mary" and was told by both of you my check was sent out on the 13th of December and wait 7-14 business days.

That has come and gone. Ive now been waiting since October 13th for my money.

Being told that the check has already been MAILED out, it would not take 7-14 business days to get to me, regardless of where its being sent from. I doubt that it has even been sent.

01-08-2013 , 12:07 PM

#195

Green Glove

grinder

Join Date: Jul 2011 Posts: 456

Don't worry guys, I waited over 6 months for my money, and that's after they told me numerous times the check was in the mail. In the end they put the money back into my poker account and I was so fed up and in rage with Lock that I just tilted it all away in high stakes HU games in a few nights. 8 months of grinding and building a nice bankroll for nothing. Never saw a dime.

So yes, in many cases it's a lie when they say they already sent the money.

Do what I did and just stop playing there.

01-08-2013 , 07:24 PM

#196

gyuri

stranger

Join Date: Nov 2012 Posts: 5

OK Shane. I sent You an email, and whats next? I didnt receive answere.

20 (!!!) days ago, I receive email from Lock support:

" Mary
DEC 20, 2012 | 07:08AM EST
Hello,

Our Cashier had informed me that your payout has been Authorized and you should receive this payout in the next week or so.

Thank you so much for your patience.
Many thanks,

Mary "

She told me "NEXT WEEK"! THREE weeks ago!!!

01-08-2013 , 07:31 PM

#197

LegitimizeMyFries

journeyman

Join Date: Dec 2009 Posts: 268

Indeed, a few people got similar emails.
Doesn't seem like those payments ever went out

01-08-2013 , 08:29 PM

#198

Skoaliosis

newbie

Join Date: Nov 2012 Posts: 26

I'm just going to go out on a whim and say that I shouldn't see my Lock Lotto iPad anytime soon right?

01-08-2013 , 08:31 PM

#199

Mccormick

old hand

Join Date: Mar 2010 Posts: 1,982

Expect at least a month.

01-08-2013 , 08:56 PM

#200

jamthe3

banned

Join Date: Dec 2006 Posts: 1,269

Quote:

Originally Posted by Skoaliosis

I'm just going to go out on a whim and say that I shouldn't see my Lock Lotto iPad anytime soon right?

way too funny

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