Had a simple question for them about a depositing issue I was having.

No response via email
No response in live chat - I sat there with the client open all afternoon
Left voicemail on both cashiering numbers - no response

Thanks Lock!

you must be unlucky then.

-Was verified in a day.
-All my emails have been answered in less then 24 hours regarding my rakeback payments (didn't get paid for 4 days straight but they remedied it right away when sent email and talked to rizen).
-Had 2 transfers expedited when asked.
-had transfers opened in less then 10 minutes after i msg'd them

This has all been done in the last week.....

email rizen

your problem will be addressed in less than 24 hours

easy peazy

I had a deposit questioned answered in less then a hour today.

So far I'm happy with support. Was verified quickly too

I haven't had an issue with support yet, they've been pretty prompt and fast with my 2-3 issues.

sometimes support takes forever and other times the get back to me in a timely manner. i guess its just the luck of the draw boys

i've had mixed results..sometimes my emails never get answered, sometimes less than 12 hours. But the live chat thing is a joke..never once had that thing work.

word lyfe!

you're so clever

pm'd rizen, emailed support, nada here. been cpl days but i suppose its the weekend. guess they dont want new customers all that bad....

Emailed support today asking them a simple question, i asked what reciever i was supposed to send my western union deposit to bc i forgot the name. i get this message.

Thank you for your email to support. The support email is no longer being actively manned. The emails are still going to the support computer but response times may take considerably longer. If your question has to do with real money tables... there are none and no plan to bring them back online until we have a global real money solution in place and that includes the US. If your question deals with money missing from your account... we had a 24 hour discrepancy in servers and back up. Until such time as we get the Curacao servers back online we will not be able to reconcile the affected accounts. If your question deals with real money withdrawals since February 14th... since the server move we have not had a back end with which to send the money back to your account. Your money is currently not accessible to you but it is not gone. If your question deals with cashouts in general... there will be no cashouts until there is a global real money solution in place. We apologize if this causes you concern but rest assured that the situation will be solved eventually. cheersFred

What email address do you send your email to? That response is very strange on many levels.

Yeah, it's been almost 2 weeks since i requested a check and they haven't approved it yet. I asked for them to cancel the withdraw request so i can just trade someone for BOA money 3 days ago and still no answer.

This is flat out ****ing absurd and if I don't get answered today I am done playing there.

Dude, stop posting this all over the Lock Poker section.

Your "message" obviously did not come from Lock support. Lock isn't based out of Curacao, but the Cake network is.

Either you're making this up...or you emailed some super shady skin on the Cake network and got a hilarious CS response. Either way, you're obviously totally confused, and this doesn't belong in here.

Rizen has been great, but Lock Support is not so great.

I deposited Monday and immediately got an email confirming the deposit. It isn't in the poker client.

I wait a day. Still not there, I start to email.

They say, "We see you located your funds in the Casino and transferred to Poker. Please contact us again if you have further issues."

Not true. Not only did I not transfer them, I did not locate the funds anywhere.

I email again.

They say,

"Hello,

Your funds are in Poker.

Your real money balance in Poker is $XXX."

But, of course, this isn't true either. I have no money, at all, in the poker client (edit: I have like 38 cents actually). I email again.

They say, "Hi,

You deposited $50.00 in our cashier to the Casino and you transferred it to Poker.
Sincere regards,"

, and I'm incredulous. First off, I didn't transfer anything. Later on, after this, I found out that the funds were actually in my poker balance. BUT, still not on the client.

So, I transferred from there to casino. Then back to poker thinking maybe if I actually do what they SAID I did, it will work.

It didn't. I email to say that I see my balance on summary is what I deposited, but IT IS STILL NOT IN THE CLIENT.

They say, "Hello,

Your Poker balance is $xxx. I do not see any successful log ins to your Poker account yet. Please log in with your email xxxxxx@xxxxxx.com and Password.
All my best,"

, and I'm like what? I've actually played a few games already. I had just a very small amount left, and played with some of it. So, again, not true.

At this point, I have no idea what to do.

They obviously can't go beyond one sentance in their replies to let me know if i'm overlooking something simple. Nothing.

How can you have $50.00 in your poker balance, and nothing on the client? They don't seem to understand either, and it's as if NO ONE can do anything about it.

Press the big cashier button on the client software program. What pops up? Press the "casino" tab in the client software program. What pops up?

If both pop ups say your deposit isn't in either casino or poker, then yea you got a big problem.

Try emailing and PMing Shane and Rizen

It's actually worse.

The money is in my poker balance.

It's just not on the client. It makes no sense at all.

You have ended up with 2 poker accounts, the second account is tied to your casino account.

Ive PM'd you the details and what we need to do to sort this out.

Can I have 2 poker accounts Shane? My first one doesn't seem to be a winner

I've PM'd back. I know my most current one was created like a year ago, and I think the other one was one I forgot I even had lol.

This is good news though Shane, and thanks for the investigation. I was really wondering what the heck could possibly cause this. I think what I ultimately did was when the new cashier came into play, and asked me for a password, I gave the old one. So, I have a separate cashier from the old account linked to my new poker client.

Wow.

I've also been pissed off with Lock's support. They say they are there 24/7, that's a complete lie. I have never been able to log into live chat, and no emails have been responded to.

I created an account and deposited some money. I then realized that I'd entered the wrong email address by mistake (combined my gmail and hotmail to make some ridiculous email). I've tried emailing Lock to fix this (3 days ago) and haven't heard anything back. Meanwhile, I have severly $$$$ on Lock that I can play with, withdrawl or even play some BJ with. Ridonks, if you ask me.

Its probably taking them 3 days to understand your email.

Several*
Can't*

Most likely your email was forwarded to the security department also for some verifications.

Haha no you cant! A new account probably wouldn't be enough anyhow.


And for anyone else thinking they might try this, the only reason the OPs accounts weren't blocked yet was because he hadn't played in the second account. Even if you manage to create a second account as soon as you try to play the system will shut both your accounts down.